| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Atera | Score8.7 out of 10 | N/A | Atera is presented as an Agentic AI platform for IT management, that offers a digital workforce of AI agents that proactively and autonomously support entire IT operations. Atera’s all-in-one IT management platform consolidates RMM, helpdesk, ticketing, and automation, so IT teams and MSPs can manage and protect infrastructure, automate tasks, and boost service quality by reducing downtime and improving SLAs. Atera has shifted focus from automation to AI-powered autonomy in IT. With… | $139 per month per user |
 SolarWinds Web Help Desk (WHD) | Score8 out of 10 | N/A | SolarWinds Web Help Desk is ticketing and IT asset management software. It is designed to simplify help desk management. This solution includes built-in ticketing management, asset management, change management, and knowledge base capabilities. | $533 per year per user |
| Atera | SolarWinds Web Help Desk (WHD) | |||||||||||||||
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
| Additional Details | Unlimited devices. | SolarWinds also offers Perpetual licensing starting at $1129 per technician. | ||||||||||||||
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| Atera | SolarWinds Web Help Desk (WHD) | |
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| Considered Both Products | | No answer on this topic |
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| Would buy again | ||
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| Lived up to sales and marketing promises | ||
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| Implementation went as expected | ||
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| Atera | SolarWinds Web Help Desk (WHD) | |
|---|---|---|
| Likelihood to Recommend | 8.5 | 8.5 |
| Likelihood to Renew | 9.6 | 10.0 |
| Usability | 8.8 | 10.0 |
| Support Rating | 9.0 | 10.0 |
| Implementation Rating | - | 10.0 |
| Configurability | - | 10.0 |
| Ease of integration | - | 9.0 |
| Vendor post-sale | - | 9.0 |
| Vendor pre-sale | - | 8.0 |