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Aurea CRM vs. Kustomer

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Aurea CRM

7 Reviews and Ratings

Kustomer

68 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Aurea CRM

    Score6 out of 10
    		N/AAurea CRM is a comprehensive customer relationship management solution that is designed to enable companies to drive customer engagement tools deep into their sales organization. The vendor says with end-to-end capabilities for sales and marketing, this solution provides a one-stop-shop that delivers a compact overview of team activities, sales pipelines, and key performance indicators so companies can set priorities and make informed decisions. The vendor’s value proposition is that the…N/A

    Kustomer

    Score8.7 out of 10
    		N/AKustomer is a customer service CRM platform built for managing high support volume by optimizing experiences throughout the customer service journey. Kustomer was acquired by Facebook in late 2020, but spun out in 2023 and re-launched as an independent entity, Kustomer, LLC.

    $89

    per month per user

    Pricing
    Aurea CRMKustomer
    Editions & Modules
    No answers on this topic
    Enterprise
    $89
    per month, per user
    Ultimate
    $139
    per month, per user
    Offerings
    Pricing Offerings
    Aurea CRMKustomer
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details—All plans require an annual subscription and 8 users minimum.
    More Pricing Information
    Features
    Aurea CRMKustomer
    Sales Force Automation
    Comparison of Sales Force Automation features of Aurea CRM and Kustomer
    Feature
    Aurea CRM
    8.6
    1 Ratings
    Kustomer
    -
    Ratings
    Customer data management / contact management9.01 Ratings00 Ratings
    Workflow management8.01 Ratings00 Ratings
    Territory management8.01 Ratings00 Ratings
    Opportunity management9.01 Ratings00 Ratings
    Quote & order management8.01 Ratings00 Ratings
    Interaction tracking9.01 Ratings00 Ratings
    Channel / partner relationship management9.01 Ratings00 Ratings
    Marketing Automation
    Comparison of Marketing Automation features of Aurea CRM and Kustomer
    Feature
    Aurea CRM
    7.0
    1 Ratings
    Kustomer
    -
    Ratings
    Lead management7.01 Ratings00 Ratings
    CRM Project Management
    Comparison of CRM Project Management features of Aurea CRM and Kustomer
    Feature
    Aurea CRM
    8.5
    1 Ratings
    Kustomer
    -
    Ratings
    Task management8.01 Ratings00 Ratings
    Reporting9.01 Ratings00 Ratings
    CRM Reporting & Analytics
    Comparison of CRM Reporting & Analytics features of Aurea CRM and Kustomer
    Feature
    Aurea CRM
    6.3
    1 Ratings
    Kustomer
    -
    Ratings
    Forecasting6.01 Ratings00 Ratings
    Pipeline visualization4.01 Ratings00 Ratings
    Customizable reports9.01 Ratings00 Ratings
    Customization
    Comparison of Customization features of Aurea CRM and Kustomer
    Feature
    Aurea CRM
    8.5
    1 Ratings
    Kustomer
    -
    Ratings
    Custom fields8.01 Ratings00 Ratings
    Custom objects9.01 Ratings00 Ratings
    Platform
    Comparison of Platform features of Aurea CRM and Kustomer
    Feature
    Aurea CRM
    1.0
    1 Ratings
    Kustomer
    -
    Ratings
    Mobile access1.01 Ratings00 Ratings
    Incident and problem management
    Comparison of Incident and problem management features of Aurea CRM and Kustomer
    Feature
    Aurea CRM
    -
    Ratings
    Kustomer
    8.1
    18 Ratings
    Organize and prioritize service tickets00 Ratings8.017 Ratings
    Expert directory00 Ratings8.314 Ratings
    Subscription-based notifications00 Ratings8.513 Ratings
    ITSM collaboration and documentation00 Ratings8.013 Ratings
    Ticket creation and submission00 Ratings8.018 Ratings
    Ticket response00 Ratings8.018 Ratings
    Self Help Community
    Comparison of Self Help Community features of Aurea CRM and Kustomer
    Feature
    Aurea CRM
    -
    Ratings
    Kustomer
    8.5
    14 Ratings
    External knowledge base00 Ratings8.014 Ratings
    Internal knowledge base00 Ratings9.014 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of Aurea CRM and Kustomer
    Feature
    Aurea CRM
    -
    Ratings
    Kustomer
    8.0
    18 Ratings
    Customer portal00 Ratings8.611 Ratings
    IVR00 Ratings8.310 Ratings
    Social integration00 Ratings7.314 Ratings
    Email support00 Ratings10.018 Ratings
    Help Desk CRM integration00 Ratings6.013 Ratings
    User Ratings
    Aurea CRMKustomer
    Likelihood to Recommend
    7.0
    (1 ratings)
    9.0
    (39 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    7.9
    (2 ratings)
    Usability
    7.0
    (1 ratings)
    10.0
    (5 ratings)
    Availability
    -
    (0 ratings)
    9.1
    (2 ratings)
    Performance
    -
    (0 ratings)
    6.4
    (2 ratings)
    Support Rating
    -
    (0 ratings)
    9.4
    (7 ratings)
    In-Person Training
    -
    (0 ratings)
    7.6
    (2 ratings)
    Online Training
    -
    (0 ratings)
    8.3
    (2 ratings)
    Implementation Rating
    -
    (0 ratings)
    7.9
    (2 ratings)
    Configurability
    -
    (0 ratings)
    7.9
    (2 ratings)
    Ease of integration
    -
    (0 ratings)
    7.2
    (2 ratings)
    Product Scalability
    -
    (0 ratings)
    9.1
    (1 ratings)
    Vendor post-sale
    -
    (0 ratings)
    8.7
    (2 ratings)
    Vendor pre-sale
    -
    (0 ratings)
    9.1
    (2 ratings)