Avaya IP Office vs. Avaya UCaaS

Avaya IP Office

27 Reviews and Ratings

Avaya UCaaS

243 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Avaya IP Office	Score8.8 out of 10	N/A	Avaya IP Office is a communications solution for small and medium-size businesses. It is available in the cloud, on premise or hybrid deployments are all supported with IP Office along with the ability to migrate from one to the other. The included Avaya Equinox experience provides a single app for voice, video, messaging, conferencing and calendar and keeps employees productive on any device, from any location.	$82 per user/per month
Avaya UCaaS	Score8.7 out of 10	N/A	Avaya UCaaS is an all-in-one business communications platform. Avaya UCaaS aims to set employees up for success with unified internal communication, supporting voice, chat, email, video, file sharing, and task management. The software enables users to create collaboration in real-time using any device or system through one platform.	N/A

Pricing

Avaya IP Office

Avaya UCaaS

Voice: $82
per user/per month
Digital: $129
per user/per month

No answers on this topic

Pricing Offerings
Avaya IP Office	Avaya UCaaS
Free Trial
No	No
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	No

No setup fee

No setup fee

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Community Pulse
Key User Insights
	Avaya IP Office	Avaya UCaaS
Considered Both Products	Avaya No answer on this topic	Avaya Ahmad Touseef Network Administrator in Information Technology at Children's Aid Society of Algoma (Mental Health Care, 51-200 employees) Chose Avaya UCaaS SSO was not available for our former Avaya IP Office on-premises system, and after the pandemic, we needed hybrid work, so all workers could work from home and this ushered in the age of cloud for us with Avaya UCaaS: Cloud. It is our choice now only because our workforce is no … Incentivized Helpful?
	Would buy again
	No answers on this topic	No answers on this topic
	Delivers good value for the price
	No answers on this topic	No answers on this topic
	Happy with the feature set
	No answers on this topic	No answers on this topic
	Lived up to sales and marketing promises
	No answers on this topic	No answers on this topic
	Implementation went as expected
No answers on this topic	No answers on this topic

Features

Avaya IP Office

Avaya UCaaS

Comparison of Performance & Compatibility of Online Events Software features of Avaya IP Office and Avaya UCaaS
Feature	Avaya IP Office 5.2 11 Ratings	Avaya UCaaS 5.9 22 Ratings
High quality audio	8.011 Ratings	7.922 Ratings
High quality video	2.59 Ratings	6.618 Ratings

Comparison of Online Meetings / Events features of Avaya IP Office and Avaya UCaaS
Feature	Avaya IP Office 4.8 8 Ratings	Avaya UCaaS 8.8 17 Ratings
Calendar integration	4.16 Ratings	9.017 Ratings
Meeting initiation	5.17 Ratings	9.017 Ratings
Record meetings / events	5.15 Ratings	8.113 Ratings

Comparison of Online Events Collaboration features of Avaya IP Office and Avaya UCaaS
Feature	Avaya IP Office 5.8 3 Ratings	Avaya UCaaS 8.5 16 Ratings
Live chat	5.83 Ratings	8.016 Ratings

Comparison of Online Events Security features of Avaya IP Office and Avaya UCaaS
Feature	Avaya IP Office 2.8 7 Ratings	Avaya UCaaS 7.5 20 Ratings
User authentication	2.87 Ratings	7.519 Ratings
Participant roles & permissions	2.86 Ratings	7.519 Ratings

Comparison of Cloud PBX features of Avaya IP Office and Avaya UCaaS
Feature	Avaya IP Office 7.1 10 Ratings	Avaya UCaaS 7.8 26 Ratings
Hosted PBX	6.85 Ratings	8.118 Ratings
Multi-level Interactive Voice Response (IVR)	6.510 Ratings	6.817 Ratings
Directory of employee names	8.110 Ratings	8.023 Ratings

Comparison of Call Management features of Avaya IP Office and Avaya UCaaS
Feature	Avaya IP Office 6.3 11 Ratings	Avaya UCaaS 8.5 26 Ratings
Answering rules	7.211 Ratings	7.524 Ratings
Call recording	7.08 Ratings	8.320 Ratings
Call park	8.411 Ratings	9.421 Ratings
Call screening	7.510 Ratings	9.420 Ratings
Message alerts	8.310 Ratings	8.423 Ratings
Business SMS/External Messaging	5.06 Ratings	8.314 Ratings
Online Fax	4.04 Ratings	8.711 Ratings
Voicemail Transcription	3.26 Ratings	7.820 Ratings

Comparison of Mobile apps features of Avaya IP Office and Avaya UCaaS
Feature	Avaya IP Office 6.5 9 Ratings	Avaya UCaaS 7.7 23 Ratings
Mobile app for iOS	6.59 Ratings	8.418 Ratings
Mobile app for Android	6.58 Ratings	7.020 Ratings

Comparison of Unified Communications Platform and Collaboration features of Avaya IP Office and Avaya UCaaS
Feature	Avaya IP Office 6.5 8 Ratings	Avaya UCaaS 7.9 18 Ratings
Centralized communications management	7.27 Ratings	7.216 Ratings
Team messaging	7.05 Ratings	7.915 Ratings
Team document sharing	5.64 Ratings	8.313 Ratings
Call and meeting analytics	6.25 Ratings	8.216 Ratings

User Ratings
	Avaya IP Office	Avaya UCaaS
Likelihood to Recommend	8.6 (14 ratings)	8.7 (100 ratings)
Likelihood to Renew	9.1 (1 ratings)	6.6 (7 ratings)
Usability	7.6 (3 ratings)	7.6 (7 ratings)
Availability	- (0 ratings)	9.0 (5 ratings)
Performance	- (0 ratings)	7.9 (5 ratings)
Support Rating	- (0 ratings)	4.8 (83 ratings)
In-Person Training	- (0 ratings)	6.8 (2 ratings)
Online Training	- (0 ratings)	9.1 (1 ratings)
Implementation Rating	9.1 (1 ratings)	8.1 (6 ratings)
Configurability	- (0 ratings)	6.3 (3 ratings)
Contract Terms and Pricing Model	- (0 ratings)	9.5 (2 ratings)
Ease of integration	- (0 ratings)	6.5 (2 ratings)
Product Scalability	- (0 ratings)	6.3 (3 ratings)
Professional Services	- (0 ratings)	10.0 (1 ratings)
Vendor post-sale	- (0 ratings)	6.6 (3 ratings)
Vendor pre-sale	- (0 ratings)	7.3 (3 ratings)