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Avaya IP Office vs. GoTo Connect

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Avaya IP Office

27 Reviews and Ratings

GoTo Connect

334 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Avaya IP Office

    Score8.9 out of 10
    		N/AAvaya IP Office is a communications solution for small and medium-size businesses. It is available in the cloud, on premise or hybrid deployments are all supported with IP Office along with the ability to migrate from one to the other. The included Avaya Equinox experience provides a single app for voice, video, messaging, conferencing and calendar and keeps employees productive on any device, from any location.

    $82

    per user/per month

    GoTo Connect

    Score7.8 out of 10
    		N/AGoToConnect, from GoTo, is a cloud-based business phone system with built-in web-based video conferencing solutions. It includes features such as call analytics, call recording, softphone, fax to email, voicemail to email, and desktop integration.

    $27

    per month per user

    Pricing
    Avaya IP OfficeGoTo Connect
    Editions & Modules
    Voice
    $82
    per user/per month
    Digital
    $129
    per user/per month
    Basic
    Starting at $27
    per month per user
    Standard
    Starting at $32
    per month per user
    Offerings
    Pricing Offerings
    Avaya IP OfficeGoTo Connect
    Free Trial
    NoYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details—No-obligation month-to-month account are available, or a long-term contract is available for better deals on service pricing and hardware. GoToConnect provides all features with unlimited use. Customer & Technical support is available 24/7 to resolve any issue. A dedicated onboarding team will help to the phone system set up for any plan.
    More Pricing Information
    Community Pulse
    Avaya IP OfficeGoTo Connect
    Considered Both Products
    Avaya
    No answer on this topic
    GoTo (formerly LogMeIn)
    Verified User
    Chose GoTo Connect
    Avaya IP Office was for us a complicated and inflexible on-prem solution. It could be made to do a great many things similar to GoTo, however it was not flexible and scalable in the same way as GoTo, which is to be expected of a cloud solution. In particular, as we aimed to …
    Incentivized
    Jeff Nickles
    Vice President, Information Technology in Information Technology at INSURICA (Insurance, 501-1000 employees)
    Chose GoTo Connect
    Some of our offices had dedicated, on-premise Avaya PBX before we moved to GoToConnect. I found Avaya difficult to configure, troubleshoot and maintain. That is all a thing of the past now that we are on GoToConnect. I would never go back to a traditional phone system after …
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    Avaya IP OfficeGoTo Connect
    Performance & Compatibility of Online Events Software
    Comparison of Performance & Compatibility of Online Events Software features of Avaya IP Office and GoTo Connect
    Feature
    Avaya IP Office
    5.2
    11 Ratings
    GoTo Connect
    -
    Ratings
    High quality audio8.011 Ratings00 Ratings
    High quality video2.59 Ratings00 Ratings
    Screen Sharing
    Comparison of Screen Sharing features of Avaya IP Office and GoTo Connect
    Feature
    Avaya IP Office
    7.1
    5 Ratings
    GoTo Connect
    -
    Ratings
    Desktop sharing7.15 Ratings00 Ratings
    Online Meetings / Events
    Comparison of Online Meetings / Events features of Avaya IP Office and GoTo Connect
    Feature
    Avaya IP Office
    4.8
    8 Ratings
    GoTo Connect
    -
    Ratings
    Calendar integration4.16 Ratings00 Ratings
    Meeting initiation5.17 Ratings00 Ratings
    Record meetings / events5.15 Ratings00 Ratings
    Online Events Collaboration
    Comparison of Online Events Collaboration features of Avaya IP Office and GoTo Connect
    Feature
    Avaya IP Office
    5.8
    3 Ratings
    GoTo Connect
    -
    Ratings
    Live chat5.83 Ratings00 Ratings
    Online Events Security
    Comparison of Online Events Security features of Avaya IP Office and GoTo Connect
    Feature
    Avaya IP Office
    2.8
    7 Ratings
    GoTo Connect
    -
    Ratings
    User authentication2.87 Ratings00 Ratings
    Participant roles & permissions2.86 Ratings00 Ratings
    Cloud PBX
    Comparison of Cloud PBX features of Avaya IP Office and GoTo Connect
    Feature
    Avaya IP Office
    7.1
    10 Ratings
    GoTo Connect
    8.1
    177 Ratings
    Hosted PBX6.85 Ratings8.5138 Ratings
    Multi-level Interactive Voice Response (IVR)6.510 Ratings7.7121 Ratings
    Directory of employee names8.110 Ratings9.6158 Ratings
    User templates00 Ratings6.8124 Ratings
    Call reports00 Ratings8.0149 Ratings
    Call Management
    Comparison of Call Management features of Avaya IP Office and GoTo Connect
    Feature
    Avaya IP Office
    6.3
    11 Ratings
    GoTo Connect
    7.9
    187 Ratings
    Answering rules7.211 Ratings8.2165 Ratings
    Call recording7.08 Ratings8.6143 Ratings
    Call park8.411 Ratings7.3133 Ratings
    Call screening7.510 Ratings6.4139 Ratings
    Message alerts8.310 Ratings8.8165 Ratings
    Business SMS/External Messaging5.16 Ratings00 Ratings
    Online Fax4.04 Ratings00 Ratings
    Voicemail Transcription3.26 Ratings00 Ratings
    Mobile apps
    Comparison of Mobile apps features of Avaya IP Office and GoTo Connect
    Feature
    Avaya IP Office
    6.5
    9 Ratings
    GoTo Connect
    5.3
    161 Ratings
    Mobile app for iOS6.59 Ratings5.6137 Ratings
    Mobile app for Android6.58 Ratings5.0121 Ratings
    Unified Communications Platform and Collaboration
    Comparison of Unified Communications Platform and Collaboration features of Avaya IP Office and GoTo Connect
    Feature
    Avaya IP Office
    6.5
    8 Ratings
    GoTo Connect
    -
    Ratings
    Centralized communications management7.27 Ratings00 Ratings
    Team messaging7.05 Ratings00 Ratings
    Team document sharing5.64 Ratings00 Ratings
    Call and meeting analytics6.25 Ratings00 Ratings
    VoIP system collaboration
    Comparison of VoIP system collaboration features of Avaya IP Office and GoTo Connect
    Feature
    Avaya IP Office
    -
    Ratings
    GoTo Connect
    8.2
    149 Ratings
    Video conferencing00 Ratings7.3108 Ratings
    Audio conferencing00 Ratings8.5148 Ratings
    Video screen sharing00 Ratings8.294 Ratings
    Instant messaging00 Ratings8.788 Ratings
    User Ratings
    Avaya IP OfficeGoTo Connect
    Likelihood to Recommend
    8.6
    (14 ratings)
    9.2
    (199 ratings)
    Likelihood to Renew
    9.1
    (1 ratings)
    4.9
    (25 ratings)
    Usability
    7.6
    (3 ratings)
    7.9
    (78 ratings)
    Availability
    -
    (0 ratings)
    8.9
    (2 ratings)
    Performance
    -
    (0 ratings)
    9.4
    (2 ratings)
    Support Rating
    -
    (0 ratings)
    8.3
    (53 ratings)
    Implementation Rating
    9.1
    (1 ratings)
    7.4
    (89 ratings)
    Product Scalability
    -
    (0 ratings)
    9.4
    (2 ratings)