Avaya UCaaS vs. Five9
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Avaya UCaaS | Score8.7 out of 10 | N/A | Avaya UCaaS is an all-in-one business communications platform. Avaya UCaaS aims to set employees up for success with unified internal communication, supporting voice, chat, email, video, file sharing, and task management. The software enables users to create collaboration in real-time using any device or system through one platform. | N/A |
 Five9 | Score8.4 out of 10 | N/A | Five9 is cloud contact center software for inbound, outbound, blended, or multi-channel operations. This solution includes management capabilities such as campaign management, quality monitoring, real-time and historical reporting, and call recording. | $119 per month |
| Avaya UCaaS | Five9 | |||||||||||||||
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| Editions & Modules | No answers on this topic |
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| Offerings |
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
| Additional Details | — | Five9 offers pricing options to suit your business needs: Monthly On-Demand —Companies looking to quickly scale their operations with minimum costs Per-Minute Fees — Products such as voice message broadcasting or IVR with Speech recognition Annual Contracts — Reduced fee compared to monthly on-demand pricing | ||||||||||||||
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| Performance & Compatibility of Online Events Software |
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| Screen Sharing |
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| Online Meetings / Events |
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| Online Events Collaboration |
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| Online Events Security |
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| Cloud PBX |
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| Call Management |
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| Mobile apps |
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| Unified Communications Platform and Collaboration |
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| Contact Center Software |
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| Workforce Optimization (WFO) |
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| Avaya UCaaS | Five9 | |
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| Likelihood to Recommend | 8.7 | 6.5 |
| Likelihood to Renew | 6.6 | 10.0 |
| Usability | 7.6 | 9.0 |
| Availability | 9.0 | 9.0 |
| Performance | 7.9 | 8.0 |
| Support Rating | 4.8 | 9.0 |
| In-Person Training | 6.8 | - |
| Online Training | 9.1 | 10.0 |
| Implementation Rating | 8.1 | 10.0 |
| Configurability | 6.3 | 9.0 |
| Contract Terms and Pricing Model | 9.5 | 8.0 |
| Ease of integration | 6.5 | 9.0 |
| Product Scalability | 6.3 | 9.0 |
| Professional Services | 10.0 | 9.0 |
| Vendor post-sale | 6.6 | 8.0 |
| Vendor pre-sale | 7.3 | 8.0 |