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Avaya UCaaS vs. Microsoft Teams

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Avaya UCaaS

243 Reviews and Ratings

Microsoft Teams

6,736 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Avaya UCaaS

    Score8.7 out of 10
    		N/AAvaya UCaaS is an all-in-one business communications platform. Avaya UCaaS aims to set employees up for success with unified internal communication, supporting voice, chat, email, video, file sharing, and task management. The software enables users to create collaboration in real-time using any device or system through one platform.N/A

    Microsoft Teams

    Score7.9 out of 10
    		N/AMicrosoft Teams combines video conferencing software with team collaboration tools. The communications platform allows MS Office users to conduct conference calls and share files via SharePoint, and join or initiate a group chat.

    $4.80

    per month per user

    Pricing
    Avaya UCaaSMicrosoft Teams
    Editions & Modules
    No answers on this topic
    Microsoft Teams Essentials
    $4.80
    per month per user
    Microsoft Teams Enterprise
    $5.25
    per month (paid yearly) per user
    Microsoft Teams Enterprise
    $5.25
    per month per user
    Microsoft 365 Business Basic
    $7.20
    per month per user
    Microsoft 365 Business Standard
    $15
    per month per user
    Offerings
    Pricing Offerings
    Avaya UCaaSMicrosoft Teams
    Free Trial
    NoYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details—Discounts are available for non profit organizations.
    More Pricing Information
    Community Pulse
    Avaya UCaaSMicrosoft Teams
    Considered Both Products
    Avaya
    Verified User
    Chose Avaya UCaaS
    I Don't see any major difference between Avaya UCaaS and other similar products which includes webex, Microsoft Teams and Google Meet. All of them provide more or less similar functionalities and have all integration. However, Avaya UCaaS is more holistic when compared to …
    Incentivized
    Ahmad Touseef
    Network Administrator in Information Technology at Children's Aid Society of Algoma (Mental Health Care, 51-200 employees)
    Chose Avaya UCaaS
    SSO was not available for our former Avaya IP Office on-premises system, and after the pandemic, we needed hybrid work, so all workers could work from home and this ushered in the age of cloud for us with Avaya UCaaS: Cloud. It is our choice now only because our workforce is no …
    Incentivized
    Verified User
    Chose Avaya UCaaS
    Avaya Cloud Office maintains important features that others do not (such as e-faxing). Can easily transfer a call from desktop phone, to mobile app seamlessly. More cost effective than Microsoft Teams once you factor in calling. More feature rich and reliable than Zoom or Webex.
    Incentivized
    Verified User
    Chose Avaya UCaaS
    I wasn't involved in the testing or selection process, only the implementation
    Incentivized
    Patrick Tissot
    Service Director in Professional Services at Prodata Systems (Information Technology & Services, 51-200 employees)
    Chose Avaya UCaaS
    We compare with Destiny but the integration of Avaya Cloud Office with Teams was much better.
    Incentivized
    Anne Lozachmeur
    Presidente in Corporate at ALCALINE (Marketing & Advertising, 1-10 employees)
    Chose Avaya UCaaS
    Avaya Cloud Office allows each employee to have a profesionnal DN number. It is very professional
    Incentivized
    Microsoft
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    Avaya UCaaSMicrosoft Teams
    Performance & Compatibility of Online Events Software
    Comparison of Performance & Compatibility of Online Events Software features of Avaya UCaaS and Microsoft Teams
    Feature
    Avaya UCaaS
    5.9
    22 Ratings
    Microsoft Teams
    -
    Ratings
    High quality audio7.922 Ratings00 Ratings
    High quality video6.618 Ratings00 Ratings
    Screen Sharing
    Comparison of Screen Sharing features of Avaya UCaaS and Microsoft Teams
    Feature
    Avaya UCaaS
    8.3
    14 Ratings
    Microsoft Teams
    -
    Ratings
    Desktop sharing8.314 Ratings00 Ratings
    Online Meetings / Events
    Comparison of Online Meetings / Events features of Avaya UCaaS and Microsoft Teams
    Feature
    Avaya UCaaS
    8.8
    17 Ratings
    Microsoft Teams
    -
    Ratings
    Calendar integration9.017 Ratings00 Ratings
    Meeting initiation9.017 Ratings00 Ratings
    Record meetings / events8.113 Ratings00 Ratings
    Online Events Collaboration
    Comparison of Online Events Collaboration features of Avaya UCaaS and Microsoft Teams
    Feature
    Avaya UCaaS
    8.5
    16 Ratings
    Microsoft Teams
    -
    Ratings
    Live chat8.016 Ratings00 Ratings
    Online Events Security
    Comparison of Online Events Security features of Avaya UCaaS and Microsoft Teams
    Feature
    Avaya UCaaS
    7.5
    20 Ratings
    Microsoft Teams
    -
    Ratings
    User authentication7.519 Ratings00 Ratings
    Participant roles & permissions7.519 Ratings00 Ratings
    Cloud PBX
    Comparison of Cloud PBX features of Avaya UCaaS and Microsoft Teams
    Feature
    Avaya UCaaS
    7.8
    26 Ratings
    Microsoft Teams
    -
    Ratings
    Hosted PBX8.118 Ratings00 Ratings
    Multi-level Interactive Voice Response (IVR)6.917 Ratings00 Ratings
    Directory of employee names8.023 Ratings00 Ratings
    Call Management
    Comparison of Call Management features of Avaya UCaaS and Microsoft Teams
    Feature
    Avaya UCaaS
    8.5
    26 Ratings
    Microsoft Teams
    -
    Ratings
    Answering rules7.624 Ratings00 Ratings
    Call recording8.320 Ratings00 Ratings
    Call park9.421 Ratings00 Ratings
    Call screening9.420 Ratings00 Ratings
    Message alerts8.423 Ratings00 Ratings
    Business SMS/External Messaging8.314 Ratings00 Ratings
    Online Fax8.711 Ratings00 Ratings
    Voicemail Transcription7.820 Ratings00 Ratings
    Mobile apps
    Comparison of Mobile apps features of Avaya UCaaS and Microsoft Teams
    Feature
    Avaya UCaaS
    7.7
    23 Ratings
    Microsoft Teams
    -
    Ratings
    Mobile app for iOS8.418 Ratings00 Ratings
    Mobile app for Android7.020 Ratings00 Ratings
    Unified Communications Platform and Collaboration
    Comparison of Unified Communications Platform and Collaboration features of Avaya UCaaS and Microsoft Teams
    Feature
    Avaya UCaaS
    7.9
    18 Ratings
    Microsoft Teams
    -
    Ratings
    Centralized communications management7.216 Ratings00 Ratings
    Team messaging7.915 Ratings00 Ratings
    Team document sharing8.313 Ratings00 Ratings
    Call and meeting analytics8.216 Ratings00 Ratings
    Project Management
    Comparison of Project Management features of Avaya UCaaS and Microsoft Teams
    Feature
    Avaya UCaaS
    -
    Ratings
    Microsoft Teams
    7.0
    191 Ratings
    Task Management00 Ratings7.5146 Ratings
    Gantt Charts00 Ratings6.075 Ratings
    Scheduling00 Ratings6.1161 Ratings
    Workflow Automation00 Ratings7.1100 Ratings
    Mobile Access00 Ratings8.1183 Ratings
    Search00 Ratings6.7168 Ratings
    Visual planning tools00 Ratings7.1117 Ratings
    Communication
    Comparison of Communication features of Avaya UCaaS and Microsoft Teams
    Feature
    Avaya UCaaS
    -
    Ratings
    Microsoft Teams
    7.8
    200 Ratings
    Chat00 Ratings8.7199 Ratings
    Notifications00 Ratings7.8198 Ratings
    Discussions00 Ratings8.4186 Ratings
    Surveys00 Ratings8.2111 Ratings
    Internal knowledgebase00 Ratings8.1121 Ratings
    Integrates with GoToMeeting00 Ratings6.547 Ratings
    Integrates with Gmail and Google Hangouts00 Ratings5.743 Ratings
    Integrates with Outlook00 Ratings9.1156 Ratings
    File Sharing & Management
    Comparison of File Sharing & Management features of Avaya UCaaS and Microsoft Teams
    Feature
    Avaya UCaaS
    -
    Ratings
    Microsoft Teams
    7.6
    185 Ratings
    Versioning00 Ratings8.2129 Ratings
    Video files00 Ratings7.1157 Ratings
    Audio files00 Ratings8.2159 Ratings
    Document collaboration00 Ratings9.2172 Ratings
    Access control00 Ratings8.7155 Ratings
    Advanced security features00 Ratings6.8116 Ratings
    Integrates with Google Drive00 Ratings5.353 Ratings
    Device sync00 Ratings7.6131 Ratings
    User Ratings
    Avaya UCaaSMicrosoft Teams
    Likelihood to Recommend
    8.7
    (100 ratings)
    8.1
    (277 ratings)
    Likelihood to Renew
    6.6
    (7 ratings)
    3.7
    (9 ratings)
    Usability
    7.6
    (7 ratings)
    8.3
    (61 ratings)
    Availability
    9.0
    (5 ratings)
    9.0
    (1 ratings)
    Performance
    7.9
    (5 ratings)
    8.0
    (1 ratings)
    Support Rating
    4.8
    (83 ratings)
    8.3
    (113 ratings)
    In-Person Training
    6.8
    (2 ratings)
    -
    (0 ratings)
    Online Training
    9.1
    (1 ratings)
    -
    (0 ratings)
    Implementation Rating
    8.1
    (6 ratings)
    10.0
    (1 ratings)
    Configurability
    6.3
    (3 ratings)
    -
    (0 ratings)
    Contract Terms and Pricing Model
    9.5
    (2 ratings)
    6.3
    (7 ratings)
    Ease of integration
    6.5
    (2 ratings)
    -
    (0 ratings)
    Product Scalability
    6.3
    (3 ratings)
    10.0
    (1 ratings)
    Professional Services
    10.0
    (1 ratings)
    7.0
    (7 ratings)
    Vendor post-sale
    6.6
    (3 ratings)
    -
    (0 ratings)
    Vendor pre-sale
    7.3
    (3 ratings)
    -
    (0 ratings)