TrustRadius: an HG Insights company

Avaya UCaaS vs. Webex App

Save this comparison

Save this comparison

Avaya UCaaS

243 Reviews and Ratings

Webex App

1,624 Reviews and Ratings

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Avaya UCaaS

    Score8.7 out of 10
    		N/AAvaya UCaaS is an all-in-one business communications platform. Avaya UCaaS aims to set employees up for success with unified internal communication, supporting voice, chat, email, video, file sharing, and task management. The software enables users to create collaboration in real-time using any device or system through one platform.N/A

    Webex App

    Score8.3 out of 10
    		N/AThe Webex App brings together Webex Calling, Meetings, and Messaging into a single application, fostering collaboration and unlocking more productive ways to work.

    $0

    user/month

    Pricing
    Avaya UCaaSWebex App
    Editions & Modules
    No answers on this topic
    Basic Plan
    $0.00
    user/month
    Meet Plan
    $13.50
    user/month
    Meet + Call Plan
    $25.00
    user/month
    Enterprise Plan
    Contact Sales
    Offerings
    Pricing Offerings
    Avaya UCaaSWebex App
    Free Trial
    NoYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeOptional
    Additional Details——
    More Pricing Information
    Community Pulse
    Avaya UCaaSWebex App
    Considered Both Products
    Avaya
    Verified User
    Chose Avaya UCaaS
    Apart from Cisco Webex Calling/app no other vendor offers their own phones hardware, gateways. We need to add other vendors like yealink, Poly, Audiocodes to complete the solution. This makes things very difficult from management perspective. As you have to hire a person who …
    Incentivized
    Verified User
    Chose Avaya UCaaS
    Avaya Cloud Office maintains important features that others do not (such as e-faxing). Can easily transfer a call from desktop phone, to mobile app seamlessly. More cost effective than Microsoft Teams once you factor in calling. More feature rich and reliable than Zoom or Webex.
    Incentivized
    Patrick Tissot
    Service Director in Professional Services at Prodata Systems (Information Technology & Services, 51-200 employees)
    Chose Avaya UCaaS
    We compare with Destiny but the integration of Avaya Cloud Office with Teams was much better.
    Incentivized
    Cisco
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    Avaya UCaaSWebex App
    Performance & Compatibility of Online Events Software
    Comparison of Performance & Compatibility of Online Events Software features of Avaya UCaaS and Webex App
    Feature
    Avaya UCaaS
    5.9
    22 Ratings
    Webex App
    -
    Ratings
    High quality audio7.922 Ratings00 Ratings
    High quality video6.618 Ratings00 Ratings
    Screen Sharing
    Comparison of Screen Sharing features of Avaya UCaaS and Webex App
    Feature
    Avaya UCaaS
    8.3
    14 Ratings
    Webex App
    -
    Ratings
    Desktop sharing8.314 Ratings00 Ratings
    Online Meetings / Events
    Comparison of Online Meetings / Events features of Avaya UCaaS and Webex App
    Feature
    Avaya UCaaS
    8.8
    17 Ratings
    Webex App
    -
    Ratings
    Calendar integration9.017 Ratings00 Ratings
    Meeting initiation9.017 Ratings00 Ratings
    Record meetings / events8.113 Ratings00 Ratings
    Online Events Collaboration
    Comparison of Online Events Collaboration features of Avaya UCaaS and Webex App
    Feature
    Avaya UCaaS
    8.5
    16 Ratings
    Webex App
    -
    Ratings
    Live chat8.016 Ratings00 Ratings
    Online Events Security
    Comparison of Online Events Security features of Avaya UCaaS and Webex App
    Feature
    Avaya UCaaS
    7.5
    20 Ratings
    Webex App
    -
    Ratings
    User authentication7.519 Ratings00 Ratings
    Participant roles & permissions7.519 Ratings00 Ratings
    Cloud PBX
    Comparison of Cloud PBX features of Avaya UCaaS and Webex App
    Feature
    Avaya UCaaS
    7.8
    26 Ratings
    Webex App
    -
    Ratings
    Hosted PBX8.118 Ratings00 Ratings
    Multi-level Interactive Voice Response (IVR)6.917 Ratings00 Ratings
    Directory of employee names8.023 Ratings00 Ratings
    Call Management
    Comparison of Call Management features of Avaya UCaaS and Webex App
    Feature
    Avaya UCaaS
    8.5
    26 Ratings
    Webex App
    -
    Ratings
    Answering rules7.624 Ratings00 Ratings
    Call recording8.320 Ratings00 Ratings
    Call park9.421 Ratings00 Ratings
    Call screening9.420 Ratings00 Ratings
    Message alerts8.423 Ratings00 Ratings
    Business SMS/External Messaging8.314 Ratings00 Ratings
    Online Fax8.711 Ratings00 Ratings
    Voicemail Transcription7.820 Ratings00 Ratings
    Mobile apps
    Comparison of Mobile apps features of Avaya UCaaS and Webex App
    Feature
    Avaya UCaaS
    7.7
    23 Ratings
    Webex App
    -
    Ratings
    Mobile app for iOS8.418 Ratings00 Ratings
    Mobile app for Android7.020 Ratings00 Ratings
    Unified Communications Platform and Collaboration
    Comparison of Unified Communications Platform and Collaboration features of Avaya UCaaS and Webex App
    Feature
    Avaya UCaaS
    7.9
    18 Ratings
    Webex App
    -
    Ratings
    Centralized communications management7.216 Ratings00 Ratings
    Team messaging7.915 Ratings00 Ratings
    Team document sharing8.313 Ratings00 Ratings
    Call and meeting analytics8.216 Ratings00 Ratings
    Project Management
    Comparison of Project Management features of Avaya UCaaS and Webex App
    Feature
    Avaya UCaaS
    -
    Ratings
    Webex App
    6.9
    571 Ratings
    Task Management00 Ratings7.3321 Ratings
    Gantt Charts00 Ratings7.9150 Ratings
    Scheduling00 Ratings8.0444 Ratings
    Workflow Automation00 Ratings5.3214 Ratings
    Mobile Access00 Ratings8.0536 Ratings
    Search00 Ratings6.4452 Ratings
    Visual planning tools00 Ratings5.4240 Ratings
    Communication
    Comparison of Communication features of Avaya UCaaS and Webex App
    Feature
    Avaya UCaaS
    -
    Ratings
    Webex App
    7.6
    614 Ratings
    Chat00 Ratings8.5604 Ratings
    Notifications00 Ratings8.6594 Ratings
    Discussions00 Ratings8.9547 Ratings
    Surveys00 Ratings6.3298 Ratings
    Internal knowledgebase00 Ratings6.8270 Ratings
    Integrates with GoToMeeting00 Ratings10.0151 Ratings
    Integrates with Gmail and Google Hangouts00 Ratings2.0175 Ratings
    Integrates with Outlook00 Ratings10.0382 Ratings
    File Sharing & Management
    Comparison of File Sharing & Management features of Avaya UCaaS and Webex App
    Feature
    Avaya UCaaS
    -
    Ratings
    Webex App
    7.4
    528 Ratings
    Versioning00 Ratings8.0313 Ratings
    Video files00 Ratings7.5455 Ratings
    Audio files00 Ratings8.3456 Ratings
    Document collaboration00 Ratings8.0427 Ratings
    Access control00 Ratings8.8332 Ratings
    Advanced security features00 Ratings9.0340 Ratings
    Integrates with Google Drive00 Ratings1.1169 Ratings
    Device sync00 Ratings8.7311 Ratings
    User Ratings
    Avaya UCaaSWebex App
    Likelihood to Recommend
    8.7
    (100 ratings)
    9.0
    (681 ratings)
    Likelihood to Renew
    6.6
    (7 ratings)
    9.0
    (30 ratings)
    Usability
    7.6
    (7 ratings)
    8.9
    (392 ratings)
    Availability
    9.0
    (5 ratings)
    8.0
    (10 ratings)
    Performance
    7.9
    (5 ratings)
    9.9
    (10 ratings)
    Support Rating
    4.8
    (83 ratings)
    8.2
    (395 ratings)
    In-Person Training
    6.8
    (2 ratings)
    8.2
    (3 ratings)
    Online Training
    9.1
    (1 ratings)
    8.5
    (6 ratings)
    Implementation Rating
    8.1
    (6 ratings)
    6.0
    (13 ratings)
    Configurability
    6.3
    (3 ratings)
    6.5
    (12 ratings)
    Contract Terms and Pricing Model
    9.5
    (2 ratings)
    -
    (0 ratings)
    Ease of integration
    6.5
    (2 ratings)
    9.0
    (9 ratings)
    Product Scalability
    6.3
    (3 ratings)
    7.1
    (9 ratings)
    Professional Services
    10.0
    (1 ratings)
    -
    (0 ratings)
    Vendor post-sale
    6.6
    (3 ratings)
    9.0
    (8 ratings)
    Vendor pre-sale
    7.3
    (3 ratings)
    8.0
    (9 ratings)