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BIME Analytics (discontinued) vs. Zendesk Explore

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BIME Analytics (discontinued)

5 Reviews and Ratings

Zendesk Explore

59 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    BIME Analytics (discontinued)

    Score7 out of 10
    Mid-Size Companies (51-1,000 employees)
    		BIME, which was acquired by Zendesk, was a customer analytics platform that helped businesses measure and understand the customer experience from customer data. The product has been discontinued.

    $490

    Per Month (Billed Annually)

    Zendesk Explore

    Score8.7 out of 10
    		N/AZendesk offers Explore, a business intelligence and customer analytics tool which integrates with the Zendesk suite featuring ticket analytics, custom fields, dashboards, and other features. Zendesk is migrating customers of the BIME analytics product, which is approaching end of support, to Zendesk Explore in 2019.N/A
    Pricing
    BIME Analytics (discontinued)Zendesk Explore
    Editions & Modules
    Base Plan
    $490
    Per Month (Billed Annually)
    Big Data
    $690
    Per Month (Billed Annually)
    No answers on this topic
    Offerings
    Pricing Offerings
    BIME Analytics (discontinued)Zendesk Explore
    Free Trial
    YesNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Features
    BIME Analytics (discontinued)Zendesk Explore
    BI Standard Reporting
    Comparison of BI Standard Reporting features of BIME Analytics (discontinued) and Zendesk Explore
    Feature
    BIME Analytics (discontinued)
    10.0
    1 Ratings
    Zendesk Explore
    9.0
    9 Ratings
    Customizable dashboards10.01 Ratings10.09 Ratings
    Report Formatting Templates10.01 Ratings9.97 Ratings
    Pixel Perfect reports00 Ratings7.15 Ratings
    Ad-hoc Reporting
    Comparison of Ad-hoc Reporting features of BIME Analytics (discontinued) and Zendesk Explore
    Feature
    BIME Analytics (discontinued)
    9.3
    1 Ratings
    Zendesk Explore
    8.3
    9 Ratings
    Drill-down analysis8.01 Ratings9.59 Ratings
    Formatting capabilities10.01 Ratings9.09 Ratings
    Report sharing and collaboration10.01 Ratings10.09 Ratings
    Integration with R or other statistical packages00 Ratings4.85 Ratings
    Report Output and Scheduling
    Comparison of Report Output and Scheduling features of BIME Analytics (discontinued) and Zendesk Explore
    Feature
    BIME Analytics (discontinued)
    10.0
    1 Ratings
    Zendesk Explore
    8.4
    9 Ratings
    Publish to Web10.01 Ratings6.96 Ratings
    Publish to PDF10.01 Ratings9.07 Ratings
    Report Delivery Scheduling10.01 Ratings8.97 Ratings
    Report Versioning00 Ratings9.03 Ratings
    Delivery to Remote Servers00 Ratings8.04 Ratings
    Data Discovery and Visualization
    Comparison of Data Discovery and Visualization features of BIME Analytics (discontinued) and Zendesk Explore
    Feature
    BIME Analytics (discontinued)
    10.0
    1 Ratings
    Zendesk Explore
    7.1
    7 Ratings
    Pre-built visualization formats (heatmaps, scatter plots etc.)10.01 Ratings6.66 Ratings
    Location Analytics / Geographic Visualization10.01 Ratings7.16 Ratings
    Predictive Analytics00 Ratings5.55 Ratings
    Pattern Recognition and Data Mining00 Ratings9.43 Ratings
    Access Control and Security
    Comparison of Access Control and Security features of BIME Analytics (discontinued) and Zendesk Explore
    Feature
    BIME Analytics (discontinued)
    10.0
    1 Ratings
    Zendesk Explore
    9.1
    9 Ratings
    Multi-User Support (named login)10.01 Ratings9.58 Ratings
    Role-Based Security Model10.01 Ratings9.59 Ratings
    Multiple Access Permission Levels (Create, Read, Delete)00 Ratings8.07 Ratings
    Report-Level Access Control00 Ratings8.64 Ratings
    Single Sign-On (SSO)00 Ratings10.07 Ratings
    Mobile Capabilities
    Comparison of Mobile Capabilities features of BIME Analytics (discontinued) and Zendesk Explore
    Feature
    BIME Analytics (discontinued)
    10.0
    1 Ratings
    Zendesk Explore
    7.8
    7 Ratings
    Responsive Design for Web Access10.01 Ratings6.15 Ratings
    Dashboard / Report / Visualization Interactivity on Mobile10.01 Ratings9.06 Ratings
    Mobile Application00 Ratings8.32 Ratings
    Application Program Interfaces (APIs) / Embedding
    Comparison of Application Program Interfaces (APIs) / Embedding features of BIME Analytics (discontinued) and Zendesk Explore
    Feature
    BIME Analytics (discontinued)
    -
    Ratings
    Zendesk Explore
    5.9
    4 Ratings
    REST API00 Ratings5.34 Ratings
    Javascript API00 Ratings5.93 Ratings
    iFrames00 Ratings5.53 Ratings
    Java API00 Ratings5.63 Ratings
    Themeable User Interface (UI)00 Ratings6.23 Ratings
    Customizable Platform (Open Source)00 Ratings7.02 Ratings
    User Ratings
    BIME Analytics (discontinued)Zendesk Explore
    Likelihood to Recommend
    7.0
    (1 ratings)
    9.5
    (9 ratings)
    Usability
    -
    (0 ratings)
    10.0
    (2 ratings)
    Support Rating
    -
    (0 ratings)
    10.0
    (2 ratings)
    Data Sharing and Collaboration
    9.0
    (1 ratings)
    8.2
    (3 ratings)
    Data Sources
    10.0
    (1 ratings)
    7.3
    (3 ratings)