| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 BMC Helix CMDB | Score10 out of 10 | N/A | The BMC Helix Configuration Management Database (CMDB, formerly known as Atrium CMDB) is a configuration management database. | N/A |
BMC Helix ITSM | Score9 out of 10 | N/A | BMC Helix ITSM replaces Remedy. It is a broad suite of ITSM, tools with strong integrations to other BMC tools and in-built ITAM. The product is used mainly by global brands and is offered in on-premise and SaaS configurations. | N/A |
| BMC Helix CMDB | BMC Helix ITSM | |||||||||||||||
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| Editions & Modules | No answers on this topic |
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| Offerings |
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
| Additional Details | — | — | ||||||||||||||
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| BMC Helix CMDB | BMC Helix ITSM | |
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| Considered Both Products | No answer on this topic | Chose BMC Helix ITSM We used to use Heat, we replaced it with BMC Remedy and have never found anything that comes up to the standards of BMC Remedy. Invited by the Vendor A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose BMC Helix ITSM BMC ITSM Suite is completely scalable and can be easily implemented as compared to other ITSM tools. Invited by TrustRadius (TR) on Vendor's Behalf A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose BMC Helix ITSM Remedy has the option to create new applications, new forms, and fields easily. The other products very often need an expert. With Remedy you can take some online courses and learn by your self. Invited by the Vendor A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose BMC Helix ITSM Ticket Tracker was a very basic ticketing system. BMC Remedy ITSM Suite has a lot more functionality to include approval processes. Invited by the Vendor A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose BMC Helix ITSM Remedy ITSM was already in place when I started here. However, I have previously used JIRA at a previous employer. I find Remedy much more comprehensive in tracking and managing changes, incidents, and work orders. Invited by the Vendor A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info |
| Key User Insights | ||
| Would buy again | ||
No answers on this topic | No answers on this topic | |
| Delivers good value for the price | ||
No answers on this topic | No answers on this topic | |
| Happy with the feature set | ||
No answers on this topic | No answers on this topic | |
| Lived up to sales and marketing promises | ||
No answers on this topic | No answers on this topic | |
| Implementation went as expected | ||
No answers on this topic | No answers on this topic | |
| BMC Helix CMDB | BMC Helix ITSM | |||||||||||||||||||||||||
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| Incident and problem management |
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| ITSM asset management |
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| BMC Helix CMDB | BMC Helix ITSM | |
|---|---|---|
| Likelihood to Recommend | 10.0 | 9.0 |
| Likelihood to Renew | - | 8.5 |
| Usability | 8.0 | 8.7 |
| Support Rating | - | 3.0 |
| Online Training | - | 6.0 |
| Implementation Rating | - | 6.6 |
| Configurability | - | 5.0 |
| Product Scalability | - | 8.0 |
| Vendor post-sale | - | 7.0 |
| Vendor pre-sale | - | 8.0 |
