BMC Helix Configuration Management Database (CMDB) vs. OpenText Universal Discovery and Universal CMDB

BMC Helix Configuration Management Database (CMDB)

BMC Helix Configuration Management Database (CMDB)

21 Reviews and Ratings

OpenText Universal Discovery and Universal CMDB

OpenText Universal Discovery and Universal CMDB

11 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
BMC Helix CMDB	Score 10.0 out of 10	N/A	The BMC Helix Configuration Management Database (CMDB, formerly known as Atrium CMDB) is a configuration management database.	N/A
OpenText Universal Discovery and Universal CMDB	Score 9.3 out of 10	N/A	Formerly from Micro Focus, OpenText™ Universal Discovery and Universal CMDB discovers, maps, and manages IT configurations and can be deployed on-premises or via SaaS. It is used to increase IT visibility and reduce IT service disruptions with robust discovery, service dependency mapping, and proactive impact analysis.	N/A

Pricing

BMC Helix Configuration Management Database (CMDB)

OpenText Universal Discovery and Universal CMDB

Editions & Modules

No answers on this topic

No answers on this topic

Offerings

Pricing Offerings
BMC Helix CMDB	OpenText Universal Discovery and Universal CMDB
Free Trial
No	No
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	No

Entry-level Setup Fee

No setup fee

No setup fee

Additional Details

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More Pricing Information

Community Pulse
	BMC Helix Configuration Management Database (CMDB)	OpenText Universal Discovery and Universal CMDB
Considered Both Products	BMC Helix CMDB Malik Austin Senior Information Technology Project Manager Chose BMC Helix CMDB Let's detect potential conflicts when multiple changes are scheduled for the same time. Understand what services are affected by the ticket you're working on. Automatically route tickets to the potential solver based on CMDB data. Retrieve detailed configuration data for the … Incentivized Helpful? Lucas Michael Project Manager Chose BMC Helix CMDB Run more effective CABs with accurate configuration and dependency data. Understand the impact of a change on other Infrastructure, applications, and services. Detect potential conflict when multiple changes are scheduled for the same time. Track and manage hardware, software, … Incentivized Helpful? Richard Etienne Senior Remedy Developer/Architect Chose BMC Helix CMDB I didn't even know there was competion with BMC Atrium CMDB. I have been in the tech industry for sixteen plus years and I have never seen another product accomplish the task that BMC Atrium CMDB performs on a daily basis. Also BMC Atrium CMDB has been around longer than … Incentivized Helpful? Gordon Yeh Remedy Architect Chose BMC Helix CMDB The number of workflows, escalations, processes built in the out of the box Remedy is outstanding. Trying to mimic/customize an open source, or even Remedyforce would cost more than implementing a vanilla Remedy. We reviewed ServiceNow but we felt that in terms of an end-to-end … Incentivized Helpful?	OpenText Universal Discovery and Universal CMDB Oscar Narváez Del Rio Analytics and Automation Tools Manager Chose OpenText Universal Discovery and Universal CMDB There are no relevant differences between the most well-known CMDB tools in terms of their features and user experience; however, one of the critical facts to select a specific CMDB product is its capacity to integrate it with all IT operations management tools for ITIL … Incentivized Helpful? Verified User Anonymous Chose OpenText Universal Discovery and Universal CMDB ServiceNow App Engine Incentivized Helpful? VY Vandana Yadav Presales Executive Chose OpenText Universal Discovery and Universal CMDB Microfocus is less expensive than IBM. Also, IBM's user interface is more complex than Microfocus's User interface as Microfocus is more friendly. Also, Microfocus allows the user or system engineer to navigate the UI, search records and service manager, etc. providing the user … Incentivized Helpful? Verified User Anonymous Chose OpenText Universal Discovery and Universal CMDB Quite competing products but short learning curve and fitment in our IT Landscape were main differentiators. Incentivized Helpful? George Kennedy Financial Analyst Chose OpenText Universal Discovery and Universal CMDB It's fabulous software with asset tracking. Magnificent for minimizing cost. Excellent with managing virtual servers. Intuitive user interface. Incentivized Helpful?

Best Alternatives
	BMC Helix Configuration Management Database (CMDB)	OpenText Universal Discovery and Universal CMDB
Small Businesses	No answers on this topic	No answers on this topic
Medium-sized Companies	Freshservice Score 8.8 out of 10	Freshservice Score 8.8 out of 10
Enterprises	ServiceNow IT Operations Management Score 9.0 out of 10	ServiceNow IT Operations Management Score 9.0 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	BMC Helix Configuration Management Database (CMDB)	OpenText Universal Discovery and Universal CMDB
Likelihood to Recommend	10.0 (0 ratings)	8.0 (0 ratings)
Likelihood to Renew	- (0 ratings)	5.0 (0 ratings)
Usability	8.0 (0 ratings)	7.0 (0 ratings)
Support Rating	- (0 ratings)	7.0 (0 ratings)
Implementation Rating	- (0 ratings)	6.0 (0 ratings)

User Testimonials
	BMC Helix Configuration Management Database (CMDB)	OpenText Universal Discovery and Universal CMDB
Likelihood to Recommend	Track and manage hardware, software, and cloud service configuration and relationship. Measure the success of your configuration management process and policy with predefined KPIs. Automatically populate and update CMBD minutes with BCM Helix Discovery, BMC Helix Client Management, and other connectors. Import and federate data from other sources with powerful Integra tools using a rich set of API. Incentivized Lucas Michael Project Manager Read full review	Great for its responsiveness to customer service. Excellent with data replication. Impressive with workflow management. Great with the discovery of new network points. Incentivized George Kennedy Financial Analyst Read full review
Pros	Atrium CMDB integration with Remedy and SmartIT are great! It's very simple to select an asset which is affected by a work ticket. The storage capacity of information which can be saved into the CMDB is vast. It's not limited to IT based assets only. Incentivized Shayne Froelich Analyst Read full review	Management and organization of Configuration Items Ensures a single and uniform source of database to avoid any ambiguity between departments. Proper delivery of services Incentivized VY Vandana Yadav Presales Executive Read full review
Cons	Better financial systems, depreciation, chargebacks, etc Easier time to customize the forms Incentivized Gordon Yeh Remedy Architect Read full review	When getting started the Cloud deployment may be not that easy. To manipulate the system deeply requires a professional operator. Working on large data project. Incentivized Jessica Meagan DevOps Engineer Read full review
Usability	Once you have an understanding of the many use cases that this software can meet, you will be able to tightly integrate this into a ticketing system which increases the ROI of the product tremendously. Incentivized Shayne Froelich Analyst Read full review	Old versions which do not support CMS have a luck of user experience and performance for reports and service modeling. Incentivized Oscar Narváez Del Rio Analytics and Automation Tools Manager Read full review
Support Rating	No answers on this topic	Some complex issues regarding performance and platform upgrades have been difficult to address and have short time solutions. Incentivized Oscar Narváez Del Rio Analytics and Automation Tools Manager Read full review
Implementation Rating	No answers on this topic	Upgrades from old versions were really hard to handle. Incentivized Oscar Narváez Del Rio Analytics and Automation Tools Manager Read full review
Alternatives Considered	Let's detect potential conflicts when multiple changes are scheduled for the same time. Understand what services are affected by the ticket you're working on. Automatically route tickets to the potential solver based on CMDB data. Retrieve detailed configuration data for the assets you are troubleshooting. Resolve tickets faster. It is highly scalable. Incentivized Malik Austin Senior Information Technology Project Manager Read full review	Microfocus is less expensive than IBM. Also, IBM's user interface is more complex than Microfocus's User interface as Microfocus is more friendly. Also, Microfocus allows the user or system engineer to navigate the UI, search records and service manager, etc. providing the user complete management platform making it a completely accessible platform. Incentivized VY Vandana Yadav Presales Executive Read full review
Return on Investment	A properly maintained CMDB can save you large dollar amount when it comes to compliance, theft and replacements. Richard Etienne Senior Remedy Developer/Architect Read full review	Improved our infrastructure operations supporting well our business. Improved the lifecycle management of infra and software components. Timely identification of obsolescence and helps maintaining an up-to-date IT landscape supporting well our business operations. Incentivized Verified User Anonymous Read full review
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