BMC Helix Configuration Management Database (CMDB) vs. OpenText Universal Discovery and Universal CMDB

Track and manage hardware, software, and cloud service configuration and relationship. Measure the success of your configuration management process and policy with predefined KPIs. Automatically populate and update CMBD minutes with BCM Helix Discovery, BMC Helix Client Management, and other connectors. Import and federate data from other sources with powerful Integra tools using a rich set of API.

Incentivized

Great for its responsiveness to customer service. Excellent with data replication. Impressive with workflow management. Great with the discovery of new network points.

Incentivized

• Atrium CMDB integration with Remedy and SmartIT are great! It's very simple to select an asset which is affected by a work ticket.
• The storage capacity of information which can be saved into the CMDB is vast. It's not limited to IT based assets only.

Incentivized

• Management and organization of Configuration Items
• Ensures a single and uniform source of database to avoid any ambiguity between departments.
• Proper delivery of services

Incentivized

• Better financial systems, depreciation, chargebacks, etc
• Easier time to customize the forms

Incentivized

• When getting started the Cloud deployment may be not that easy.
• To manipulate the system deeply requires a professional operator.
• Working on large data project.

Incentivized

Once you have an understanding of the many use cases that this software can meet, you will be able to tightly integrate this into a ticketing system which increases the ROI of the product tremendously.

Incentivized

Old versions which do not support CMS have a luck of user experience and performance for reports and service modeling.

Incentivized

Some complex issues regarding performance and platform upgrades have been difficult to address and have short time solutions.

Incentivized

Upgrades from old versions were really hard to handle.

Incentivized

Let's detect potential conflicts when multiple changes are scheduled for the same time. Understand what services are affected by the ticket you're working on. Automatically route tickets to the potential solver based on CMDB data. Retrieve detailed configuration data for the assets you are troubleshooting. Resolve tickets faster. It is highly scalable.

Incentivized

Microfocus is less expensive than IBM. Also, IBM's user interface is more complex than Microfocus's User interface as Microfocus is more friendly. Also, Microfocus allows the user or system engineer to navigate the UI, search records and service manager, etc. providing the user complete management platform making it a completely accessible platform.

Incentivized

• A properly maintained CMDB can save you large dollar amount when it comes to compliance, theft and replacements.

• Improved our infrastructure operations supporting well our business.
• Improved the lifecycle management of infra and software components.
• Timely identification of obsolescence and helps maintaining an up-to-date IT landscape supporting well our business operations.

Incentivized