Brand Embassy (discontinued) vs. Desk.com (discontinued)
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Brand Embassy (discontinued) | Score7.9 out of 10 | N/A | Brand Embassy is now part of NICE inContact CXone (acquired May 2019). Brand Embassy is social customer service software designed to help companies with high volume social customer service prioritize and automate the customer experience. Incoming requests and mentions from social media, blogs and website forms are unified in one dashboard and routed to the most relevant customer service agent. Customers… | $39 per month |
 Desk.com (discontinued) | Score8.3 out of 10 | N/A | Desk.com was a helpdesk, ticketing, and customer support product offered by Salesforce, and oriented towards the needs of small businesses. It is no longer sold and support has been discontinued. Salesforce recommends its modern Service Cloud as a replacement. | N/A |
| Brand Embassy (discontinued) | Desk.com (discontinued) | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
| Offerings |
| |||||||||||||||
| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
| Additional Details | — | — | ||||||||||||||
| More Pricing Information | ||||||||||||||||
| Brand Embassy (discontinued) | Desk.com (discontinued) | |
|---|---|---|
| Likelihood to Recommend | 2.0 | 8.2 |
| Likelihood to Renew | 7.7 | 8.4 |
| Usability | 1.0 | 8.3 |
| Availability | 8.2 | 1.0 |
| Performance | - | 10.0 |
| Support Rating | 3.0 | 8.2 |
| Implementation Rating | - | 10.0 |