Brand Embassy (discontinued) vs. Sugar Sell (SugarCRM)

Brand Embassy (discontinued)

25 Reviews and Ratings

Sugar Sell (SugarCRM)

245 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Brand Embassy (discontinued)	Score7.9 out of 10	N/A	Brand Embassy is now part of NICE inContact CXone (acquired May 2019). Brand Embassy is social customer service software designed to help companies with high volume social customer service prioritize and automate the customer experience. Incoming requests and mentions from social media, blogs and website forms are unified in one dashboard and routed to the most relevant customer service agent. Customers…	$39 per month
Sugar Sell (SugarCRM)	Score5.2 out of 10	N/A	Sugar Sell from SugarCRM is a collaborative CRM, allowing users to track and monitor activities, map each customer’s journey. Sugar Sell replaces former editions of the SugarCRM product, including the SugarCRM Community Edition, the open source edition, which is discontinued.	$19 per month per user (3 users minimum, billed annually)

Pricing

Brand Embassy (discontinued)

Sugar Sell (SugarCRM)

No answers on this topic

Essentials: $19
per month (billed annually) per user (3 user minimum, 9 user maximum)
Standard: $59
per month (billed annually) per user (10 User Minimum)
Advanced: $85
per month (billed annually) per user (10 user minimum)
Premier: $135
per month (billed annually) per user (10 user minimum)

Pricing Offerings
Brand Embassy (discontinued)	Sugar Sell (SugarCRM)
Free Trial
Yes	Yes
Free/Freemium Version
No	No
Premium Consulting/Integration Services
Yes	No

No setup fee

No setup fee

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Features

Brand Embassy (discontinued)

Sugar Sell (SugarCRM)

Comparison of Sales Force Automation features of Brand Embassy (discontinued) and Sugar Sell (SugarCRM)
Feature	Brand Embassy (discontinued) - Ratings	Sugar Sell (SugarCRM) 4.8 33 Ratings
Customer data management / contact management	00 Ratings	5.032 Ratings
Workflow management	00 Ratings	6.028 Ratings
Territory management	00 Ratings	6.026 Ratings
Opportunity management	00 Ratings	7.026 Ratings
Integration with email client (e.g., Outlook or Gmail)	00 Ratings	7.029 Ratings
Contract management	00 Ratings	3.026 Ratings
Quote & order management	00 Ratings	4.024 Ratings
Interaction tracking	00 Ratings	3.030 Ratings
Channel / partner relationship management	00 Ratings	2.025 Ratings

Comparison of Customer Service & Support features of Brand Embassy (discontinued) and Sugar Sell (SugarCRM)
Feature	Brand Embassy (discontinued) - Ratings	Sugar Sell (SugarCRM) 2.3 24 Ratings
Case management	00 Ratings	3.024 Ratings
Call center management	00 Ratings	2.019 Ratings
Help desk management	00 Ratings	2.017 Ratings

Comparison of Marketing Automation features of Brand Embassy (discontinued) and Sugar Sell (SugarCRM)
Feature	Brand Embassy (discontinued) - Ratings	Sugar Sell (SugarCRM) 5.5 25 Ratings
Lead management	00 Ratings	6.022 Ratings
Email marketing	00 Ratings	5.023 Ratings

Comparison of CRM Project Management features of Brand Embassy (discontinued) and Sugar Sell (SugarCRM)
Feature	Brand Embassy (discontinued) - Ratings	Sugar Sell (SugarCRM) 3.0 28 Ratings
Task management	00 Ratings	4.026 Ratings
Billing and invoicing management	00 Ratings	3.018 Ratings
Reporting	00 Ratings	2.024 Ratings

Comparison of CRM Reporting & Analytics features of Brand Embassy (discontinued) and Sugar Sell (SugarCRM)
Feature	Brand Embassy (discontinued) - Ratings	Sugar Sell (SugarCRM) 3.3 28 Ratings
Forecasting	00 Ratings	3.024 Ratings
Pipeline visualization	00 Ratings	2.025 Ratings
Customizable reports	00 Ratings	5.027 Ratings

Comparison of Customization features of Brand Embassy (discontinued) and Sugar Sell (SugarCRM)
Feature	Brand Embassy (discontinued) - Ratings	Sugar Sell (SugarCRM) 5.5 29 Ratings
Custom fields	00 Ratings	6.029 Ratings
Custom objects	00 Ratings	5.026 Ratings
Scripting environment	00 Ratings	6.019 Ratings
API for custom integration	00 Ratings	5.025 Ratings

Comparison of Security features of Brand Embassy (discontinued) and Sugar Sell (SugarCRM)
Feature	Brand Embassy (discontinued) - Ratings	Sugar Sell (SugarCRM) 5.5 27 Ratings
Single sign-on capability	00 Ratings	5.021 Ratings
Role-based user permissions	00 Ratings	6.026 Ratings

Comparison of Social CRM features of Brand Embassy (discontinued) and Sugar Sell (SugarCRM)
Feature	Brand Embassy (discontinued) - Ratings	Sugar Sell (SugarCRM) 3.0 19 Ratings
Social data	00 Ratings	3.019 Ratings
Social engagement	00 Ratings	3.016 Ratings

Comparison of Integrations with 3rd-party Software features of Brand Embassy (discontinued) and Sugar Sell (SugarCRM)
Feature	Brand Embassy (discontinued) - Ratings	Sugar Sell (SugarCRM) 4.5 19 Ratings
Marketing automation	00 Ratings	5.019 Ratings
Compensation management	00 Ratings	4.013 Ratings

Comparison of Platform features of Brand Embassy (discontinued) and Sugar Sell (SugarCRM)
Feature	Brand Embassy (discontinued) - Ratings	Sugar Sell (SugarCRM) 4.0 20 Ratings
Mobile access	00 Ratings	4.020 Ratings

User Ratings
	Brand Embassy (discontinued)	Sugar Sell (SugarCRM)
Likelihood to Recommend	2.0 (12 ratings)	2.0 (59 ratings)
Likelihood to Renew	7.7 (5 ratings)	8.2 (26 ratings)
Usability	1.0 (1 ratings)	3.0 (10 ratings)
Availability	8.2 (1 ratings)	10.0 (1 ratings)
Performance	- (0 ratings)	10.0 (1 ratings)
Support Rating	3.0 (4 ratings)	9.1 (12 ratings)
In-Person Training	- (0 ratings)	9.0 (1 ratings)
Online Training	- (0 ratings)	8.0 (1 ratings)
Implementation Rating	- (0 ratings)	9.0 (3 ratings)
Configurability	- (0 ratings)	10.0 (1 ratings)
Ease of integration	- (0 ratings)	10.0 (2 ratings)
Product Scalability	- (0 ratings)	9.0 (1 ratings)
Vendor post-sale	- (0 ratings)	9.0 (1 ratings)
Vendor pre-sale	- (0 ratings)	9.0 (1 ratings)