BrightGauge vs. Microsoft Power BI Embedded

BrightGauge lets us know when we have critical issues that need solving. A massive influx of tickets all at the same time triggers an investigation. Usually, it is tied to a server going down, which we can address. It would not be helpful for a small MSP or IT department with just a few daily tickets. The stats are better used to track a large amount of clients.

Incentivized

The scenario where it shines more is in the treatment of data that is not easily correlated at first sight, it helps to find causes of unsuccess in productive environments. The only thing that is required is to have properly collected data to feed to Power BI, so it won't be useful in environments where the data is not collected with care, since the representations won't be representatives of the reality.

Incentivized

• SQL queries can be presented in many different ways to illustrate the data. They can be used in lists, graphs, meter, etc.
• The datasets frequency of updates can be customized to from 5 minutes to annually. It's very granular in this respect.
• It allows dashboards to be shared outside your organization with clients, partners, and vendors to maximize collaboration and reporting.

Incentivized

• It is very easy to connect multiple data sources for a single report. You can use CSV, Excel, database integration, etc.
• Power Bi supports Python as well, which makes it a lot easier for us as it is known by most of our team.

Incentivized

• Modifying data sets to bring in custom fields requires an experienced SQL engineer
• Cost when bringing in lots of data sources can be prohibitive
• Limited ability to format gauges and reports
• Make MFA a requirement - this data is sensitive and giving the admin the ability to force MFA is a MUST!

Incentivized

• It was a little difficult to work out how to create certain visualisations, but there is extensive online help material to support with this.
• Had some issues with assigning pro licences but these were quickly resolved
• Small learning curve but no more so than similar applications

Incentivized

Usability is BrightGauge's strength. Granting the ability of virtually any user to be able to create a dashboard is incredibly valuable. If an organization very simple and straight forward reporting needs then BrightGauge is a perfect fit for them. Connecting to the dataset we used was very quick and easy and I imagine it would be the same for any major data source you would like to pull from.

Incentivized

We did not need to use BrightGauge's support for the entire time that we used it. Best support is always the one that isn't needed because nothing breaks.

Incentivized

I'm not aware of any other competitors to Bright Gauge that we selected. They seem to be very close to managed IT service providers and have been great at tailoring their support to the PSAs like ConnectWise, AutoTask, etc. I can see Bright Gauge getting more and more popular as time goes by

Incentivized

Microsoft Power BI Embedded is already established as a de-facto standard as a business intelligence platform for the enterprise world. It comprises the best features to be delivered for the products being developed by providing a wide range of functionality. For instance, there are supported numerous graphic visualizations of data points such histograms, pie charts, heat maps and so on

• Faster compilation of Business Review material
• For larger customers, the dashboarding has helped our customers to remain sticky and add services/revenue to our MSP. They want to add more fragments of their IT for the 1 pane rollup.
• From a leadership perspective, BG has allowed me to make difficult staffing decisions with confidence. Detailed metric driven decisions on who is hitting KPIs/who isn't - as well as when data proved we were overstaffed and understaffed.

Incentivized

• Microsoft Power BI has had a positive impact on our business objectives by allowing everyone to better understand the data that is being presented. Some people can process numbers and charts easily, but interactive visualizations can aid visual learners and just makes the dashboard look a lot nicer with the ability to dive deeper into the numbers (through visualizations). Thus, engagement and understanding have improved.
• One negative impact is that there is a rather steep learning curve since Microsoft Power BI's language (DAX/M) can be quite different from traditional Excel. Because of that, either you need to hire people who are specialized in Microsoft Power BI, or you need to account for the fact that they will need to be trained (or take time to learn it). Thus, there can be direct costs from hiring new people, or indirect costs through training/employee taking time to learn the software.
• Another positive impact of Microsoft Power BI is that it got us thinking about how we can be better as an organization in terms of laying out our raw data, organizing data, conducting research into better metrics we can track and report on, etc. Because Microsoft Power BI made the presentation/visualization (+ regular updating/maintenance) part of our dashboard easier for us, we were able to start thinking about additional metrics and additional ways we can improve our reporting.

Incentivized