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BrightGauge vs. Zendesk Explore

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BrightGauge

32 Reviews and Ratings

Zendesk Explore

59 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    BrightGauge

    Score9.1 out of 10
    		N/ABrightGauge is a BI tool from ConnectWise that puts essential information in one place, providing visibility for more informed decisions. The user can customize BrightGauge dashboards and sync other business tools in its BI dashboard software for ultimate visibility. Users can also display data with embeddable gauges on public sites.

    $325

    per month

    Zendesk Explore

    Score8.7 out of 10
    		N/AZendesk offers Explore, a business intelligence and customer analytics tool which integrates with the Zendesk suite featuring ticket analytics, custom fields, dashboards, and other features. Zendesk is migrating customers of the BIME analytics product, which is approaching end of support, to Zendesk Explore in 2019.N/A
    Pricing
    BrightGaugeZendesk Explore
    Editions & Modules
    Standard
    $325
    per month
    Enterprise
    $449
    per month
    Enterprise+
    $635
    per month
    No answers on this topic
    Offerings
    Pricing Offerings
    BrightGaugeZendesk Explore
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup Fee$499 one-time feeNo setup fee
    Additional DetailsSet up fee is waived for Enterprise+ customers. A discount is offered for annual billing.—
    More Pricing Information
    Features
    BrightGaugeZendesk Explore
    BI Standard Reporting
    Comparison of BI Standard Reporting features of BrightGauge and Zendesk Explore
    Feature
    BrightGauge
    8.1
    14 Ratings
    Zendesk Explore
    9.0
    9 Ratings
    Pixel Perfect reports8.210 Ratings7.15 Ratings
    Customizable dashboards8.814 Ratings10.09 Ratings
    Report Formatting Templates7.113 Ratings9.97 Ratings
    Ad-hoc Reporting
    Comparison of Ad-hoc Reporting features of BrightGauge and Zendesk Explore
    Feature
    BrightGauge
    7.7
    14 Ratings
    Zendesk Explore
    8.3
    9 Ratings
    Drill-down analysis8.414 Ratings9.59 Ratings
    Formatting capabilities8.513 Ratings9.09 Ratings
    Integration with R or other statistical packages4.67 Ratings4.85 Ratings
    Report sharing and collaboration9.213 Ratings10.09 Ratings
    Report Output and Scheduling
    Comparison of Report Output and Scheduling features of BrightGauge and Zendesk Explore
    Feature
    BrightGauge
    7.9
    14 Ratings
    Zendesk Explore
    8.4
    9 Ratings
    Publish to Web9.410 Ratings6.96 Ratings
    Publish to PDF7.414 Ratings9.07 Ratings
    Report Versioning5.07 Ratings9.03 Ratings
    Report Delivery Scheduling9.214 Ratings8.97 Ratings
    Delivery to Remote Servers8.44 Ratings8.04 Ratings
    Data Discovery and Visualization
    Comparison of Data Discovery and Visualization features of BrightGauge and Zendesk Explore
    Feature
    BrightGauge
    5.9
    12 Ratings
    Zendesk Explore
    7.1
    7 Ratings
    Pre-built visualization formats (heatmaps, scatter plots etc.)8.012 Ratings6.66 Ratings
    Location Analytics / Geographic Visualization7.26 Ratings7.16 Ratings
    Predictive Analytics6.06 Ratings5.55 Ratings
    Pattern Recognition and Data Mining2.52 Ratings9.43 Ratings
    Access Control and Security
    Comparison of Access Control and Security features of BrightGauge and Zendesk Explore
    Feature
    BrightGauge
    8.7
    14 Ratings
    Zendesk Explore
    9.1
    9 Ratings
    Multi-User Support (named login)9.614 Ratings9.58 Ratings
    Role-Based Security Model9.213 Ratings9.59 Ratings
    Multiple Access Permission Levels (Create, Read, Delete)8.313 Ratings8.07 Ratings
    Report-Level Access Control8.34 Ratings8.64 Ratings
    Single Sign-On (SSO)8.35 Ratings10.07 Ratings
    Mobile Capabilities
    Comparison of Mobile Capabilities features of BrightGauge and Zendesk Explore
    Feature
    BrightGauge
    6.8
    7 Ratings
    Zendesk Explore
    7.8
    7 Ratings
    Responsive Design for Web Access8.56 Ratings6.15 Ratings
    Mobile Application6.01 Ratings8.32 Ratings
    Dashboard / Report / Visualization Interactivity on Mobile5.86 Ratings9.06 Ratings
    Application Program Interfaces (APIs) / Embedding
    Comparison of Application Program Interfaces (APIs) / Embedding features of BrightGauge and Zendesk Explore
    Feature
    BrightGauge
    7.4
    8 Ratings
    Zendesk Explore
    5.9
    4 Ratings
    REST API8.26 Ratings5.34 Ratings
    Javascript API9.62 Ratings5.93 Ratings
    iFrames10.02 Ratings5.53 Ratings
    Java API6.01 Ratings5.63 Ratings
    Themeable User Interface (UI)3.53 Ratings6.23 Ratings
    Customizable Platform (Open Source)7.03 Ratings7.02 Ratings
    User Ratings
    BrightGaugeZendesk Explore
    Likelihood to Recommend
    9.2
    (14 ratings)
    9.5
    (9 ratings)
    Usability
    8.4
    (7 ratings)
    10.0
    (2 ratings)
    Support Rating
    10.0
    (2 ratings)
    10.0
    (2 ratings)
    Data Sharing and Collaboration
    9.4
    (6 ratings)
    8.2
    (3 ratings)
    Data Sources
    9.0
    (6 ratings)
    7.3
    (3 ratings)