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Cisco Unified Communications Manager (Call Manager) vs. Genesys Cloud CX

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Cisco Unified Communications Manager (Call Manager)

173 Reviews and Ratings

Genesys Cloud CX

757 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Cisco Unified Communications Manager (Call Manager)

    Score8.6 out of 10
    		N/ACall Manager is a unified call control center from Cisco that supports enterprise collaboration functions across the spectrum of IP telephony, video & web conferencing, and messaging. Features include call forwarding, call back, call transfer, ad hoc conferencing, and call park.N/A

    Genesys Cloud CX

    Score7.9 out of 10
    		N/AGenesys Cloud CX (formerly PureCloud, Genesys Cloud) is a contact center application optimized for automatic call distribution, interactive voice response, email, social media, chat, and text/SMS. It is also a VoIP interconnect service provider.

    $75

    per month (billed annually) per user

    Pricing
    Cisco Unified Communications Manager (Call Manager)Genesys Cloud CX
    Editions & Modules
    No answers on this topic
    Genesys Cloud CX 1 - Voice
    $75
    per month (billed annually) per user
    Genesys Cloud CX 2 - Digital
    $95
    per month (billed annually) per user
    Genesys Cloud CX 2 - Digital + Voice
    $115
    per month (billed annually) per user
    Genesys Cloud CX 3 - Digital + WEM
    $135
    per month (billed annually) per user
    Genesys Cloud CX 3 Digital + WEM + Voice
    $155
    per month (billed annually) per user
    Offerings
    Pricing Offerings
    Cisco Unified Communications Manager (Call Manager)Genesys Cloud CX
    Free Trial
    NoYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsMust contact sales team for pricingPricing plans can also be billed hourly.
    More Pricing Information
    Community Pulse
    Cisco Unified Communications Manager (Call Manager)Genesys Cloud CX
    Considered Both Products
    Cisco
    Verified User
    Chose Cisco Unified Communications Manager (Call Manager)
    As per the comments earlier, Cisco's focus has finally moved to Cloud and Cisco Unified Communications Manager (Call Manager) primarily stays as it solves specific business problems that Cloud-based platforms are trying to solve, slowly but surely. Cisco Unified Communications …
    Incentivized
    Verified User
    Chose Cisco Unified Communications Manager (Call Manager)
    We have been a Cisco based shop and have looked at other cloud voice options such as MS Teams pbx, and others, but ultimately, the features, endpoints, and reliability of Cisco has been the common factor in staying with them as our voice provider. Their integrations, room …
    Incentivized
    Verified User
    Chose Cisco Unified Communications Manager (Call Manager)
    CUCM is actually our old system that we're currently transitioning away from. While CUCM certainly has more features than the Microsoft Teams phone system, and it's far more customizable, what we really needed currently was a cloud system that allowed more options for remote …
    Incentivized
    Verified User
    Chose Cisco Unified Communications Manager (Call Manager)
    Cisco CUCM hands-down beats Genesys for phone provisioning just because of the supported devices. Cisco handsets are leaps and bounds more consistent to provision and easier to troubleshoot than any phone model currently offered by Genesys directly.

    The configuration of phones …
    Incentivized
    Genesys
    Verified User
    Chose Genesys Cloud CX
    Earlier we had been using the services from local PSTN and we would encounter frequent loss of service or connectivity issue and we had varied dependency on environmental factors & other. But now after opting for Genesys Cloud services the availability of the application or …
    Incentivized
    Sathya Prakash Paramasivam
    Specialist/Engineer Service Operations Sita Global Services - Global Operations in Information Technology at Societe Internationale De Telecommunications Aeronautiques (Airlines/Aviation, 1001-5000 employees)
    Chose Genesys Cloud CX
    An on-premise solution requires a lot of maintenance to upgrade hardware, software, and patch all kinds of security vulnerabilities. Genesys Cloud supports REST API. This makes integration with other systems be much easier.
    Incentivized
    Verified User
    Chose Genesys Cloud CX
    1. An on-premise solution requires a lot of maintenance to upgrade hardware, software, and patch all kinds of security vulnerabilities. It's a bit hard to focus on implementing business logic.
    2. Genesys cloud supports REST API. This makes integration with other systems be much …
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    Cisco Unified Communications Manager (Call Manager)Genesys Cloud CX
    Cloud PBX
    Comparison of Cloud PBX features of Cisco Unified Communications Manager (Call Manager) and Genesys Cloud CX
    Feature
    Cisco Unified Communications Manager (Call Manager)
    7.3
    42 Ratings
    Genesys Cloud CX
    -
    Ratings
    Hosted PBX9.021 Ratings00 Ratings
    Multi-level Interactive Voice Response (IVR)5.130 Ratings00 Ratings
    User templates7.040 Ratings00 Ratings
    Call reports6.939 Ratings00 Ratings
    Directory of employee names8.640 Ratings00 Ratings
    Call Management
    Comparison of Call Management features of Cisco Unified Communications Manager (Call Manager) and Genesys Cloud CX
    Feature
    Cisco Unified Communications Manager (Call Manager)
    8.2
    45 Ratings
    Genesys Cloud CX
    -
    Ratings
    Answering rules9.043 Ratings00 Ratings
    Call recording7.027 Ratings00 Ratings
    Call park9.039 Ratings00 Ratings
    Call screening8.036 Ratings00 Ratings
    Message alerts8.139 Ratings00 Ratings
    VoIP system collaboration
    Comparison of VoIP system collaboration features of Cisco Unified Communications Manager (Call Manager) and Genesys Cloud CX
    Feature
    Cisco Unified Communications Manager (Call Manager)
    8.3
    41 Ratings
    Genesys Cloud CX
    -
    Ratings
    Video conferencing8.631 Ratings00 Ratings
    Audio conferencing8.641 Ratings00 Ratings
    Video screen sharing7.016 Ratings00 Ratings
    Instant messaging9.019 Ratings00 Ratings
    Mobile apps
    Comparison of Mobile apps features of Cisco Unified Communications Manager (Call Manager) and Genesys Cloud CX
    Feature
    Cisco Unified Communications Manager (Call Manager)
    8.0
    25 Ratings
    Genesys Cloud CX
    -
    Ratings
    Mobile app for iOS8.025 Ratings00 Ratings
    Mobile app for Android8.023 Ratings00 Ratings
    Contact Center Software
    Comparison of Contact Center Software features of Cisco Unified Communications Manager (Call Manager) and Genesys Cloud CX
    Feature
    Cisco Unified Communications Manager (Call Manager)
    -
    Ratings
    Genesys Cloud CX
    8.7
    412 Ratings
    Agent dashboard00 Ratings8.6394 Ratings
    Validate callers00 Ratings8.9346 Ratings
    Outbound response00 Ratings9.0308 Ratings
    Call forwarding00 Ratings8.6334 Ratings
    Click-to-call (CTC)00 Ratings8.8269 Ratings
    Warm transfer00 Ratings9.2381 Ratings
    Predictive dialing00 Ratings8.8226 Ratings
    Interactive voice response00 Ratings9.0327 Ratings
    REST APIs00 Ratings7.8275 Ratings
    Call scripts00 Ratings8.0305 Ratings
    Call tracking00 Ratings8.8371 Ratings
    Multichannel integration00 Ratings8.4300 Ratings
    CRM software integration00 Ratings8.5290 Ratings
    Workforce Optimization (WFO)
    Comparison of Workforce Optimization (WFO) features of Cisco Unified Communications Manager (Call Manager) and Genesys Cloud CX
    Feature
    Cisco Unified Communications Manager (Call Manager)
    -
    Ratings
    Genesys Cloud CX
    8.7
    391 Ratings
    Inbound call routing00 Ratings8.5366 Ratings
    Omnichannel inbound routing00 Ratings8.9283 Ratings
    Recording00 Ratings9.2371 Ratings
    Quality management00 Ratings8.9340 Ratings
    Call analytics00 Ratings8.9350 Ratings
    Historical reporting00 Ratings8.2365 Ratings
    Live reporting00 Ratings8.7360 Ratings
    Customer surveys00 Ratings7.7221 Ratings
    Customer interaction analytics00 Ratings9.0265 Ratings
    User Ratings
    Cisco Unified Communications Manager (Call Manager)Genesys Cloud CX
    Likelihood to Recommend
    8.5
    (46 ratings)
    8.6
    (434 ratings)
    Likelihood to Renew
    10.0
    (2 ratings)
    9.0
    (38 ratings)
    Usability
    8.9
    (6 ratings)
    8.6
    (69 ratings)
    Availability
    -
    (0 ratings)
    8.2
    (6 ratings)
    Performance
    -
    (0 ratings)
    8.1
    (6 ratings)
    Support Rating
    8.0
    (14 ratings)
    6.2
    (100 ratings)
    In-Person Training
    -
    (0 ratings)
    8.7
    (5 ratings)
    Online Training
    -
    (0 ratings)
    8.4
    (11 ratings)
    Implementation Rating
    10.0
    (1 ratings)
    7.0
    (20 ratings)
    Configurability
    -
    (0 ratings)
    9.1
    (6 ratings)
    Contract Terms and Pricing Model
    -
    (0 ratings)
    7.9
    (15 ratings)
    Ease of integration
    -
    (0 ratings)
    8.9
    (8 ratings)
    Product Scalability
    -
    (0 ratings)
    9.1
    (7 ratings)
    Professional Services
    -
    (0 ratings)
    7.6
    (12 ratings)
    Vendor post-sale
    -
    (0 ratings)
    7.3
    (9 ratings)
    Vendor pre-sale
    -
    (0 ratings)
    7.8
    (9 ratings)