Cisco Webex Experience Management (discontinued) vs. Freshsuccess
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Cisco Webex Experience Management (discontinued) | Score8.6 out of 10 | Mid-Size Companies (51-1,000 employees) | Cisco Webex Experience Management (CloudCherry, before being acquired by Cisco) was a real-time, omni-channel Customer Experience Analytics and Sentiment Mapping product that helps customer-facing brands track, measure and improve customer delight. The product has been discontinued and is no longer available. | N/A |
 Freshsuccess | Score7.3 out of 10 | N/A | Freshsuccess (based on technology acquired by Natero by Freshworks in May 2019) is designed to help Customer Success Managers prevent churn, increase account expansion, and manage more customers with less effort. The vendor says features include: Customer 360 - See customer emails, chats, meetings, support tickets, billing history, and product usage, in one place. Predictive Alerts - Predict which customers are likely to churn, convert, or expand their… | $79 per month |
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| Editions & Modules | No answers on this topic |
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
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| Customer Data Extraction / Integration |
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| Cisco Webex Experience Management (discontinued) | Freshsuccess | |
|---|---|---|
| Likelihood to Recommend | 9.0 | 6.3 |
| Likelihood to Renew | 9.0 | - |
| Usability | 8.2 | - |
| Support Rating | 8.2 | - |