TrustRadius: an HG Insights company

Cisco Webex Experience Management (discontinued) vs. Genesys Multicloud CX (discontinued)

Save this comparison

Save this comparison

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Cisco Webex Experience Management (discontinued)

    Score8.6 out of 10
    Mid-Size Companies (51-1,000 employees)
    Cisco Webex Experience Management (CloudCherry, before being acquired by Cisco) was a real-time, omni-channel Customer Experience Analytics and Sentiment Mapping product that helps customer-facing brands track, measure and improve customer delight. The product has been discontinued and is no longer available.N/A

    Genesys Multicloud CX (discontinued)

    Score8 out of 10
    N/AGenesys Multicloud CX (formerly Genesys Engage, or PureEngage) is the Genesys customer engagement platform for enterprises. It is designed to be flexible for enterprises, who often have multiple and multi-national locations (including outsourcing) and large peak volumes and populations.N/A
    Pricing
    Cisco Webex Experience Management (discontinued)Genesys Multicloud CX (discontinued)
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    Cisco Webex Experience Management (discontinued)Genesys Multicloud CX (discontinued)
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details
    More Pricing Information
    Community Pulse
    Cisco Webex Experience Management (discontinued)Genesys Multicloud CX (discontinued)
    Considered Both Products
    Discontinued Products
    No answer on this topic
    Discontinued Products
    Chose Genesys Multicloud CX (discontinued)
    The above mentioned technologies also provide the same solutions as Genesys Engage does. However, Genesys Engage leads this market as this solution package contains all the functionalities provided by different software mentioned above as distinct functionality is provided by …
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    Cisco Webex Experience Management (discontinued)Genesys Multicloud CX (discontinued)
    Contact Center Software
    Comparison of Contact Center Software features of Cisco Webex Experience Management (discontinued) and Genesys Multicloud CX (discontinued)
    Feature
    Cisco Webex Experience Management (discontinued)
    -
    Ratings
    Genesys Multicloud CX (discontinued)
    9.2
    118 Ratings
    Agent dashboard00 Ratings10.0109 Ratings
    Validate callers00 Ratings10.096 Ratings
    Outbound response00 Ratings9.099 Ratings
    Call forwarding00 Ratings8.089 Ratings
    Click-to-call (CTC)00 Ratings9.083 Ratings
    Warm transfer00 Ratings10.0105 Ratings
    Predictive dialing00 Ratings9.281 Ratings
    Interactive voice response00 Ratings10.0106 Ratings
    REST APIs00 Ratings10.099 Ratings
    Call scripts00 Ratings9.075 Ratings
    Call tracking00 Ratings10.0103 Ratings
    Multichannel integration00 Ratings9.9105 Ratings
    CRM software integration00 Ratings5.199 Ratings
    Workforce Optimization (WFO)
    Comparison of Workforce Optimization (WFO) features of Cisco Webex Experience Management (discontinued) and Genesys Multicloud CX (discontinued)
    Feature
    Cisco Webex Experience Management (discontinued)
    -
    Ratings
    Genesys Multicloud CX (discontinued)
    8.5
    107 Ratings
    Inbound call routing00 Ratings9.0100 Ratings
    Omnichannel inbound routing00 Ratings10.092 Ratings
    Recording00 Ratings8.980 Ratings
    Quality management00 Ratings8.080 Ratings
    Call analytics00 Ratings8.088 Ratings
    Historical reporting00 Ratings10.0103 Ratings
    Live reporting00 Ratings9.0100 Ratings
    Customer surveys00 Ratings6.864 Ratings
    Customer interaction analytics00 Ratings7.073 Ratings
    User Ratings
    Cisco Webex Experience Management (discontinued)Genesys Multicloud CX (discontinued)
    Likelihood to Recommend
    9.0
    (13 ratings)
    8.0
    (147 ratings)
    Likelihood to Renew
    9.0
    (1 ratings)
    7.9
    (26 ratings)
    Usability
    8.2
    (1 ratings)
    6.9
    (18 ratings)
    Availability
    -
    (0 ratings)
    8.0
    (4 ratings)
    Performance
    -
    (0 ratings)
    7.1
    (4 ratings)
    Support Rating
    8.2
    (1 ratings)
    8.6
    (21 ratings)
    In-Person Training
    -
    (0 ratings)
    8.1
    (3 ratings)
    Online Training
    -
    (0 ratings)
    7.3
    (2 ratings)
    Implementation Rating
    -
    (0 ratings)
    3.8
    (11 ratings)
    Configurability
    -
    (0 ratings)
    6.5
    (3 ratings)
    Ease of integration
    -
    (0 ratings)
    1.4
    (4 ratings)
    Product Scalability
    -
    (0 ratings)
    7.3
    (4 ratings)
    Vendor post-sale
    -
    (0 ratings)
    7.3
    (2 ratings)
    Vendor pre-sale
    -
    (0 ratings)
    7.3
    (2 ratings)