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Cisco Webex Support (discontinued) vs. HappyFox Help Desk

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Cisco Webex Support (discontinued)

65 Reviews and Ratings

HappyFox Help Desk

14 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Cisco Webex Support

    Score8.8 out of 10
    		N/ACisco Webex Support was a remote access and support tool that has been discontinued and is no longer available.N/A

    HappyFox Help Desk

    Score8.3 out of 10
    		N/AHappyFox is a web-based customer support ticketing system hosted in the cloud. It helps track and manage all customer support requests across multiple channels like email, chats, social media and phone in a centralized ticket support system.

    $29

    per month per user

    Pricing
    Cisco Webex SupportHappyFox Help Desk
    Editions & Modules
    No answers on this topic
    Basic
    $29
    per month per agent
    Team
    $69
    per month per agent
    Enterprise Plus
    $89
    per user/per month
    Pro
    $119
    per month per agent
    Growth - Unlimited Agents
    $23988
    per year 20,000 Tickets / year
    Scale- Unlimited Agents
    $47988
    per year 150,000 Tickets / year
    Scale Plus - Unlimited Agents
    $71988
    per year 1,000,000 Tickets / year
    Enterprise Pro
    Contact Sales
    Offerings
    Pricing Offerings
    Cisco Webex SupportHappyFox Help Desk
    Free Trial
    NoYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details—Discounts are offered for annual and biannuall billing on per agent plans.
    More Pricing Information
    Features
    Cisco Webex SupportHappyFox Help Desk
    Remote Administration
    Comparison of Remote Administration features of Cisco Webex Support (discontinued) and HappyFox Help Desk
    Feature
    Cisco Webex Support (discontinued)
    6.8
    9 Ratings
    HappyFox Help Desk
    -
    Ratings
    Screen sharing8.99 Ratings00 Ratings
    File transfer8.99 Ratings00 Ratings
    Instant message7.17 Ratings00 Ratings
    Secure remote access with Smart Card authentication9.05 Ratings00 Ratings
    Access to sleeping/powered-off computers6.05 Ratings00 Ratings
    Over-the-Internet remote session8.99 Ratings00 Ratings
    Initiate remote control from mobile1.36 Ratings00 Ratings
    Remote management of servers & workstations2.05 Ratings00 Ratings
    Remote Active Directory® management7.95 Ratings00 Ratings
    Centralized management dashboard8.87 Ratings00 Ratings
    Session record8.67 Ratings00 Ratings
    Annotations7.07 Ratings00 Ratings
    Monitoring and Alerts8.95 Ratings00 Ratings
    Multi-platform remote control1.57 Ratings00 Ratings
    Incident and problem management
    Comparison of Incident and problem management features of Cisco Webex Support (discontinued) and HappyFox Help Desk
    Feature
    Cisco Webex Support (discontinued)
    -
    Ratings
    HappyFox Help Desk
    9.6
    5 Ratings
    Organize and prioritize service tickets00 Ratings10.05 Ratings
    Expert directory00 Ratings9.03 Ratings
    Subscription-based notifications00 Ratings10.04 Ratings
    ITSM collaboration and documentation00 Ratings9.14 Ratings
    Ticket creation and submission00 Ratings10.05 Ratings
    Ticket response00 Ratings9.55 Ratings
    Self Help Community
    Comparison of Self Help Community features of Cisco Webex Support (discontinued) and HappyFox Help Desk
    Feature
    Cisco Webex Support (discontinued)
    -
    Ratings
    HappyFox Help Desk
    9.1
    5 Ratings
    External knowledge base00 Ratings9.24 Ratings
    Internal knowledge base00 Ratings9.04 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of Cisco Webex Support (discontinued) and HappyFox Help Desk
    Feature
    Cisco Webex Support (discontinued)
    -
    Ratings
    HappyFox Help Desk
    9.1
    3 Ratings
    Customer portal00 Ratings9.43 Ratings
    IVR00 Ratings8.42 Ratings
    Social integration00 Ratings9.43 Ratings
    Email support00 Ratings9.03 Ratings
    Help Desk CRM integration00 Ratings9.43 Ratings
    User Ratings
    Cisco Webex SupportHappyFox Help Desk
    Likelihood to Recommend
    9.7
    (11 ratings)
    9.4
    (6 ratings)
    Likelihood to Renew
    9.1
    (3 ratings)
    10.0
    (1 ratings)
    Usability
    7.0
    (1 ratings)
    -
    (0 ratings)
    Support Rating
    1.0
    (3 ratings)
    -
    (0 ratings)