Clarabridge (discontinued) vs. Gainsight CS
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Clarabridge (discontinued) | Score10 out of 10 | N/A | Clarabridge was a solution that helped users understand how customers and employees feel about a company without having to ask. It was acquired by Qualtrics, and its capabilities are now part of the Qualtrics product suite's capabilities. | N/A |
 Gainsight CS | Score8.9 out of 10 | Mid-Size Companies (51-1,000 employees) | Gainsight Customer Success (CS) is presented as a growth engine for modern post-sale teams. Built for CROs, CS leaders, and operations pros, it provides visibility into customer health, expansion potential, and revenue risk. With automation, AI, and health scoring, Gainsight helps scale outcomes without scaling headcount. With its playbooks and success plans to CSQL tracking and journey orchestration, Gainsight CS helps teams to take the right action at the right time, every time. Access to… | $2,500 Per Company Per Month |
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| Editions & Modules | No answers on this topic |
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| Entry-level Setup Fee | No setup fee | Required | ||||||||||||||
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| Clarabridge (discontinued) | Gainsight CS | |
|---|---|---|
| Likelihood to Recommend | 5.0 | 8.7 |
| Likelihood to Renew | 8.2 | 6.8 |
| Usability | - | 8.5 |
| Availability | - | 8.2 |
| Performance | - | 6.4 |
| Support Rating | - | 8.8 |
| Online Training | - | 5.5 |
| Implementation Rating | - | 6.3 |
| Configurability | - | 6.4 |
| Product Scalability | - | 7.3 |
| Vendor post-sale | - | 6.4 |