Clarabridge (discontinued) vs. Satmetrix (discontinued)

Clarabridge (discontinued)

Satmetrix (discontinued)

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Clarabridge (discontinued)	Score 10.0 out of 10	N/A	Clarabridge was a solution that helped users understand how customers and employees feel about a company without having to ask. It was acquired by Qualtrics, and its capabilities are now part of the Qualtrics product suite's capabilities.	N/A
Satmetrix (discontinued)	Score 8.0 out of 10	N/A	Satmetrix was survey-based customer experience management software. It contained summary and individual customer data for tracking the customer lifecycle. Satmetrix was acquired by NICE Systems in July 2017, and is no longer available.	N/A

Pricing

Clarabridge (discontinued)

Satmetrix (discontinued)

Editions & Modules

No answers on this topic

Offerings

Pricing Offerings
Clarabridge (discontinued)	Satmetrix (discontinued)
Free Trial
No	No
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	No

Entry-level Setup Fee

No setup fee

Additional Details

—

More Pricing Information

Community Pulse
	Clarabridge (discontinued)	Satmetrix (discontinued)
Considered Both Products	Clarabridge (discontinued) Verified User Anonymous Chose Clarabridge (discontinued) We moved to Zendesk as it allowed us to have everything we needed. We didn't face FB Jail, we were able to respond to IG, FB & Twitter DMs at all times. The analytics were a bit better and we were able to do NPS and CSAT attached through our Zendesk platform Incentivized Helpful? Brandon Johnson Human Resources Information System Analyst II Chose Clarabridge (discontinued) Clarabridge is far superior and the two truly can not be compared or spoken of in the same category. I would be open to the discussion of the many differences. Incentivized Helpful? Gino Abbate III, MBA Digital Marketing Analyst Chose Clarabridge (discontinued) Clarabridge's support team is better than anyone else in the industry. Incentivized Helpful?	Satmetrix (discontinued) Simon Whight Senior Salesforce CRM Analyst Chose Satmetrix (discontinued) GetFeedback was implemented before Satmetrix. It was a cheap and cheerful product, even at the top tier of its license cost, tying it into Salesforce was incredibly easy. Just getting from survey to results in Salesforce was a pleasure. I really miss this world! Incentivized Helpful? Verified User Anonymous Chose Satmetrix (discontinued) Medallia - Satmetrix does not compare. Where Satmetrix succeeded in elevating our multiple regional disjointed VOC into a single globally consistent program, Medallia further elevated it by facilitating a cultural change. Medallia's expertise and its platform's simplicity … Incentivized Helpful? Verified User Anonymous Chose Satmetrix (discontinued) I haven't evaluated any other products. Our executive team selected NPS as the preferred measurement of customer sentiment and Satmetrix is the only certification company I am aware of. Helpful? Don Velazquez IDS/T3 IPTV & T4 Tech/Prism Lead Chose Satmetrix (discontinued) I have not used any other. Helpful? Geoff Gardner, MSPM, MBCS, CITP Global PMO Lead, Red Hat Services/Consulting Chose Satmetrix (discontinued) Our previous survey tools were SurveyMonkey and in-house applications. Satmetrix is significantly more powerful than anything we have used previously. Helpful?

Features

Clarabridge (discontinued)

Satmetrix (discontinued)

Survey Format & Appearance

Comparison of Survey Format & Appearance features of Product A and Product B
	Clarabridge (discontinued) - Ratings	Satmetrix (discontinued) 8.0 Ratings 0% above category average
Survey templates	00 Ratings	8.00 Ratings
Themes	00 Ratings	8.00 Ratings
Custom logo/branding	00 Ratings	8.00 Ratings

Survey Content

Comparison of Survey Content features of Product A and Product B
	Clarabridge (discontinued) - Ratings	Satmetrix (discontinued) 8.0 Ratings 6% below category average
Changes to live survey	00 Ratings	8.00 Ratings
Question design help	00 Ratings	8.00 Ratings
Multiple question types	00 Ratings	8.00 Ratings

Survey Logic

Comparison of Survey Logic features of Product A and Product B
	Clarabridge (discontinued) - Ratings	Satmetrix (discontinued) 8.0 Ratings 3% below category average
Survey logic flexibility	00 Ratings	8.00 Ratings

Survey Reporting & Analytics

Comparison of Survey Reporting & Analytics features of Product A and Product B
	Clarabridge (discontinued) - Ratings	Satmetrix (discontinued) 8.0 Ratings 2% below category average
Response tracking	00 Ratings	8.00 Ratings
Data export	00 Ratings	8.00 Ratings
Standard reports	00 Ratings	8.00 Ratings
Custom reports	00 Ratings	8.00 Ratings
Analytics	00 Ratings	8.00 Ratings

Survey Administration & Security

Comparison of Survey Administration & Security features of Product A and Product B
	Clarabridge (discontinued) - Ratings	Satmetrix (discontinued) 8.0 Ratings 8% below category average
Access controls	00 Ratings	8.00 Ratings
Compliance	00 Ratings	8.00 Ratings

Best Alternatives
	Clarabridge (discontinued)	Satmetrix (discontinued)
Small Businesses	Sogolytics Score 9.0 out of 10	Square 9 Softworks Score 9.1 out of 10
Medium-sized Companies	CustomerSuccessBox Score 9.5 out of 10	Qualaroo Score 6.1 out of 10
Enterprises	Verint Voice of the Customer Score 10.0 out of 10	Verint Voice of the Customer Score 10.0 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	Clarabridge (discontinued)	Satmetrix (discontinued)
Likelihood to Recommend	5.0 (0 ratings)	4.0 (0 ratings)
Likelihood to Renew	8.2 (0 ratings)	5.1 (0 ratings)

User Testimonials
	Clarabridge (discontinued)	Satmetrix (discontinued)
Likelihood to Recommend	Call centers with heavy volumes can really benefit from Clarabridge. Incentivized Gino Abbate III, MBA Digital Marketing Analyst Read full review	Satmetrix is best suited if you don't currently use Salesforce. A lot of its main selling points are negated by the virtue of having Salesforce. Case management is in Salesforce, reporting is in Salesforce, the structure that NPX imposes is actually clunky and unwieldy, and is much more streamlined on competing platforms such as GetFeedback and SurveyMonkey. The only thing that leaves is the consultative service on being best practice and I don't really get to see any of that. Incentivized Simon Whight Senior Salesforce CRM Analyst Read full review
Pros	Categorization: It is able to take the data and truly put into different categories based on what you create/ choose in the admin panel. Sentiment analysis: It creates a sentiment (which you can edit) for every single word in the survey. Customer Service: they are very quick and on point with requests and communicating new releases as well as training/ assistance. Incentivized Brandon Johnson Human Resources Information System Analyst II Read full review	The user community Satmetrix has developed is great. More so, they seem to have identified this as an area for on-going investment. The course materials provided by Satmetrix for certification were thorough. Verified User Anonymous Read full review
Cons	User interface could be more intuitive. Incentivized Gino Abbate III, MBA Digital Marketing Analyst Read full review	Java compatibility, needs to work with newer versions. Prompts to use an older Java version in a browser can be annoying while creating reports and have to close them, then reopen with the right version. Don Velazquez IDS/T3 IPTV & T4 Tech/Prism Lead Read full review
Likelihood to Renew	Extensive featureset, great customer service. Jean-Marie Hoffelinck Advisor Online Communication Read full review	Costs would play a big role in a potential renewal. Additionally, with the experience gained from the original project and education, I would feel comfortable running a program with a less costly vendor. Incentivized Rob Ellison VP of Customer Loyalty Read full review
Alternatives Considered	Clarabridge is far superior and the two truly can not be compared or spoken of in the same category. I would be open to the discussion of the many differences Incentivized Brandon Johnson Human Resources Information System Analyst II Read full review	Our previous survey tools were SurveyMonkey and in-house applications. Satmetrix is significantly more powerful than anything we have used previously. Geoff Gardner, MSPM, MBCS, CITP Global PMO Lead, Red Hat Services/Consulting Read full review
Return on Investment	SLA Fractures quite a bit especially when we were in FB Jail KPI not being met because of lack of publishing and responses Customer Service suffered from not having a way to DM everyone Incentivized Verified User Anonymous Read full review	Satmetrix is teaching us what our clients like and don't like about our software. Satmetrix allows users to close the loop with customers. Incentivized Lawrence Kravitz Training Manager Read full review
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