| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 CloudTalk | Score7.2 out of 10 | N/A | CloudTalk is cloud-based call center software for sales and support teams of all sizes, looking to improve customer experiences through more personalized, data-driven customer interactions. The vendor aims to help teams communicate clearly and efficiently. With CloudTalk users can get local, mobile or toll-free numbers from more than 140+ countries across the world. The vendor says they offer integration with important tools (such a CRM, Helpdesk, or… | $27 per month per user |
 Freshdesk Contact Center | Score6.9 out of 10 | N/A | Freshdesk Contact Center ( Formerly Freshcaller) is a call center software for startups and small teams. Fresh Contact Center aims to enable businesses / teams set-up and run a call center without spending a lot of time and money. It is suited for phone teams of size 1- 30. Users can create custom greeting texts based on specific call scenarios. The nested Interactive Voice Response (IVR) system allows the user to provide a detailed set of options to callers. The call queues… | $0 per agent/per month |
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| Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
| Additional Details | A discount is offered for annual billing. | — | ||||||||||||||
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| CloudTalk | Freshdesk Contact Center | |
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| Considered Both Products | | No answer on this topic |
| Key User Insights | ||
| Would buy again | ||
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| Delivers good value for the price | ||
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| Happy with the feature set | ||
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| Lived up to sales and marketing promises | ||
No answers on this topic | No answers on this topic | |
| Implementation went as expected | ||
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| CloudTalk | Freshdesk Contact Center | |
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| Likelihood to Recommend | 10.0 | 8.8 |
| Likelihood to Renew | 8.2 | - |
| Usability | 7.7 | 8.0 |
| Support Rating | 3.6 | 8.1 |
| Implementation Rating | 8.2 | - |