iTop vs. Microsoft System Center Service Manager

iTop

Microsoft System Center Service Manager

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
iTop	Score 9.7 out of 10	N/A	Combodo is an editor of ITSM open source solutions headquartered in France. In addition to advising and assisting companies in ITIL to improve their services and better control their information system, they offer iTop, their flagship open source ITSM software solution.	$0 per year
Microsoft System Center Service Manager	Score 8.6 out of 10	N/A	Microsoft System Center Service Manager is an integrated platform that is designed for automating and adapting IT Service Management best practices to an organization’s requirements. The platform includes built-in processes for incident and problem resolution, change control and asset lifecycle management.	N/A

Pricing

iTop

Microsoft System Center Service Manager

Editions & Modules

No answers on this topic

Offerings

Pricing Offerings
iTop	Microsoft System Center Service Manager
Free Trial
No	No
Free/Freemium Version
Yes	No
Premium Consulting/Integration Services
Yes	No

Entry-level Setup Fee

Optional

No setup fee

Additional Details

—

More Pricing Information

Community Pulse
	iTop	Microsoft System Center Service Manager

Features

iTop

Microsoft System Center Service Manager

Incident and problem management

Comparison of Incident and problem management features of Product A and Product B
	iTop 9.7 3 Ratings 18% above category average	Microsoft System Center Service Manager 7.8 7 Ratings 4% below category average
Organize and prioritize service tickets	9.73 Ratings	8.04 Ratings
Expert directory	9.73 Ratings	7.03 Ratings
Service restoration	9.73 Ratings	7.04 Ratings
Self-service tools	9.73 Ratings	8.75 Ratings
Subscription-based notifications	9.73 Ratings	7.04 Ratings
ITSM collaboration and documentation	9.73 Ratings	9.76 Ratings
ITSM reports and dashboards	9.73 Ratings	7.16 Ratings

ITSM asset management

Comparison of ITSM asset management features of Product A and Product B
	iTop 9.3 3 Ratings 12% above category average	Microsoft System Center Service Manager 8.2 7 Ratings 0% below category average
Configuration mangement	9.43 Ratings	9.86 Ratings
Asset management dashboard	9.13 Ratings	8.77 Ratings
Policy and contract enforcement	9.43 Ratings	6.05 Ratings

Change management

Comparison of Change management features of Product A and Product B
	iTop 10.0 3 Ratings 18% above category average	Microsoft System Center Service Manager 6.7 6 Ratings 22% below category average
Change requests repository	10.03 Ratings	6.16 Ratings
Change calendar	10.03 Ratings	6.05 Ratings
Service-level management	10.03 Ratings	8.05 Ratings

Best Alternatives
	iTop	Microsoft System Center Service Manager
Small Businesses	Agiloft Service Desk (discontinued) Score 9.0 out of 10	Agiloft Service Desk (discontinued) Score 9.0 out of 10
Medium-sized Companies	Agiloft Service Desk (discontinued) Score 9.0 out of 10	Agiloft Service Desk (discontinued) Score 9.0 out of 10
Enterprises	ManageEngine ServiceDesk Plus Score 9.2 out of 10	ManageEngine ServiceDesk Plus Score 9.2 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	iTop	Microsoft System Center Service Manager
Likelihood to Recommend	9.7 (3 ratings)	8.8 (7 ratings)
Support Rating	- (0 ratings)	8.9 (2 ratings)

User Testimonials
	iTop	Microsoft System Center Service Manager
Likelihood to Recommend	Combodo It is always at the heart of operational activities for the service center strives to establish a single repository shared by all teams that allow you to define offerings that can fit each customer. Has satellites that have the capacity to synchronize central control with [the] remote customer to provide them with solutions linked with your operations. Incentivized Malik Nate Staff Accountant Read full review	Microsoft I think any organization that runs windows on their computers that is size over 50 workstations and looking for a complete package to manage their windows machines must have Microsoft System Center Service Manager, especially if they have Windows servers and VMs. The capability of managing multiple devices at ones can save a lot of time for the IT jobs. Incentivized Mostafa Dakam IT Administrator Read full review
Pros	Combodo Open source Issue Tracking Integrations Incentivized Verified User Anonymous Read full review	Microsoft This tool is used to track support requests among our IT staff. We use this tool to automate some more routine tasks. Incentivized Verified User Anonymous Read full review
Cons	Combodo CSV import tools for any data. Data synchronization. Graphical impact analysis. Incentivized Malik Nate Staff Accountant Read full review	Microsoft Kind of clunky. Takes a lot a lot a lot of configuration. There is a lot of jargon to learn to be able to use it to its full ability. Incentivized Matthew Smith System Administrator Read full review
Support Rating	Combodo No answers on this topic	Microsoft The customer support service is excellent. They help from start/deployment through to any time later on. They responded quickly and resolved our issues professionally and in no time. Incentivized Mostafa Dakam IT Administrator Read full review
Alternatives Considered	Combodo You can not beat [Combodo iTop] community edition in terms of features. It is a great piece of software that has its place for any company that needs to get a helpdesk up and a budget is a big concern. Incentivized Verified User Anonymous Read full review	Microsoft We selected MCSM because it is a solid product that we could use very quickly, compared to other tools there is a lot more effort for integration into the infrastructure, costing time and money. We implemented the tool very quickly and since it integrates with other Microsoft products, it was very easy to get up and running. Incentivized Verified User Anonymous Read full review
Return on Investment	Combodo Has tickets that report requests and bugs . Has documentation that covers official extensions. Customizable CMDB. Guidelines. Incentivized Malik Nate Staff Accountant Read full review	Microsoft Save a world of time when imaging Save a world of time with patch management Provides decent reports to get a snapshot quickly Incentivized Verified User Anonymous Read full review
ScreenShots	iTop Screenshots