iTop vs. OpenText Universal Discovery and Universal CMDB

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
iTop
Score 9.7 out of 10
N/A
Combodo is an editor of ITSM open source solutions headquartered in France. In addition to advising and assisting companies in ITIL to improve their services and better control their information system, they offer iTop, their flagship open source ITSM software solution.N/A
OpenText Universal Discovery and Universal CMDB
Score 9.3 out of 10
N/A
Formerly from Micro Focus, OpenText™ Universal Discovery and Universal CMDB discovers, maps, and manages IT configurations and can be deployed on-premises or via SaaS. It is used to increase IT visibility and reduce IT service disruptions with robust discovery, service dependency mapping, and proactive impact analysis.N/A
Pricing
iTopOpenText Universal Discovery and Universal CMDB
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
iTopOpenText Universal Discovery and Universal CMDB
Free Trial
NoNo
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeOptionalNo setup fee
Additional Details
More Pricing Information
Community Pulse
iTopOpenText Universal Discovery and Universal CMDB
Features
iTopOpenText Universal Discovery and Universal CMDB
Incident and problem management
Comparison of Incident and problem management features of Product A and Product B
iTop
9.7
Ratings
18% above category average
OpenText Universal Discovery and Universal CMDB
-
Ratings
Organize and prioritize service tickets9.70 Ratings00 Ratings
Expert directory9.70 Ratings00 Ratings
Service restoration9.70 Ratings00 Ratings
Self-service tools9.70 Ratings00 Ratings
Subscription-based notifications9.70 Ratings00 Ratings
ITSM collaboration and documentation9.70 Ratings00 Ratings
ITSM reports and dashboards9.70 Ratings00 Ratings
ITSM asset management
Comparison of ITSM asset management features of Product A and Product B
iTop
9.3
Ratings
12% above category average
OpenText Universal Discovery and Universal CMDB
-
Ratings
Configuration mangement9.40 Ratings00 Ratings
Asset management dashboard9.10 Ratings00 Ratings
Policy and contract enforcement9.40 Ratings00 Ratings
Change management
Comparison of Change management features of Product A and Product B
iTop
10.0
Ratings
18% above category average
OpenText Universal Discovery and Universal CMDB
-
Ratings
Change requests repository10.00 Ratings00 Ratings
Change calendar10.00 Ratings00 Ratings
Service-level management10.00 Ratings00 Ratings
User Ratings
iTopOpenText Universal Discovery and Universal CMDB
Likelihood to Recommend
9.7
(0 ratings)
8.0
(0 ratings)
Likelihood to Renew
-
(0 ratings)
5.0
(0 ratings)
Usability
-
(0 ratings)
7.0
(0 ratings)
Support Rating
-
(0 ratings)
7.0
(0 ratings)
Implementation Rating
-
(0 ratings)
6.0
(0 ratings)
User Testimonials
iTopOpenText Universal Discovery and Universal CMDB
Likelihood to Recommend
I think that it is very well suited for smaller companies who want a help desk stack with a monitoring integration like Zabbix for a completely open-source stack. I do not think that it is particularly well suited for large organizations where more robust helpdesks are available. ServiceNow may be a better option for a larger organization.
Read full review
Great for its responsiveness to customer service. Excellent with data replication. Impressive with workflow management. Great with the discovery of new network points.
Read full review
Pros
  • Open source
  • Issue Tracking
  • Integrations
Read full review
  • Management and organization of Configuration Items
  • Ensures a single and uniform source of database to avoid any ambiguity between departments.
  • Proper delivery of services
Read full review
Cons
  • CSV import tools for any data.
  • Data synchronization.
  • Graphical impact analysis.
Read full review
  • When getting started the Cloud deployment may be not that easy.
  • To manipulate the system deeply requires a professional operator.
  • Working on large data project.
Read full review
Usability
No answers on this topic
Old versions which do not support CMS have a luck of user experience and performance for reports and service modeling.
Read full review
Support Rating
No answers on this topic
Some complex issues regarding performance and platform upgrades have been difficult to address and have short time solutions.
Read full review
Implementation Rating
No answers on this topic
Upgrades from old versions were really hard to handle.
Read full review
Alternatives Considered
Each member of [the] IT team members can define their control screens with the information that is relevant to them. The lifecycle of the tickets or the list of tasks to perform for the achievement of a process can be set to fit each organization. Gives users a simple way to formulate intervention requests and to follow progress.
Read full review
Microfocus is less expensive than IBM. Also, IBM's user interface is more complex than Microfocus's User interface as Microfocus is more friendly. Also, Microfocus allows the user or system engineer to navigate the UI, search records and service manager, etc. providing the user complete management platform making it a completely accessible platform.
Read full review
Return on Investment
  • Has tickets that report requests and bugs .
  • Has documentation that covers official extensions.
  • Customizable CMDB.
  • Guidelines.
Read full review
  • Improved our infrastructure operations supporting well our business.
  • Improved the lifecycle management of infra and software components.
  • Timely identification of obsolescence and helps maintaining an up-to-date IT landscape supporting well our business operations.
Read full review
ScreenShots

iTop Screenshots

Screenshot of Impact analysisScreenshot of Designer data modelScreenshot of Designer lifcycleScreenshot of LoginscreenScreenshot of Screenshot of Themes