iTop vs. OpenText Universal Discovery and Universal CMDB

iTop

OpenText Universal Discovery and Universal CMDB

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
iTop	Score 9.7 out of 10	N/A	Combodo is an editor of ITSM open source solutions headquartered in France. In addition to advising and assisting companies in ITIL to improve their services and better control their information system, they offer iTop, their flagship open source ITSM software solution.	N/A
OpenText Universal Discovery and Universal CMDB	Score 9.3 out of 10	N/A	Formerly from Micro Focus, OpenText™ Universal Discovery and Universal CMDB discovers, maps, and manages IT configurations and can be deployed on-premises or via SaaS. It is used to increase IT visibility and reduce IT service disruptions with robust discovery, service dependency mapping, and proactive impact analysis.	N/A

Pricing

iTop

OpenText Universal Discovery and Universal CMDB

Editions & Modules

No answers on this topic

Offerings

Pricing Offerings
iTop	OpenText Universal Discovery and Universal CMDB
Free Trial
No	No
Free/Freemium Version
Yes	No
Premium Consulting/Integration Services
No	No

Entry-level Setup Fee

Optional

No setup fee

Additional Details

—

More Pricing Information

Community Pulse
	iTop	OpenText Universal Discovery and Universal CMDB
Considered Both Products	iTop Malik Nate Staff Accountant Chose iTop Each member of [the] IT team members can define their control screens with the information that is relevant to them. The lifecycle of the tickets or the list of tasks to perform for the achievement of a process can be set to fit each organization. Gives users a simple way to … Incentivized Helpful? Verified User Anonymous Chose iTop You can not beat [Combodo iTop] community edition in terms of features. It is a great piece of software that has its place for any company that needs to get a helpdesk up and a budget is a big concern. Incentivized Helpful?	OpenText Universal Discovery and Universal CMDB Oscar Narváez Del Rio Analytics and Automation Tools Manager Chose OpenText Universal Discovery and Universal CMDB There are no relevant differences between the most well-known CMDB tools in terms of their features and user experience; however, one of the critical facts to select a specific CMDB product is its capacity to integrate it with all IT operations management tools for ITIL … Incentivized Helpful? Verified User Anonymous Chose OpenText Universal Discovery and Universal CMDB ServiceNow App Engine Incentivized Helpful? VY Vandana Yadav Presales Executive Chose OpenText Universal Discovery and Universal CMDB Microfocus is less expensive than IBM. Also, IBM's user interface is more complex than Microfocus's User interface as Microfocus is more friendly. Also, Microfocus allows the user or system engineer to navigate the UI, search records and service manager, etc. providing the user … Incentivized Helpful? Verified User Anonymous Chose OpenText Universal Discovery and Universal CMDB Quite competing products but short learning curve and fitment in our IT Landscape were main differentiators. Incentivized Helpful? George Kennedy Financial Analyst Chose OpenText Universal Discovery and Universal CMDB It's fabulous software with asset tracking. Magnificent for minimizing cost. Excellent with managing virtual servers. Intuitive user interface. Incentivized Helpful?

Features

iTop

OpenText Universal Discovery and Universal CMDB

Incident and problem management

Comparison of Incident and problem management features of Product A and Product B
	iTop 9.7 Ratings 18% above category average	OpenText Universal Discovery and Universal CMDB - Ratings
Organize and prioritize service tickets	9.70 Ratings	00 Ratings
Expert directory	9.70 Ratings	00 Ratings
Service restoration	9.70 Ratings	00 Ratings
Self-service tools	9.70 Ratings	00 Ratings
Subscription-based notifications	9.70 Ratings	00 Ratings
ITSM collaboration and documentation	9.70 Ratings	00 Ratings
ITSM reports and dashboards	9.70 Ratings	00 Ratings

ITSM asset management

Comparison of ITSM asset management features of Product A and Product B
	iTop 9.3 Ratings 12% above category average	OpenText Universal Discovery and Universal CMDB - Ratings
Configuration mangement	9.40 Ratings	00 Ratings
Asset management dashboard	9.10 Ratings	00 Ratings
Policy and contract enforcement	9.40 Ratings	00 Ratings

Change management

Comparison of Change management features of Product A and Product B
	iTop 10.0 Ratings 18% above category average	OpenText Universal Discovery and Universal CMDB - Ratings
Change requests repository	10.00 Ratings	00 Ratings
Change calendar	10.00 Ratings	00 Ratings
Service-level management	10.00 Ratings	00 Ratings

Best Alternatives
	iTop	OpenText Universal Discovery and Universal CMDB
Small Businesses	Agiloft Service Desk (discontinued) Score 9.0 out of 10	No answers on this topic
Medium-sized Companies	Agiloft Service Desk (discontinued) Score 9.0 out of 10	Freshservice Score 8.8 out of 10
Enterprises	ManageEngine ServiceDesk Plus Score 9.2 out of 10	ServiceNow IT Operations Management Score 9.0 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	iTop	OpenText Universal Discovery and Universal CMDB
Likelihood to Recommend	9.7 (0 ratings)	8.0 (0 ratings)
Likelihood to Renew	- (0 ratings)	5.0 (0 ratings)
Usability	- (0 ratings)	7.0 (0 ratings)
Support Rating	- (0 ratings)	7.0 (0 ratings)
Implementation Rating	- (0 ratings)	6.0 (0 ratings)

User Testimonials
	iTop	OpenText Universal Discovery and Universal CMDB
Likelihood to Recommend	I think that it is very well suited for smaller companies who want a help desk stack with a monitoring integration like Zabbix for a completely open-source stack. I do not think that it is particularly well suited for large organizations where more robust helpdesks are available. ServiceNow may be a better option for a larger organization. Incentivized Verified User Anonymous Read full review	Great for its responsiveness to customer service. Excellent with data replication. Impressive with workflow management. Great with the discovery of new network points. Incentivized George Kennedy Financial Analyst Read full review
Pros	Open source Issue Tracking Integrations Incentivized Verified User Anonymous Read full review	Management and organization of Configuration Items Ensures a single and uniform source of database to avoid any ambiguity between departments. Proper delivery of services Incentivized VY Vandana Yadav Presales Executive Read full review
Cons	CSV import tools for any data. Data synchronization. Graphical impact analysis. Incentivized Malik Nate Staff Accountant Read full review	When getting started the Cloud deployment may be not that easy. To manipulate the system deeply requires a professional operator. Working on large data project. Incentivized Jessica Meagan DevOps Engineer Read full review
Usability	No answers on this topic	Old versions which do not support CMS have a luck of user experience and performance for reports and service modeling. Incentivized Oscar Narváez Del Rio Analytics and Automation Tools Manager Read full review
Support Rating	No answers on this topic	Some complex issues regarding performance and platform upgrades have been difficult to address and have short time solutions. Incentivized Oscar Narváez Del Rio Analytics and Automation Tools Manager Read full review
Implementation Rating	No answers on this topic	Upgrades from old versions were really hard to handle. Incentivized Oscar Narváez Del Rio Analytics and Automation Tools Manager Read full review
Alternatives Considered	Each member of [the] IT team members can define their control screens with the information that is relevant to them. The lifecycle of the tickets or the list of tasks to perform for the achievement of a process can be set to fit each organization. Gives users a simple way to formulate intervention requests and to follow progress. Incentivized Malik Nate Staff Accountant Read full review	Microfocus is less expensive than IBM. Also, IBM's user interface is more complex than Microfocus's User interface as Microfocus is more friendly. Also, Microfocus allows the user or system engineer to navigate the UI, search records and service manager, etc. providing the user complete management platform making it a completely accessible platform. Incentivized VY Vandana Yadav Presales Executive Read full review
Return on Investment	Has tickets that report requests and bugs . Has documentation that covers official extensions. Customizable CMDB. Guidelines. Incentivized Malik Nate Staff Accountant Read full review	Improved our infrastructure operations supporting well our business. Improved the lifecycle management of infra and software components. Timely identification of obsolescence and helps maintaining an up-to-date IT landscape supporting well our business operations. Incentivized Verified User Anonymous Read full review
ScreenShots	iTop Screenshots