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Comcast Business VOIP (VoiceEdge) vs. GoTo Connect

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Comcast Business VOIP (VoiceEdge)

    Score5.2 out of 10
    N/AComcast Business VOIP is a telephony and VoIP software solution available under the VoiceEdge brand, supporting mobile telephony, SIP trunking, cloud PBX, as well as Unified Communications features with the higher tier Business VoiceEdge edition that supplies users with a softphone, readable voicemail, audio-conference hosting, and screen sharing.N/A

    GoTo Connect

    Score7.8 out of 10
    N/AGoToConnect, from GoTo, is a cloud-based business phone system with built-in web-based video conferencing solutions. It includes features such as call analytics, call recording, softphone, fax to email, voicemail to email, and desktop integration.

    $27

    per month per user

    Pricing
    Comcast Business VOIP (VoiceEdge)GoTo Connect
    Editions & Modules
    No answers on this topic
    Basic
    Starting at $27
    per month per user
    Standard
    Starting at $32
    per month per user
    Offerings
    Pricing Offerings
    Comcast Business VOIP (VoiceEdge)GoTo Connect
    Free Trial
    NoYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsNo-obligation month-to-month account are available, or a long-term contract is available for better deals on service pricing and hardware. GoToConnect provides all features with unlimited use. Customer & Technical support is available 24/7 to resolve any issue. A dedicated onboarding team will help to the phone system set up for any plan.
    More Pricing Information
    Community Pulse
    Comcast Business VOIP (VoiceEdge)GoTo Connect
    Considered Both Products
    Comcast Business
    Chose Comcast Business VOIP (VoiceEdge)
    Comcast Business VOIP has a robust number of features and a well-focused UI. If you are already a prolific Comcast user the system works well and integrates well. Many of the other systems we tried - Vonage, Google Voice, etc. - were not as robust and difficult to set up in …
    Incentivized
    GoTo (formerly LogMeIn)
    Chose GoTo Connect
    Better overall value, and overall superior user experience vs. feature set. Configuration has not been painless, but that's out IT folks pain. For users, once up and running the use of GoTo Connect has been really painless, and empowered them to communicate seamlessly with …
    Incentivized
    Chose GoTo Connect
    It is similar. If GoTo Connect can give admin access to check phone messages of employees out of the office without needing a password it would make it much better. Also, if meetings can be accessed by the participant without downloading anything it would surpass zoom usage.
    Incentivized
    Chose GoTo Connect
    In my opinion, GoTo Connect has more versatility than Comcast.
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    Comcast Business VOIP (VoiceEdge)GoTo Connect
    Cloud PBX
    Comparison of Cloud PBX features of Comcast Business VOIP (VoiceEdge) and GoTo Connect
    Feature
    Comcast Business VOIP (VoiceEdge)
    7.7
    7 Ratings
    GoTo Connect
    8.1
    177 Ratings
    Hosted PBX5.74 Ratings8.5138 Ratings
    Multi-level Interactive Voice Response (IVR)7.04 Ratings7.7121 Ratings
    User templates9.05 Ratings6.8124 Ratings
    Call reports9.06 Ratings8.0149 Ratings
    Directory of employee names8.07 Ratings9.6158 Ratings
    Call Management
    Comparison of Call Management features of Comcast Business VOIP (VoiceEdge) and GoTo Connect
    Feature
    Comcast Business VOIP (VoiceEdge)
    8.5
    7 Ratings
    GoTo Connect
    7.9
    187 Ratings
    Answering rules9.97 Ratings8.2165 Ratings
    Call recording4.95 Ratings8.5143 Ratings
    Call park9.96 Ratings7.3133 Ratings
    Call screening7.97 Ratings6.5139 Ratings
    Message alerts9.97 Ratings8.8165 Ratings
    VoIP system collaboration
    Comparison of VoIP system collaboration features of Comcast Business VOIP (VoiceEdge) and GoTo Connect
    Feature
    Comcast Business VOIP (VoiceEdge)
    9.0
    3 Ratings
    GoTo Connect
    8.2
    149 Ratings
    Video conferencing9.02 Ratings7.3108 Ratings
    Audio conferencing9.03 Ratings8.5148 Ratings
    Video screen sharing9.01 Ratings8.294 Ratings
    Instant messaging9.02 Ratings8.788 Ratings
    Mobile apps
    Comparison of Mobile apps features of Comcast Business VOIP (VoiceEdge) and GoTo Connect
    Feature
    Comcast Business VOIP (VoiceEdge)
    6.1
    7 Ratings
    GoTo Connect
    5.3
    161 Ratings
    Mobile app for iOS3.25 Ratings5.7137 Ratings
    Mobile app for Android8.95 Ratings5.0121 Ratings
    User Ratings
    Comcast Business VOIP (VoiceEdge)GoTo Connect
    Likelihood to Recommend
    7.9
    (7 ratings)
    9.2
    (199 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    4.9
    (25 ratings)
    Usability
    -
    (0 ratings)
    7.9
    (78 ratings)
    Availability
    -
    (0 ratings)
    8.9
    (2 ratings)
    Performance
    -
    (0 ratings)
    9.4
    (2 ratings)
    Support Rating
    8.0
    (1 ratings)
    8.3
    (53 ratings)
    Implementation Rating
    -
    (0 ratings)
    7.4
    (89 ratings)
    Product Scalability
    -
    (0 ratings)
    9.4
    (2 ratings)