ConnectWise RMM vs. Kaseya VSA

Kaseya VSA

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
ConnectWise RMM	Score 7.0 out of 10	N/A	ConnectWise RMM is built upon the Asio platform and combines out-of-the-box automation coupled with robust automation that IT solution providers can use to deliver customized services to their customers. ConnectWise RMM aggregates both software and human elements, covers the spectrum of do-it-yourself (DIY) and do-it-for-you (DFY) delivery options, and integrates an intelligent automation engine. It’s a solution that reinvents how IT solution providers adopt, interact with and manage their…	N/A
Kaseya VSA	Score 7.7 out of 10	N/A	Kaseya Virtual System Administrator (VSA) is a cloud-based Remote Monitoring and Management software. VSA unifies the monitoring of system infrastructure and endpoints and is designed for use by IT teams and MSP’s. It offers a robust crowd-source automation scripts library, as well as antivirus and malware capabilities with real-time threat alerts.	N/A

Pricing

ConnectWise RMM

Kaseya VSA

Editions & Modules

No answers on this topic

Offerings

Pricing Offerings
ConnectWise RMM	Kaseya VSA
Free Trial
Yes	No
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	No

Entry-level Setup Fee

No setup fee

Additional Details

—

More Pricing Information

See Pricing

Community Pulse
	ConnectWise RMM	Kaseya VSA
Considered Both Products	ConnectWise RMM John Besedic Owner Chose ConnectWise RMM screenconnect and RMM are two totally different platforms We did not try any other competitive RMM software out their because of the history of using ConnectWise's software. We have never have had any issues with their software so we started using RMM right out of the box and … Incentivized Helpful? Verified User Anonymous Chose ConnectWise RMM ConnectWise is the only product we have used and we have become accustomed to the way the product blends in with our day-to-day operations. Incentivized Helpful? MS Mike Smith IT Director Chose ConnectWise RMM Having evaluated and used other platforms, ConnectWise is above the rest in the market. Having the additional tools for patch management, reporting, Dashboard is key to running the help desk for our company. The ability to run scripts and support the end-user is key and … Incentivized Helpful? Verified User Anonymous Chose ConnectWise RMM Automate (LabTech) would be the aforementioned "heavy-duty" kind of RMM tool. It's big, it's complex, and very capable compared to Continuum Command. That said, the impetus is very much on the service provider to configure and maintain nearly 100% of the product, whereas in … Incentivized Helpful? Dale Bradford Network Administrator Chose ConnectWise RMM The one thing we liked about over the two listed above were the "all in one" solution, and how Continuum keeps moving to include items other than just RMM, they really are striving to be a solutions provider for managed IT companies. I have mentioned before, the ability to put … Incentivized Helpful? Rob Rotundo Service Manager Chose ConnectWise RMM At the time that we were testing out Labtech, it was slightly cheaper BUT lacked many of the features, such as live human support and NOC. Everything depended on scripts fixing the issues. What if the scripts fail? Well, then it's on you to figure out why and fix it. No help … Incentivized Helpful?	Kaseya VSA Verified User Anonymous Chose Kaseya VSA Kaseya VSA compares well to other solutions available. I think some of the other solutions so have some small areas which are better than Kaseya VSA, however as an overall product, Kaseya VSA seems most complete. I'd like to see them continuing to evolve the product as it … Incentivized Helpful? NY Nik Ysambart IT Director Chose Kaseya VSA While Atera and NinjaRMM are both solid products, they seemed to be more oriented to MSPs which we aren't. There were more features associated with costs per user/system, etc. that we would never utilize. Incentivized Helpful? Verified User Anonymous Chose Kaseya VSA We looked at several options besides Kaseya in the beginning of our research process. We preferred the layout, support, and overall feature rich platform of Kaseya to some of their competitors. We also liked the ability to grow with Kaseya as needed and the ability to add … Incentivized Helpful? ME Mike Erhart Managing Partner Chose Kaseya VSA What's Up Gold is more of a monitoring application and very good at that, but doesn't have the management tools that VSA provides. It requires additional applications and you lose the "single pane of glass" concept. ConnectWise, at the time we looked at the product, did not have … Incentivized Helpful? Ben Blissett Managing Director Chose Kaseya VSA We moved away from NinjaRMM for support of PowerShell scripting and APIs. Overall, the experience with NinjaRMM, though limited in features, was tenfold better than our experience with VSA. We have been desiring strongly to move away from VSA to N-Central (having been provided a … Incentivized Helpful? AE Allan Eisenhauer Director of IT / Purchasing Manager Chose Kaseya VSA We used to use Netop for many years prior to Kaseya. The main reason that we switched was because with staff working from home we needed a cloud based solution and Netop required gateway servers or PIN servers to be configured in order to be able to access those staff while at … Incentivized Helpful? Verified User Anonymous Chose Kaseya VSA Kaseya is the worst remote desktop software I have ever used. I could never understand why I constantly was unable to connect to our remote desktops. Not being able to do my work, the lackluster customer service, and the constant complaints from my workers is the reason why we … Incentivized Helpful? Hunter Bonner Technology Consultant Chose Kaseya VSA To me, once past the learning curve, it's much easier to use than ConnectWise. It's not something I have to constantly baby. Incentivized Helpful? Verified User Anonymous Chose Kaseya VSA ConnectWise didn't offer all of the features that we required and was more expensive than VSA. Incentivized Helpful? Verified User Anonymous Chose Kaseya VSA Kaseya is cheaper compared to Continuum RMM solutions, and also has a better feature set of tools. The reporting has more customization than what continuum offers. Incentivized Helpful? John Kistler Business Owner Chose Kaseya VSA ConnectWise also looks great, but we are invested in Kaseya and plan to stay. Incentivized Helpful? Kewyn Medina Supervisor IT Operations Chose Kaseya VSA I think that one of the best features Kaseya has over the other tools I mentioned is more maturity and expertise in the area, so you have a good support and good know-how in the network. It also works in most use environments. Incentivized Helpful? JL John Lewis Owner Chose Kaseya VSA Price over features beats out all others, every time. Incentivized Helpful? AS Aaron StPierre CEO (Chief Executive Officer) Chose Kaseya VSA We have tried many other systems: Pulseway, Ninja RMM, Solarwinds and none of these other systems comes close to the ability of Kaseya VSA. Incentivized Helpful? Verified User Anonymous Chose Kaseya VSA Automate is by far more customizable and affordable, a lot of our pain points in Kaseya are addressed with Automate. In our case, we have used Kaseya since 2012-2013 and have started migrating our customers to Automate in the past year. Incentivized Helpful? Derek Schroeder Service Manager Chose Kaseya VSA VSA is easily on par with SolarWinds N-Central but ConnectWise Automate is the best tool out there for RMM. Automate shares some of the clunky interface that VSA has, but it is extremely fast and reliable. N-Central has the best organization of the three, it is very easy to … Incentivized Helpful? James Buchholz IT Technician Chose Kaseya VSA The way LabTech integrates with ScreenConnect and Teamviewer is just SO much better than Kaseya. I feel like Kaseya is a bit more intuitive though as opposed to Labtech that you should probably get some real training for. Scripting in LabTech is more reliable. I've never had a … Incentivized Helpful? Christopher Jon Olesch Jr. Senior Network Engineer Chose Kaseya VSA Both SolarWinds & Autotask appears to have a better user community, but they have the same issue with out of the box scripts (non-existent). With Kaseya, I can write everything in PowerShell, dos, vb, java, and then have Kaseya execute across applicable devices. In fairness, … Incentivized Helpful? Richard Trivedi IT Director Chose Kaseya VSA It has been a long time since I tested competitors so it would not be fair for me to compare existing version of Kaseya with older versions of the products I have tested int he past. It is very hard to change and I am very Happy with Kaseya therefor no intentions of testing … Incentivized Helpful? Racey Cave IT Manager Chose Kaseya VSA There are other products that do some of what Kaseya does, but I've not personally worked with another product that does everything Kaseya does. Sure there are plenty of remote control products, but products that do as much as Kaseya are few and far between. Hard to go wrong … Incentivized Helpful? Mark Sauer Director of Information Technology Chose Kaseya VSA They're both complicated to get the incremental value out of the tools. Incentivized Helpful? Verified User Anonymous Chose Kaseya VSA For the price point and resources we get with Kaseya IT Center it is a tour de force. Incentivized Helpful? Vincent Capra IT Consultant Chose Kaseya VSA We decided to go with Kaseya over LabTech back in 2012 because the product was far more advanced. I don't know how LabTech stacks up now. Incentivized Helpful? Blake Clemens IT Specialist Chose Kaseya VSA Nothing for the user to install or a website to log into. It's already running on the machine. It's by far the better product. Incentivized Helpful? Verified User Anonymous Chose Kaseya VSA Kaseya is not as good as Labtech but gives you great bang for your buck. I would recommend it to anyone trying to achieve a proactive approach to network monitoring. Incentivized Helpful?

Features

ConnectWise RMM

Kaseya VSA

Application Performance Management

Comparison of Application Performance Management features of Product A and Product B
	ConnectWise RMM - Ratings	Kaseya VSA 7.5 Ratings 2% above category average
Virtualization monitoring	00 Ratings	8.00 Ratings
IT Asset Discovery	00 Ratings	7.00 Ratings

Monitoring Tasks

Comparison of Monitoring Tasks features of Product A and Product B
	ConnectWise RMM - Ratings	Kaseya VSA 6.7 Ratings 10% below category average
Remote monitoring	00 Ratings	9.00 Ratings
Network device monitoring	00 Ratings	8.00 Ratings
Activity Monitoring	00 Ratings	8.00 Ratings

Management Tasks

Comparison of Management Tasks features of Product A and Product B
	ConnectWise RMM - Ratings	Kaseya VSA 7.5 Ratings 1% above category average
Patch Management	00 Ratings	8.00 Ratings
Policy-based automation	00 Ratings	9.00 Ratings

Remote Access

Comparison of Remote Access features of Product A and Product B
	ConnectWise RMM - Ratings	Kaseya VSA 6.8 Ratings 0% above category average
Attended device access	00 Ratings	8.00 Ratings
Unattended device access	00 Ratings	8.00 Ratings
Virtual device access	00 Ratings	9.00 Ratings
Multiple-display support	00 Ratings	1.00 Ratings
Multiple concurrent sessions	00 Ratings	8.00 Ratings

Best Alternatives
	ConnectWise RMM	Kaseya VSA
Small Businesses	Panda Systems Management Score 9.8 out of 10	Panda Systems Management Score 9.8 out of 10
Medium-sized Companies	Action1 Score 9.5 out of 10	Action1 Score 9.5 out of 10
Enterprises	TeamViewer Score 8.5 out of 10	TeamViewer Score 8.5 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	ConnectWise RMM	Kaseya VSA
Likelihood to Recommend	7.3 (0 ratings)	8.0 (0 ratings)
Likelihood to Renew	- (0 ratings)	10.0 (0 ratings)
Usability	- (0 ratings)	8.0 (0 ratings)
Support Rating	- (0 ratings)	5.5 (0 ratings)

User Testimonials
	ConnectWise RMM	Kaseya VSA
Likelihood to Recommend	It is well suited for environments with a large number of users (think MSPs) that need remote access, and quickly getting to a client site is either not an option, or will greatly increase delays in support. It also works well to monitor client devices and make decisions based on the robust reporting offered (hardware, installed OS version, OS Patching, etc.). It is not very well suited for small environments or single businesses due to cost, and management required. Incentivized Verified User Anonymous Read full review	This package is well suited for businesses of any size that needs a method of connecting to systems on or off the network. This is one of the few packages that doesn't require the end user to provide permission before allowing the techs to connect which is what my agency needed as we have a majority of our systems are used by "general public" that walk in our doors and if they are doing something that they are not supposed to it would be unlikely that they would grant permission for us to access the systems. Incentivized AE Allan Eisenhauer Director of IT / Purchasing Manager Read full review
Pros	Grouping/Reporting: static organization as well as dynamically and quickly getting inventory and other machine-based information Out-sourced teams do a good job of handling small things without much input as long as you are clear and concise. Patching is likely the best thing about their platform. Windows patch testing is actually performed in house and they make recommendations for you. Allowing you to push through patches if you know someone needs something. But this is a major task that very few if anyone else does. Incentivized Verified User Anonymous Read full review	Scripting - Very powerful scripting engine that allows us to update/install applications and maintain PC's and Servers. Policy Management - Globally configured policies allowing us to make changes to thousands of PC's quickly. Monitoring - Monitoring engine allows us to Proactively respond to alerts quickly minimizing downtime significantly. Patch Management - This module requires minimal effort to manage and maintain. Incentivized Richard Trivedi IT Director Read full review
Cons	It runs heavy on the resources of the computer. Sometimes the Updates are a little behind. The message tab open up in the background. Incentivized Verified User Anonymous Read full review	The only area I can see where a lot of room for improvement can be made is in scripting of Agent procedures. Making operations more modular and able to be assembled by technicians who might not be strong in a scripting environment would be helpful. In the mean time, Kaseya has an entire site and a whole team of developers who write Agent procedures for common tasks and make them available for free to all Kaseya VSA customers. Incentivized Racey Cave IT Manager Read full review
Likelihood to Renew	No answers on this topic	Excellent product with easy learning curve Incentivized Verified User Anonymous Read full review
Usability	No answers on this topic	I think this is a solid tool for enterprise IT, however it would be higher if Kaseya VSA addresses the areas raised around recent stability, their support team, multiple session & screen support etc. It does do it's main job and allows an easy way for IT to operate and is mostly fine. Incentivized Verified User Anonymous Read full review
Support Rating	No answers on this topic	It was lots of back and forth email communication whenever I tried to solve my connection issues. I would send them detailed logs of the date, time, computer, and more of when I was experiencing connection issues. All I would get is an email back a few days later saying that they didn't find an issue in the service Incentivized Verified User Anonymous Read full review
Alternatives Considered	ScreenConnect and RMM are two totally different platforms We did not try any other competitive RMM software out their because of the history of using ConnectWise's software. We have never have had any issues with their software so we started using RMM right out of the box and never have had a reason to switch. Incentivized John Besedic Owner Read full review	We moved away from NinjaRMM for support of PowerShell scripting and APIs. Overall, the experience with NinjaRMM, though limited in features, was tenfold better than our experience with VSA. We have been desiring strongly to move away from VSA to N-Central (having been provided a full demo that we installed on our cloud infrastructure) but have been unable to do so due to Kaseya's draconian contract policies. It's important to note that NinjaRMM was allowing us to go month-to-month and switching to Kaseya VSA was one of the worst business decisions I ever made. It's equally important to note that, if you are considering Kaseya VSA, you will be locked into a 3-year contract that is nearly impossible to escape from once the documents are signed. SolarWinds N-central only requires a 1-year contract and then has month-to-month billing available. I can provide no good reason for anyone to consider Kaseya VSA when there are dozens of better systems out there to choose from. Ben Blissett Managing Director Read full review
Return on Investment	Command package from ConnectWise fits mostly with our objectives for our clients in a day to day operations. BDR Package is a great platform to manage Disaster Recover options - Sometimes hard to understand the billing options and plans NOC services for the servers are the best. Support is on top of the server for anything needed. Incentivized MS Mike Smith IT Director Read full review	It has increased the efficiency of operational tasks for our technicians It has change the speed at which we are able to deploy updates and software patches It caused us to spend additional money on more security tools due to concern from breaches Incentivized Verified User Anonymous Read full review
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