ScreenConnect vs. Remote Desktop Services

ScreenConnect

1,190 Reviews and Ratings

Remote Desktop Services

77 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
ScreenConnect	Score8.5 out of 10	N/A	ConnectWise ScreenConnect is a remote support, access, and meeting solution. With it, users can utilize remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations using remote meetings.	$39 per month
Remote Desktop Services	Score8.8 out of 10	N/A	Remote Desktop Services from Microsoft is virtual desktop and remote user session technology.	N/A

Pricing

ScreenConnect

Remote Desktop Services

One: $39
per month
Standard: $59
per month
Premium: $69
per month

No answers on this topic

Pricing Offerings
ScreenConnect	Remote Desktop Services
Free Trial
Yes	No
Free/Freemium Version
No	No
Premium Consulting/Integration Services
Yes	No

No setup fee

No setup fee

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Community Pulse
Key User Insights
	ScreenConnect	Remote Desktop Services
Considered Both Products	ConnectWise Verified User Chose ScreenConnect ConnectWise Control (formerly ScreenConnect) is way more secure that Microsoft Remote Desktop Services. Using Remote Desktop Services from the internet leaves you wide open to hackers. ConnectWise solved the security issue right out of the box and had great up-time/availabilty … Incentivized Helpful? Brian Cook Founder and CEO in Information Technology at Leverett Fire Department (Information Technology and Services, 1-10 employees) Chose ScreenConnect Windows Remote Desktop Services are great for connecting to one machine but it doesn't allow for administration and viewing of multiple computers. Plus, it only works on Windows computers and the session can't necessarily survive a restart. ConnectWise can be used on Macs or … Incentivized Helpful? Adam Friedli Level 2 Support Analyst in Information Technology at Springthrough Consulting (Information Technology & Services, 11-50 employees) Chose ScreenConnect RDP is fine for what it is, but there's a lot you can't usually do like connect from outside the network without opening up the firewall. As for Kaseya, I can't recall what their remote options were, but they left a lot to be desired. One method was similar to an RDP session and … Incentivized Helpful? Randal Jorgensen Owner in Information Technology at Ryde Systems (Information Technology and Services, 1-10 employees) Chose ScreenConnect ConnectWise Control is much cheaper for unattended access than LogMeIn Central, and allows access to multiple users. I still use RescueAssist as well as it is cost-effective for ad-hoc sessions. Incentivized Helpful? Verified User Chose ScreenConnect ConnectWise was a better choice for us because it allowed us to better manage and organize access to our remote machines. It also added value because it provided the support and meeting sessions that we didn't have before. Incentivized Helpful? Verified User Chose ScreenConnect Selected ConnectWise Control because of the ability to easily deploy via an MSI or tarball. Incentivized Helpful? Verified User Chose ScreenConnect We switched from using TeamViewer last year when we began using ConnectWise. We gained the ability to run scripts on remote computers which saves us time and site visits in some cases. This also allows us to more easily diagnose remote computers without interrupting the end … Incentivized Helpful? Gawain Stern Service Technician in Information Technology at Covenant Technology Solutions, Inc. (Information Technology and Services, 11-50 employees) Chose ScreenConnect ConnectWise Control (formerly ScreenConnect) is faster, renders screens better, is more reliable, runs smaller, scales better, and is more dependable than the competition. Incentivized Helpful? David A. Smucker Principal Owner in Professional Services at X Cudo Incorporated Chose ScreenConnect It had the best balance of features, ease of use and price. Incentivized Helpful? Les Klassen Hamm Owner in Information Technology at Bitlink Technology (Information Technology and Services, 1-10 employees) Chose ScreenConnect RDP was simply too unpredictable and occasionally inaccessible to the end user. TeamViewer worked well, but the branding and continuous connections with ConnectWise Control make for a more professional experience and look. Incentivized Helpful? David C Darling, CISSP Business Owner in Information Technology at 7B Technology (Information Technology and Services, 1-10 employees) Chose ScreenConnect ConnecWise Control is far cheaper and is much more user friendly than the other similar systems that I have used. Incentivized Helpful? Verified User Chose ScreenConnect ScreenConnect beats out all of the competitors in terms of ease of use, ease of access, and cost. Incentivized Helpful? Paul Stage IT Director in Information Technology at Obstetrics & Gynecology of Indiana, P.C. (Medical Practice, 51-200 employees) Chose ScreenConnect ConnectWise is solid, allows customization, is easily upgradable and less expensive. Incentivized Helpful? Chris Fonke V P in Information Technology at Cirrus Tech (Information Technology and Services, 11-50 employees) Chose ScreenConnect Teamviewer and Logmein and UltraVNC were what we used before. Logmein pricing became ridiculous. Teamviewer has a per version cost which is probably comparable, but didn't have the centralized management compared to Connectwise. Ease of setup and installation and starting to … Incentivized Helpful? Verified User Chose ScreenConnect ConnectWise control works very well and we're very pleased with the price. Incentivized Helpful? Rick Segeberg Consultant in Information Technology at Synthesis Networks (Information Technology and Services, 1-10 employees) Chose ScreenConnect We originally started using ConnectWise Control to save money over using LogMeIn Central which was getting expensive. Although LogMeIn Central does have an ad-hoc option for connecting to a remote user in the moment, it's much more cumbersome to use as well as to walk the … Incentivized Helpful? Anthony DeCurtins IT System Administrator in Information Technology at EvaluMed, an MES Solutions company (Legal Services, 201-500 employees) Chose ScreenConnect ConnectWise gives us more features for a better price. But the customer service we get also sets them apart. Incentivized Helpful? Verified User Chose ScreenConnect I found the two products to be very similar. When I searched, ScreenConnect was cheaper than LogMeIn and hence the decision to go with ScreenConnect. In terms of using the actual product, I don't notice much difference between the two for what we use the product for (remote … Incentivized Helpful? Mitch Sowa Controls engineer in Engineering (Machinery, 51-200 employees) Chose ScreenConnect Screen connect has the best features and multi platform support for the best price. It also does not require you purchase a version you will be stuck with for what could be a long time between budget cycles Incentivized Helpful? Justin Dickon I.T Consultant in Information Technology at Computercare NZ Limited (Information Technology and Services, 11-50 employees) Chose ScreenConnect Better than all others! Being cloud-based and with such easy setup (for one-off support or ongoing computer access) but with the same abilities, it is the best of breed so far. Tried many others over the last 20 years and settled on ScreenConnect. Incentivized Helpful? Felipe Maretti IT Technician in Information Technology at SeaCoast Underwriters, Inc. (Insurance, 11-50 employees) Chose ScreenConnect ScreenConnect provides a level of customization, ease of access and installation that other software do not provide. It also proved to be a faster and easier solution, while using less resources than other alternatives. ScreenConnect is also more cost efficient than other … Incentivized Helpful? Darrel Couzens CEO in Corporate at Brunel Technical Solutions Ltd (Information Technology and Services, 1-10 employees) Chose ScreenConnect ScreenConnect's speed of connection is the overriding factor for [our] choice of software. Also, the ability to easily see which machines are online at any one time is a great help, along with being able to see connectivity history and run commands, without having to start a … Incentivized Helpful?	Microsoft Nathan Alandt Network Engineer in Information Technology at RO Construction (Construction, 201-500 employees) Chose Remote Desktop Services Remote Desktop is great for onsite or point-to-point connections without having to have a mediator type server. Incentivized Helpful?
	Would buy again
	No answers on this topic	No answers on this topic
	Delivers good value for the price
	No answers on this topic	No answers on this topic
	Happy with the feature set
	No answers on this topic	No answers on this topic
	Lived up to sales and marketing promises
	No answers on this topic	No answers on this topic
	Implementation went as expected
No answers on this topic	No answers on this topic

Features

ScreenConnect

Remote Desktop Services

Comparison of Remote Administration features of ScreenConnect and Remote Desktop Services
Feature	ScreenConnect 7.0 619 Ratings	Remote Desktop Services 8.9 3 Ratings
Screen sharing	10.0589 Ratings	9.33 Ratings
File transfer	9.4562 Ratings	9.33 Ratings
Instant message	6.2495 Ratings	00 Ratings
Secure remote access with Smart Card authentication	7.074 Ratings	8.01 Ratings
Access to sleeping/powered-off computers	4.5306 Ratings	8.01 Ratings
Over-the-Internet remote session	10.0595 Ratings	8.63 Ratings
Initiate remote control from mobile	7.9385 Ratings	10.02 Ratings
Remote management of servers & workstations	9.0511 Ratings	9.02 Ratings
Remote Active Directory® management	5.0168 Ratings	9.02 Ratings
Centralized management dashboard	7.2475 Ratings	9.02 Ratings
Session record	5.6312 Ratings	9.52 Ratings
Annotations	5.6262 Ratings	00 Ratings
Monitoring and Alerts	5.6184 Ratings	8.02 Ratings
Multi-platform remote control	5.0394 Ratings	00 Ratings

User Ratings
	ScreenConnect	Remote Desktop Services
Likelihood to Recommend	9.0 (619 ratings)	9.3 (17 ratings)
Likelihood to Renew	10.0 (40 ratings)	6.0 (1 ratings)
Usability	7.9 (48 ratings)	6.6 (2 ratings)
Availability	10.0 (5 ratings)	- (0 ratings)
Performance	10.0 (9 ratings)	5.0 (1 ratings)
Support Rating	8.2 (63 ratings)	3.0 (1 ratings)
Online Training	7.5 (24 ratings)	- (0 ratings)
Implementation Rating	10.0 (20 ratings)	- (0 ratings)
Configurability	10.0 (5 ratings)	- (0 ratings)
Ease of integration	- (0 ratings)	5.0 (1 ratings)
Product Scalability	10.0 (16 ratings)	- (0 ratings)
Vendor post-sale	10.0 (4 ratings)	- (0 ratings)
Vendor pre-sale	5.0 (4 ratings)	- (0 ratings)