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Datto Autotask PSA vs. IFS Assyst

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Datto Autotask PSA

136 Reviews and Ratings

IFS Assyst

7 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Autotask PSA

    Score8.9 out of 10
    		N/AAutotask PSA is designed as a complete IT Business Management Platform for MSPs, now from Datto (resulting from the Autotask merger with Datto in 2017).N/A

    IFS Assyst

    Score10 out of 10
    		N/AIFS Assyst (formerly Axios Assyst, acquired by IFS March, 2021) is an ITSM product in both SaaS and on-premise configurations - the SaaS version is called assystSaaS. This product competes with BMC Remedy, IBM SmartCloud, Cherwell Service Management, and FrontRange ITSM (now Heat Service Management).N/A
    Pricing
    Autotask PSAIFS Assyst
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    Autotask PSAIFS Assyst
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Features
    Autotask PSAIFS Assyst
    Incident and problem management
    Comparison of Incident and problem management features of Datto Autotask PSA and IFS Assyst
    Feature
    Datto Autotask PSA
    -
    Ratings
    IFS Assyst
    8.9
    1 Ratings
    Organize and prioritize service tickets00 Ratings10.01 Ratings
    Expert directory00 Ratings9.01 Ratings
    Service restoration00 Ratings9.01 Ratings
    Self-service tools00 Ratings9.01 Ratings
    Subscription-based notifications00 Ratings9.01 Ratings
    ITSM collaboration and documentation00 Ratings9.01 Ratings
    ITSM reports and dashboards00 Ratings7.01 Ratings
    ITSM asset management
    Comparison of ITSM asset management features of Datto Autotask PSA and IFS Assyst
    Feature
    Datto Autotask PSA
    -
    Ratings
    IFS Assyst
    9.0
    1 Ratings
    Configuration mangement00 Ratings10.01 Ratings
    Asset management dashboard00 Ratings9.01 Ratings
    Policy and contract enforcement00 Ratings8.01 Ratings
    Change management
    Comparison of Change management features of Datto Autotask PSA and IFS Assyst
    Feature
    Datto Autotask PSA
    -
    Ratings
    IFS Assyst
    8.7
    1 Ratings
    Change requests repository00 Ratings10.01 Ratings
    Change calendar00 Ratings7.01 Ratings
    Service-level management00 Ratings9.01 Ratings
    User Ratings
    Autotask PSAIFS Assyst
    Likelihood to Recommend
    10.0
    (30 ratings)
    9.0
    (2 ratings)
    Likelihood to Renew
    9.0
    (1 ratings)
    10.0
    (1 ratings)
    Usability
    9.0
    (2 ratings)
    -
    (0 ratings)
    Support Rating
    8.4
    (4 ratings)
    -
    (0 ratings)