| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 8x8 Contact Center | Score7.5 out of 10 | N/A | 8x8 Contact Center is a cloud-based platform that unifies customer interactions across voice, chat, email, video, SMS, and social. It offers intelligent self-service automation, real-time analytics, and CRM integrations. With omnichannel engagement, agents deliver consistent, personalized service from one interface. | N/A |
 Dialpad Connect | Score8.1 out of 10 | N/A | Dialpad Connect is a cloud communications UCaaS platform that provides users with integrated voice, video, and messaging capabilities from one unified interface. | $27 per month |
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| Editions & Modules | No answers on this topic |
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
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| 8x8 Contact Center | Dialpad Connect | |
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| Considered Both Products | No answer on this topic | Chose Dialpad Connect Dialpad Talk has changed its pricing; however, it's still a good option against most VOIP services in my opinion. Google Voice lacks features. 8x8's app was was a little confusing. RingCentral and Vonage are pricey for small companies. I've tested other tools that seem to have … Invited by the Vendor A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Dialpad Connect Their customer service was very poor. I never had the opportunity to speak directly with a rep, it was done through a live chat or email. Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info |
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| Would buy again | ||
No answers on this topic | No answers on this topic | |
| Delivers good value for the price | ||
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| Happy with the feature set | ||
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| Lived up to sales and marketing promises | ||
No answers on this topic | No answers on this topic | |
| Implementation went as expected | ||
No answers on this topic | No answers on this topic | |
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| Cloud PBX |
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| 8x8 Contact Center | Dialpad Connect | |
|---|---|---|
| Likelihood to Recommend | 6.5 | 7.6 |
| Likelihood to Renew | 5.3 | 8.9 |
| Usability | 8.0 | 8.4 |
| Availability | 9.1 | 8.3 |
| Performance | 9.1 | 9.0 |
| Support Rating | 9.1 | 9.1 |
| In-Person Training | 9.1 | 9.1 |
| Online Training | - | 9.1 |
| Implementation Rating | 9.1 | 8.4 |
| Configurability | 9.1 | 9.1 |
| Contract Terms and Pricing Model | 7.3 | 5.7 |
| Ease of integration | 8.6 | 9.1 |
| Product Scalability | 9.1 | 8.9 |
| Professional Services | - | 9.1 |
| Vendor post-sale | - | 9.1 |
| Vendor pre-sale | - | 9.1 |
