Dialpad Connect vs. Google Hangouts (Classic)

Dialpad Connect

498 Reviews and Ratings

Google Hangouts (Classic)

522 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Dialpad Connect	Score8.1 out of 10	N/A	Dialpad Connect is a cloud communications UCaaS platform that provides users with integrated voice, video, and messaging capabilities from one unified interface.	$27 per month
Google Hangouts (Classic)	Score8.8 out of 10	N/A	The classic version of Google Hangouts included messaging, voice, VoIP, and video call capabilities. It was replaced by the Hangouts Chat collaboration tool, and Google continues to support conferencing via the new Hangouts Meet.	N/A

Pricing

Dialpad Connect

Google Hangouts (Classic)

Standard: $27
per month per user
Pro: $35
per month per user
Enterprise: Contact sales team
per user/per month

No answers on this topic

Pricing Offerings
Dialpad Connect	Google Hangouts (Classic)
Free Trial
No	No
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	No

No setup fee

No setup fee

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Community Pulse
Key User Insights
	Dialpad Connect	Google Hangouts (Classic)
Considered Both Products	Dialpad Verified User Chose Dialpad Connect The main advantage is being able to seamlessly mimic a regular cell phone, which Google Hangouts does not provide. Skype also is geared more toward VoIP/remote meetings and not the call/text functionality that is our main need for this type of product. The simplicity of the … Incentivized Helpful? Verified User Chose Dialpad Connect I have used a Cisco phone system at a prior company, but I have no idea what product type exactly. It wasn't as easy to use and was not integrated into user experience as Dialpad. That was also 6 years ago, so I'm sure the technology has greatly improved since then, but I much … Incentivized Helpful? Verified User Chose Dialpad Connect Integration and ability to click to dial. Cost was the biggest reason. Google Voice wasn't robust enough for us, but Grasshopper was getting too pricey. Incentivized Helpful? Giorgia Cifani President - Creative Director - UX Designer in Professional Services at Giotto Studios (Graphic Design, 1-10 employees) Chose Dialpad Connect I started with the free version of Dialpad in my business so I didn’t have to put a commitment down like Skype or Google Voice in order to have my own number. Skypes’s connection is not always clear, Dialpad is perfect. All the time. Incentivized Helpful? Verified User Chose Dialpad Connect The number one standout for Dialpad is its ease of use. 30 minutes at most to configure. With the competition, you cannot even get done with the "introductory" phone call in that time. The second standout is the price. The price per line provides a much better value. Incentivized Helpful?	Discontinued Products Verified User Chose Google Hangouts (Classic) It's a good app, but doesn't seem like it's getting more robust, seems like it will be sunset soon. Incentivized Helpful?
	Would buy again
	No answers on this topic	No answers on this topic
	Delivers good value for the price
	No answers on this topic	No answers on this topic
	Happy with the feature set
	No answers on this topic	No answers on this topic
	Lived up to sales and marketing promises
	No answers on this topic	No answers on this topic
	Implementation went as expected
No answers on this topic	No answers on this topic

Features

Dialpad Connect

Google Hangouts (Classic)

Comparison of Performance & Compatibility of Online Events Software features of Dialpad Connect and Google Hangouts (Classic)
Feature	Dialpad Connect 8.3 62 Ratings	Google Hangouts (Classic) - Ratings
High quality audio	8.461 Ratings	00 Ratings
High quality video	8.236 Ratings	00 Ratings

Comparison of Screen Sharing features of Dialpad Connect and Google Hangouts (Classic)
Feature	Dialpad Connect 7.9 26 Ratings	Google Hangouts (Classic) - Ratings
Desktop sharing	7.926 Ratings	00 Ratings

Comparison of Online Meetings / Events features of Dialpad Connect and Google Hangouts (Classic)
Feature	Dialpad Connect 8.3 37 Ratings	Google Hangouts (Classic) - Ratings
Calendar integration	8.431 Ratings	00 Ratings
Meeting initiation	7.927 Ratings	00 Ratings
Record meetings / events	8.731 Ratings	00 Ratings

Comparison of Online Events Collaboration features of Dialpad Connect and Google Hangouts (Classic)
Feature	Dialpad Connect 8.2 20 Ratings	Google Hangouts (Classic) - Ratings
Live chat	8.220 Ratings	00 Ratings

Comparison of Online Events Security features of Dialpad Connect and Google Hangouts (Classic)
Feature	Dialpad Connect 8.0 35 Ratings	Google Hangouts (Classic) - Ratings
User authentication	7.828 Ratings	00 Ratings
Participant roles & permissions	8.233 Ratings	00 Ratings

Comparison of Cloud PBX features of Dialpad Connect and Google Hangouts (Classic)
Feature	Dialpad Connect 8.2 56 Ratings	Google Hangouts (Classic) 6.3 57 Ratings
Hosted PBX	8.227 Ratings	6.915 Ratings
Multi-level Interactive Voice Response (IVR)	7.833 Ratings	7.725 Ratings
Directory of employee names	8.752 Ratings	3.045 Ratings
User templates	00 Ratings	5.022 Ratings
Call reports	00 Ratings	9.034 Ratings

Comparison of Call Management features of Dialpad Connect and Google Hangouts (Classic)
Feature	Dialpad Connect 8.3 68 Ratings	Google Hangouts (Classic) 8.0 66 Ratings
Answering rules	8.956 Ratings	8.033 Ratings
Call recording	7.562 Ratings	7.937 Ratings
Call park	8.445 Ratings	7.018 Ratings
Call screening	8.651 Ratings	9.036 Ratings
Message alerts	8.763 Ratings	8.058 Ratings
Business SMS/External Messaging	8.755 Ratings	00 Ratings
Online Fax	7.416 Ratings	00 Ratings
Voicemail Transcription	8.364 Ratings	00 Ratings

Comparison of Mobile apps features of Dialpad Connect and Google Hangouts (Classic)
Feature	Dialpad Connect 7.7 57 Ratings	Google Hangouts (Classic) 8.0 85 Ratings
Mobile app for iOS	7.737 Ratings	8.173 Ratings
Mobile app for Android	7.733 Ratings	8.071 Ratings

Comparison of Unified Communications Platform and Collaboration features of Dialpad Connect and Google Hangouts (Classic)
Feature	Dialpad Connect 7.9 49 Ratings	Google Hangouts (Classic) - Ratings
Centralized communications management	8.239 Ratings	00 Ratings
Team messaging	8.135 Ratings	00 Ratings
Team document sharing	7.721 Ratings	00 Ratings
Call and meeting analytics	7.839 Ratings	00 Ratings

Comparison of VoIP system collaboration features of Dialpad Connect and Google Hangouts (Classic)
Feature	Dialpad Connect - Ratings	Google Hangouts (Classic) 8.6 84 Ratings
Video conferencing	00 Ratings	9.079 Ratings
Audio conferencing	00 Ratings	9.079 Ratings
Video screen sharing	00 Ratings	7.148 Ratings
Instant messaging	00 Ratings	9.052 Ratings

User Ratings
	Dialpad Connect	Google Hangouts (Classic)
Likelihood to Recommend	7.6 (291 ratings)	8.0 (91 ratings)
Likelihood to Renew	8.9 (10 ratings)	10.0 (1 ratings)
Usability	8.5 (46 ratings)	8.0 (7 ratings)
Availability	8.3 (4 ratings)	- (0 ratings)
Performance	9.0 (4 ratings)	- (0 ratings)
Support Rating	9.1 (57 ratings)	8.0 (36 ratings)
In-Person Training	9.1 (1 ratings)	- (0 ratings)
Online Training	9.1 (1 ratings)	- (0 ratings)
Implementation Rating	8.3 (6 ratings)	- (0 ratings)
Configurability	9.1 (2 ratings)	- (0 ratings)
Contract Terms and Pricing Model	5.6 (2 ratings)	- (0 ratings)
Ease of integration	9.1 (1 ratings)	- (0 ratings)
Product Scalability	8.9 (4 ratings)	- (0 ratings)
Professional Services	9.1 (1 ratings)	- (0 ratings)
Vendor post-sale	9.1 (2 ratings)	- (0 ratings)
Vendor pre-sale	9.1 (2 ratings)	- (0 ratings)