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Dialpad Connect vs. RingEX

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Dialpad Connect

498 Reviews and Ratings

RingEX

459 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Dialpad Connect

    Score8.1 out of 10
    		N/ADialpad Connect is a cloud communications UCaaS platform that provides users with integrated voice, video, and messaging capabilities from one unified interface.

    $27

    per month

    RingEX

    Score8.6 out of 10
    		N/ARingEx is a cloud-based VoIP solution available via computer mobile application. It features video and audio conferencing, desktop phone rentals, collaboration tools, and integrations with other business applications. Plans are available on a monthly, per user subscription basis.

    $19.99

    per month

    Pricing
    Dialpad ConnectRingEX
    Editions & Modules
    Standard
    $27
    per month per user
    Pro
    $35
    per month per user
    Enterprise
    Contact sales team
    per user/per month
    Essentials (up to 20 users)
    $19.99
    per user/per month
    Standard
    $27.99
    per user/per month
    Premium
    $34.99
    per user/per month
    Ultimate
    $49.99
    per user/per month
    Offerings
    Pricing Offerings
    Dialpad ConnectRingEX
    Free Trial
    NoYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details—Pricing above is per/month paid annually. Pricing increases when paid monthly. Essentials - $29.99/month (paid monthly) Standard - $37.99/month (paid monthly) Premium - $44.99/month (paid monthly) Ultimate - $59.99/month (paid monthly)
    More Pricing Information
    Community Pulse
    Dialpad ConnectRingEX
    Considered Both Products
    Dialpad
    Verified User
    Chose Dialpad Connect
    Honestly, this came down to two things: Voice to Text transcripts and customer service. I will never use RingCentral MVP due to their TERRIBLE customer service. I tried them out, and during the trial they failed to ever resolve 90% of the issues facing our organization. …
    Incentivized
    Jason Heidkamp
    Owner in Sales at MYsurance (Insurance, 1-10 employees)
    Chose Dialpad Connect
    Better User Interface with Dialpad Talk for the application. However, RingCentral has unified phone numbers where your voice line is also your fax line. DialPad uses a 3rd party (HelloFax) and adds a margin to the cost to make a profit. Dialpad Talk just needs to develop …
    Incentivized
    Ray Domingo
    Chief Executive Recruiter in Sales at RDX Search (Staffing & Recruiting, 1-10 employees)
    Chose Dialpad Connect
    Dialpad has more features, is less complicated, and is more cost-effective than the others I have tried.
    Incentivized
    Verified User
    Chose Dialpad Connect
    Dialpad [Talk] has more voicemail, auto-attendant, and multi-user services. It appears to be best oriented to a small or mid-sized business.
    Incentivized
    Tim Turpin
    President in Sales at Conscious Business Capital lnc (Financial Services, 1-10 employees)
    Chose Dialpad Connect
    Plain and simple, you get more for your dollar. It's clearly a better value.
    Incentivized
    Verified User
    Chose Dialpad Connect
    Self-onboarding and support is top notch and easy, their Voice Intelligence is amazing.
    Incentivized
    Archie Jack (AJ)
    Independent Consultant in Corporate at Freelance (Media Production, 1-10 employees)
    Chose Dialpad Connect
    With [an]other company [I] used RingCentral. They offered more features but at a high cost per line whereas Dialpad offers the features that are used on a daily basis at a competitive price.
    Incentivized
    Riley McDaniel
    Operations Manager in Legal at Roberts & Roberts (Law Practice, 11-50 employees)
    Chose Dialpad Connect
    We absolutely hated RingCentral. The admin portal was a nightmare. Figuring out how to make the most basic of changes took forever. We couldn't even delete users on our own! We had to call AT&T and wait on hold for 20 minutes just for them to do it for us. The faxing never …
    Incentivized
    Verified User
    Chose Dialpad Connect
    I used Google Voice free service. It helped me, however, I was getting tired of using their web interface. Sometimes, the call quality suffered a lot. Also, their SMS and MMS services were not convenient enough.
    I used RingCentral almost 10 years ago and was not too happy with …
    Incentivized
    Verified User
    Chose Dialpad Connect
    It was hard to install and upgrade. We had to be supported by a tech company that charged for their support.
    Incentivized
    Verified User
    Chose Dialpad Connect
    Less expensive, Clio integration, on-the-fly transcription.
    Incentivized
    Jeremy Goldsborough
    Company Owner in Customer Service at Spirelight Web (Graphic Design, 1-10 employees)
    Chose Dialpad Connect
    Dialpad has provided an overall better experience, not only in app and feature quality, but also in the arena of customer service. Previous VOIPs were cumbersome and difficult to get support on. Dialpad has been the opposite. While Dialpad provides a better experience across …
    Incentivized
    Verified User
    Chose Dialpad Connect
    They are all pretty similar, however, Dialpad seems to have a tighter all-in-one solution with uber conference integrated in the desktop app and you can invite or launch meetings from there. I have not used the newer Zoom phone options or newest RingCentral meetings yet, but …
    Incentivized
    Steven Griswold
    President in Corporate at Griswold & Griswold Insurance Agency Inc. (Insurance, 1-10 employees)
    Chose Dialpad Connect
    At the time (over 3 years ago) Dialpad was the only cloud-based VOIP vendor that offered this wealth of features, modern design, and highly active change log. Now that other vendors have caught up there's less and less reason to use Dialpad so I can no longer recommend it to …
    Incentivized
    Sam Shearin
    Chief Technology Officer in Information Technology at Infinite Recovery (Hospital & Health Care, 51-200 employees)
    Chose Dialpad Connect
    I have used Ooma Busines, OnSip, RingCentral, Google Voice, Voip.ms, 8x8... and chose Dialpad because of the price and feature selection. Multi-device and multi-platform (Windows/Android/Mac/iOS) features were intriguing and worked well. Ultimately not my top choice just …
    Incentivized
    Verified User
    Chose Dialpad Connect
    Dialpad's reliability and clarity was the major difference I noticed right away.
    Incentivized
    RingCentral
    Verified User
    Chose RingEX
    They are cheaper. I prefer a dialpad over Ring any day.
    Incentivized
    Verified User
    Chose RingEX
    RingEX doesn't really compare to any of these services (nor do they stack up against a superior telecom service such as the Verizon One Talk Mobile Application). Their product is glitchy and their tech support is not very knowledgeable or forthcoming. I found that I had more …
    Incentivized
    Tristan Dobbs
    Vice President of Shared Services in Professional Services at Cloudbakers (Computer Software, 51-200 employees)
    Chose RingEX
    The biggest difference between RingEX and its competitors is that the service is solid without sacrificing features. The infrastructure is great, which means that quality is high. But the interface is lacking and older-looking. It would do well to take a page from the Google …
    Incentivized
    Verified User
    Chose RingEX
    Almost all competitors charge for calls by the minute. Some have packages for minutes, but for a business doing large volumes of calls, this is simply not cost-effective. RingEX having unlimited calling instantly makes it a lower-cost option than most competitors at this …
    Incentivized
    Jordan Durante, PMP
    Project Manager in Professional Services at RingCentral (Telecommunications, 1001-5000 employees)
    Chose RingEX
    RingEX's Reliability and overall cost helped with our decision. While the competition have corresponding products and features, RingEX seem to really nail it in terms of usability.
    Incentivized
    Verified User
    Chose RingEX
    RingCentral's flexibility and reliability proved to be far superior to the other products we tested.
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    Dialpad ConnectRingEX
    Performance & Compatibility of Online Events Software
    Comparison of Performance & Compatibility of Online Events Software features of Dialpad Connect and RingEX
    Feature
    Dialpad Connect
    8.3
    62 Ratings
    RingEX
    -
    Ratings
    High quality audio8.461 Ratings00 Ratings
    High quality video8.236 Ratings00 Ratings
    Screen Sharing
    Comparison of Screen Sharing features of Dialpad Connect and RingEX
    Feature
    Dialpad Connect
    7.9
    26 Ratings
    RingEX
    -
    Ratings
    Desktop sharing7.926 Ratings00 Ratings
    Online Meetings / Events
    Comparison of Online Meetings / Events features of Dialpad Connect and RingEX
    Feature
    Dialpad Connect
    8.3
    37 Ratings
    RingEX
    -
    Ratings
    Calendar integration8.431 Ratings00 Ratings
    Meeting initiation7.927 Ratings00 Ratings
    Record meetings / events8.731 Ratings00 Ratings
    Online Events Collaboration
    Comparison of Online Events Collaboration features of Dialpad Connect and RingEX
    Feature
    Dialpad Connect
    8.2
    20 Ratings
    RingEX
    -
    Ratings
    Live chat8.220 Ratings00 Ratings
    Online Events Security
    Comparison of Online Events Security features of Dialpad Connect and RingEX
    Feature
    Dialpad Connect
    8.0
    35 Ratings
    RingEX
    -
    Ratings
    User authentication7.828 Ratings00 Ratings
    Participant roles & permissions8.233 Ratings00 Ratings
    Cloud PBX
    Comparison of Cloud PBX features of Dialpad Connect and RingEX
    Feature
    Dialpad Connect
    8.2
    56 Ratings
    RingEX
    8.5
    160 Ratings
    Hosted PBX8.227 Ratings8.487 Ratings
    Multi-level Interactive Voice Response (IVR)7.833 Ratings8.0118 Ratings
    Directory of employee names8.752 Ratings9.3143 Ratings
    User templates00 Ratings8.4109 Ratings
    Call reports00 Ratings8.6144 Ratings
    Call Management
    Comparison of Call Management features of Dialpad Connect and RingEX
    Feature
    Dialpad Connect
    8.3
    68 Ratings
    RingEX
    8.8
    169 Ratings
    Answering rules8.956 Ratings8.7154 Ratings
    Call recording7.562 Ratings9.2143 Ratings
    Call park8.445 Ratings8.5123 Ratings
    Call screening8.651 Ratings8.5134 Ratings
    Message alerts8.763 Ratings9.1159 Ratings
    Business SMS/External Messaging8.755 Ratings00 Ratings
    Online Fax7.416 Ratings00 Ratings
    Voicemail Transcription8.364 Ratings00 Ratings
    Mobile apps
    Comparison of Mobile apps features of Dialpad Connect and RingEX
    Feature
    Dialpad Connect
    7.7
    57 Ratings
    RingEX
    9.3
    146 Ratings
    Mobile app for iOS7.737 Ratings9.2128 Ratings
    Mobile app for Android7.733 Ratings9.3110 Ratings
    Unified Communications Platform and Collaboration
    Comparison of Unified Communications Platform and Collaboration features of Dialpad Connect and RingEX
    Feature
    Dialpad Connect
    7.9
    49 Ratings
    RingEX
    -
    Ratings
    Centralized communications management8.239 Ratings00 Ratings
    Team messaging8.135 Ratings00 Ratings
    Team document sharing7.721 Ratings00 Ratings
    Call and meeting analytics7.839 Ratings00 Ratings
    VoIP system collaboration
    Comparison of VoIP system collaboration features of Dialpad Connect and RingEX
    Feature
    Dialpad Connect
    -
    Ratings
    RingEX
    9.0
    145 Ratings
    Video conferencing00 Ratings8.9110 Ratings
    Audio conferencing00 Ratings9.5125 Ratings
    Video screen sharing00 Ratings8.380 Ratings
    Instant messaging00 Ratings9.398 Ratings
    User Ratings
    Dialpad ConnectRingEX
    Likelihood to Recommend
    7.6
    (291 ratings)
    8.5
    (180 ratings)
    Likelihood to Renew
    8.9
    (10 ratings)
    8.9
    (15 ratings)
    Usability
    8.5
    (46 ratings)
    8.7
    (11 ratings)
    Availability
    8.3
    (4 ratings)
    9.3
    (110 ratings)
    Performance
    9.0
    (4 ratings)
    8.0
    (2 ratings)
    Support Rating
    9.1
    (57 ratings)
    5.3
    (28 ratings)
    In-Person Training
    9.1
    (1 ratings)
    7.3
    (1 ratings)
    Online Training
    9.1
    (1 ratings)
    -
    (0 ratings)
    Implementation Rating
    8.4
    (6 ratings)
    8.1
    (6 ratings)
    Configurability
    9.1
    (2 ratings)
    7.0
    (1 ratings)
    Contract Terms and Pricing Model
    5.7
    (2 ratings)
    1.0
    (1 ratings)
    Ease of integration
    9.1
    (1 ratings)
    9.0
    (1 ratings)
    Product Scalability
    8.9
    (4 ratings)
    10.0
    (2 ratings)
    Professional Services
    9.1
    (1 ratings)
    1.0
    (1 ratings)
    Vendor post-sale
    9.1
    (2 ratings)
    4.0
    (1 ratings)
    Vendor pre-sale
    9.1
    (2 ratings)
    8.0
    (1 ratings)