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Dialpad Connect vs. Zoom Workplace

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Dialpad Connect

498 Reviews and Ratings

Zoom Workplace

5,822 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Dialpad Connect

    Score8.1 out of 10
    		N/ADialpad Connect is a cloud communications UCaaS platform that provides users with integrated voice, video, and messaging capabilities from one unified interface.

    $27

    per month

    Zoom Workplace

    Score8.4 out of 10
    		N/AZoom Workplace, Zoom’s open collaboration platform with an AI Companion, empowers teams to be more productive, and strengthen customer relationships throughout the customer lifecycle with Zoom’s Business Services for sales, marketing, and customer experience teams, including Zoom Contact Center.

    $15.99

    per month per user

    Pricing
    Dialpad ConnectZoom Workplace
    Editions & Modules
    Standard
    $27
    per month per user
    Pro
    $35
    per month per user
    Enterprise
    Contact sales team
    per user/per month
    Add-On Zoom Translated Captions
    $5
    per month per license
    Add-On - Zoom Whiteboard
    $24.90
    per year
    Pro
    $149.90
    per year per user
    Business
    $199.90
    per year per user
    Business Plus
    $250.00
    per year per user
    Add-On - Conference Room Connector
    $499
    per year
    Basic
    Free
    Enterprise
    Custom
    Add-On - Large Meetings
    starting at $600
    per year
    Add-On - Cloud Storage
    starting at $120
    per year
    Add-On Audio Conferencing
    starting at $1200
    per year
    Add-On Zoom Phone Power Pack
    Starting at $300
    per year per user
    Add-On - Zoom IQ for Sales
    Contact Sales
    Add-On - Quality of Service Subscription
    Contact Sales
    Offerings
    Pricing Offerings
    Dialpad ConnectZoom Workplace
    Free Trial
    NoYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    Dialpad ConnectZoom Workplace
    Considered Both Products
    Dialpad
    Phil Pak
    Marketing Sales Executive in Sales at Steep Digital (Marketing & Advertising, 1-10 employees)
    Chose Dialpad Connect
    We like the user friendliness of Dialpad Connect over Zoom, as it integrates with our CRM much easier. Also found the Ai portion of Dialpad was far superior in accuracy over Zoom, and the call summaries and transcripts are top notch and an absolute key feature that won us over.
    Incentivized
    Verified User
    Chose Dialpad Connect
    We have not used other alternatives for this service. Dialpad works well for our needs and so far it is working for everyone now that we have figured out the synching issue mentioned earlier in this review. We do use Discord for internal calls and staff messages, but those …
    Incentivized
    Verified User
    Chose Dialpad Connect
    Dialpad Talk provides a more comprehensive user experience as it has more functions. However, Zoom has a simpler interface which I prefer when meeting with participants as other more complex functions are not needed for those meetings. However, I can see their purpose for a …
    Incentivized
    Shantay Wilson
    Care management superviosr at Healthcare choices NY (Hospital & Health Care, 51-200 employees)
    Chose Dialpad Connect
    I use Zoom a lot. Started using Dialpad and wish the video was easy to use. I have to practice. I've also used Skype that is a similar product for calling. My perspective is to consider making the video a bit easier to use. My experience has been great with similar products …
    Incentivized
    Archie Jack (AJ)
    Independent Consultant in Corporate at Freelance (Media Production, 1-10 employees)
    Chose Dialpad Connect
    With [an]other company [I] used RingCentral. They offered more features but at a high cost per line whereas Dialpad offers the features that are used on a daily basis at a competitive price.
    Incentivized
    Verified User
    Chose Dialpad Connect
    I used Google Voice free service. It helped me, however, I was getting tired of using their web interface. Sometimes, the call quality suffered a lot. Also, their SMS and MMS services were not convenient enough.
    I used RingCentral almost 10 years ago and was not too happy with …
    Incentivized
    Verified User
    Chose Dialpad Connect
    It was hard to install and upgrade. We had to be supported by a tech company that charged for their support.
    Incentivized
    Mostofa Rafat Mahdi Adib
    Analyst - Market Development at M2SYS Technology (Computer Software, 51-200 employees)
    Chose Dialpad Connect
    Dialpad has a unique capability that none of its competitors have, which is it lets you call the cell phones of people around the world. They have provided us with seamless calling, which allows us to be in touch with our clients irrespective of scheduling and sending out …
    Incentivized
    Verified User
    Chose Dialpad Connect
    They are all pretty similar, however, Dialpad seems to have a tighter all-in-one solution with uber conference integrated in the desktop app and you can invite or launch meetings from there. I have not used the newer Zoom phone options or newest RingCentral meetings yet, but …
    Incentivized
    Verified User
    Chose Dialpad Connect
    Dialpad provided better quality and better service. We were able to work directly with the company, and not have to go through an "agent." What's more, when we did have to speak to someone, it was a rep in the USA, not someone in a call center far away from where we are.
    Incentivized
    Giorgia Cifani
    President - Creative Director - UX Designer in Professional Services at Giotto Studios (Graphic Design, 1-10 employees)
    Chose Dialpad Connect
    I started with the free version of Dialpad in my business so I didn’t have to put a commitment down like Skype or Google Voice in order to have my own number. Skypes’s connection is not always clear, Dialpad is perfect. All the time.
    Incentivized
    Verified User
    Chose Dialpad Connect
    The number one standout for Dialpad is its ease of use. 30 minutes at most to configure. With the competition, you cannot even get done with the "introductory" phone call in that time.

    The second standout is the price. The price per line provides a much better value.
    Incentivized
    Zoom
    Verified User
    Chose Zoom Workplace
    Zoom Workspace has a more robust phone system than Dialpad. Dialpad's PBX does not allow routing to external numbers. I had to route to my personal account and set it to auto-forward to the external number. Zoom Workspace gives me the option of either forwarding to a queue, …
    Incentivized
    Bobby Apodaca
    Manager at IronOrbit (Information Technology & Services, 51-200 employees)
    Chose Zoom Workplace
    Zoom is a much more user-friendly product than others we have used in the past. The user experience with Zoom was much better than our previous screen sharing, audio conferencing, and video conferencing products. Zoom is a very common tool that is also used by many of our …
    Incentivized
    Bon Neovakul
    Helpdesk Manager in Information Technology at Eventbrite (Events Services, 1001-5000 employees)
    Chose Zoom Workplace
    Zoom has every feature they have and more. We selected Zoom because it was the best out there with good ease of use. Also, users know the name and they have a position view of it.
    Incentivized
    Denney Fifield
    Director of Technology Services in Information Technology at Strong & Hanni (Legal Services, 51-200 employees)
    Chose Zoom Workplace
    Quailty of Video and Audio on all three is very good. However, Zoom Workplace really shined with its AI features. RingCentral hadn't really rolled their AI out when we evaluated them and Dialpad did have AI features, but they really failed in some critical testing. Had the …
    Incentivized
    Verified User
    Chose Zoom Workplace
    Zoom Workplace is the most utlizied video conferencing platform within our organization. We also use Microsoft Teams, Dialpad, and 8x8 but Zoom Workplace is probably the default for most people and most widely used.
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    Dialpad ConnectZoom Workplace
    Performance & Compatibility of Online Events Software
    Comparison of Performance & Compatibility of Online Events Software features of Dialpad Connect and Zoom Workplace
    Feature
    Dialpad Connect
    8.3
    62 Ratings
    Zoom Workplace
    8.4
    932 Ratings
    High quality audio8.461 Ratings8.7926 Ratings
    High quality video8.236 Ratings8.7924 Ratings
    Screen Sharing
    Comparison of Screen Sharing features of Dialpad Connect and Zoom Workplace
    Feature
    Dialpad Connect
    7.9
    26 Ratings
    Zoom Workplace
    8.6
    931 Ratings
    Desktop sharing7.926 Ratings9.1930 Ratings
    Online Meetings / Events
    Comparison of Online Meetings / Events features of Dialpad Connect and Zoom Workplace
    Feature
    Dialpad Connect
    8.3
    37 Ratings
    Zoom Workplace
    8.6
    936 Ratings
    Calendar integration8.431 Ratings8.3850 Ratings
    Meeting initiation7.927 Ratings9.5910 Ratings
    Record meetings / events8.731 Ratings9.4885 Ratings
    Online Events Collaboration
    Comparison of Online Events Collaboration features of Dialpad Connect and Zoom Workplace
    Feature
    Dialpad Connect
    8.2
    20 Ratings
    Zoom Workplace
    8.2
    807 Ratings
    Live chat8.220 Ratings8.4789 Ratings
    Online Events Security
    Comparison of Online Events Security features of Dialpad Connect and Zoom Workplace
    Feature
    Dialpad Connect
    8.0
    35 Ratings
    Zoom Workplace
    9.1
    792 Ratings
    User authentication7.828 Ratings9.1695 Ratings
    Participant roles & permissions8.233 Ratings9.2759 Ratings
    Cloud PBX
    Comparison of Cloud PBX features of Dialpad Connect and Zoom Workplace
    Feature
    Dialpad Connect
    8.2
    56 Ratings
    Zoom Workplace
    8.7
    179 Ratings
    Hosted PBX8.227 Ratings8.082 Ratings
    Multi-level Interactive Voice Response (IVR)7.833 Ratings8.9104 Ratings
    Directory of employee names8.752 Ratings9.0165 Ratings
    Call Management
    Comparison of Call Management features of Dialpad Connect and Zoom Workplace
    Feature
    Dialpad Connect
    8.3
    68 Ratings
    Zoom Workplace
    8.8
    199 Ratings
    Answering rules8.956 Ratings8.4150 Ratings
    Call recording7.562 Ratings9.1180 Ratings
    Call park8.445 Ratings9.0114 Ratings
    Call screening8.651 Ratings8.8125 Ratings
    Message alerts8.763 Ratings9.1158 Ratings
    Business SMS/External Messaging8.755 Ratings9.0104 Ratings
    Online Fax7.416 Ratings00 Ratings
    Voicemail Transcription8.364 Ratings8.3146 Ratings
    Mobile apps
    Comparison of Mobile apps features of Dialpad Connect and Zoom Workplace
    Feature
    Dialpad Connect
    7.7
    57 Ratings
    Zoom Workplace
    9.2
    223 Ratings
    Mobile app for iOS7.737 Ratings9.3198 Ratings
    Mobile app for Android7.733 Ratings9.1138 Ratings
    Unified Communications Platform and Collaboration
    Comparison of Unified Communications Platform and Collaboration features of Dialpad Connect and Zoom Workplace
    Feature
    Dialpad Connect
    7.9
    49 Ratings
    Zoom Workplace
    9.0
    186 Ratings
    Centralized communications management8.239 Ratings8.8148 Ratings
    Team messaging8.135 Ratings9.2156 Ratings
    Team document sharing7.721 Ratings9.2136 Ratings
    Call and meeting analytics7.839 Ratings8.9154 Ratings
    User Ratings
    Dialpad ConnectZoom Workplace
    Likelihood to Recommend
    7.6
    (291 ratings)
    9.0
    (984 ratings)
    Likelihood to Renew
    8.9
    (10 ratings)
    4.4
    (21 ratings)
    Usability
    8.4
    (46 ratings)
    5.6
    (41 ratings)
    Availability
    8.3
    (4 ratings)
    9.1
    (2 ratings)
    Performance
    9.0
    (4 ratings)
    9.1
    (2 ratings)
    Support Rating
    9.1
    (57 ratings)
    1.6
    (42 ratings)
    In-Person Training
    9.1
    (1 ratings)
    9.1
    (1 ratings)
    Online Training
    9.1
    (1 ratings)
    -
    (0 ratings)
    Implementation Rating
    8.4
    (6 ratings)
    2.6
    (9 ratings)
    Configurability
    9.1
    (2 ratings)
    9.1
    (2 ratings)
    Contract Terms and Pricing Model
    5.7
    (2 ratings)
    8.0
    (13 ratings)
    Ease of integration
    9.1
    (1 ratings)
    7.3
    (2 ratings)
    Product Scalability
    8.9
    (4 ratings)
    9.1
    (2 ratings)
    Professional Services
    9.1
    (1 ratings)
    9.2
    (8 ratings)
    Vendor post-sale
    9.1
    (2 ratings)
    9.1
    (2 ratings)
    Vendor pre-sale
    9.1
    (2 ratings)
    7.3
    (2 ratings)