Dovetail vs. Smartlook
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Dovetail | Score8.3 out of 10 | Mid-Size Companies (51-1,000 employees) | Dovetail, headquartered in Sydney, aims to enable the world to create better products and services through deep customer understanding. Dovetail states they empower 45,000+ people, from agencies to universities to Fortune 100 companies, to make sense of their customer research in one collaborative research platform. | $0 per month |
 Smartlook | Score8.2 out of 10 | Small Businesses (1-50 employees) | Smartlook is an analytics solution tool for websites, iOS/Android apps, and various app frameworks, that answers the "whys" behind users' actions. It helps users understand precisely how customers interact with website and app — watch recordings, create heatmaps, use automatic tracked events, and build conversion funnels. Data is seen on one central dashboard, which enables sharing and collaborating with colleagues. This is to support clear, data-driven decision-making for product managers,… | $55 per month 5000 sessions |
| Dovetail | Smartlook | |||||||||||||||
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| Entry-level Setup Fee | Optional | Optional | ||||||||||||||
| Additional Details | Discount available for annual billing on the Professional plan. | All Smartlook packages support both web and mobile app platforms. | ||||||||||||||
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| Dovetail | Smartlook | |
|---|---|---|
| Likelihood to Recommend | 7.5 | 9.0 |
| Likelihood to Renew | - | 8.9 |
| Usability | 6.0 | 10.0 |
| Availability | - | 9.1 |
| Performance | - | 8.2 |
| Support Rating | - | 10.0 |
| Implementation Rating | - | 7.3 |
| Configurability | - | 8.2 |
| Ease of integration | - | 9.1 |
| Product Scalability | - | 8.2 |
| Vendor post-sale | - | 9.1 |
| Vendor pre-sale | - | 9.1 |