Dovetail vs. UserTesting

Dovetail

41 Reviews and Ratings

UserTesting

298 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Dovetail	Score8.3 out of 10	Mid-Size Companies (51-1,000 employees)	Dovetail, headquartered in Sydney, aims to enable the world to create better products and services through deep customer understanding. Dovetail states they empower 45,000+ people, from agencies to universities to Fortune 100 companies, to make sense of their customer research in one collaborative research platform.	$0 per month
UserTesting	Score8 out of 10	N/A	UserTesting helps UX researchers, designers, product teams, and marketers gather actionable insights through research, testing, and feedback. With a network of real people ready to share their perspectives, UserTesting enables organizations to make customer-first decisions at scale.	N/A

Pricing

Dovetail

UserTesting

Free: $0
Professional: $15
per month
Enterprise: Contact Sales
per year

No answers on this topic

Pricing Offerings
Dovetail	UserTesting
Free Trial
Yes	Yes
Free/Freemium Version
Yes	No
Premium Consulting/Integration Services
No	No

Optional

No setup fee

Discount available for annual billing on the Professional plan.

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Community Pulse
Key User Insights
	Dovetail	UserTesting
Considered Both Products	Dovetail Nic Nieves Sr. UX/UI Designer in Marketing at BambooHR (Computer Software, 1001-5000 employees) Chose Dovetail Dovetail is 10X better. So much easier and truly meant for having one centralized workspace. Everything from the highlights and tags and videos and column customization when editing makes it easy to call them the winner in this field. I wouldn't want to go back to my other … Incentivized Helpful? Verified User Chose Dovetail Marvin's approach to AI has always been a core part of their platform, and so the integration of AI features (and the focus on building an AI product that works effectively for the kind of research we are doing) has always been at the forefront of their thinking and design. … Incentivized Helpful? Lada Gorlenko Sr Director, Research in Research & Development at MURAL (Computer Software, 201-500 employees) Chose Dovetail Haven't used EnjoyHQ in the last three years, so cannot compare the new capabilities like AI. We switched to Dovetail because it was easier to use at the time. Incentivized Helpful? Verified User Chose Dovetail We chose Dovetail because it was more powerful and simple to use when we evaluated these tools. Incentivized Helpful?	UserTesting Verified User Chose UserTesting UserTesting is probably the most polished with the largest tester pool, fastest turnaround, and great tools for both moderated and unmoderated tests. Userlytics is a solid alternative, especially for the budget-conscious. It supports usability testing on lots of devices, and … Incentivized Helpful? Charlotte Moore UX Researcher in Product Management at Emburse (Computer Software, 501-1000 employees) Chose UserTesting UserTesting is very much a usability testing tool. dscout has much more robust functionality and feels like a more complete user research tool, and I prefer the quality of the panel. However, the UserTesting panel is much larger, and works well when you have lower barriers to … Incentivized Helpful? Shaina Carvalho Design Lead in Product Management at Lift Ventures (E-Learning, 11-50 employees) Chose UserTesting The large audience pool, unlimited testing and intuitive platform Incentivized Helpful? Gonzalo M. Gonzales UX Researcher in Product Management at Macmillan Education Ltd (Education Management, 5001-10,000 employees) Chose UserTesting User Testing is so much easier to use than other user testing tools. It's also pretty good for transcription and now they do transcription in Spanish, which is also an important part of my work and that was one of the reasons I used Dovetail. Now I still use Dovetail as it's a … Incentivized Helpful? Verified User Chose UserTesting UserTesting and Dovetail support each other well. Incentivized Helpful?
	Would buy again
	No answers on this topic	No answers on this topic
	Delivers good value for the price
	No answers on this topic	No answers on this topic
	Happy with the feature set
	No answers on this topic	No answers on this topic
	Lived up to sales and marketing promises
	No answers on this topic	No answers on this topic
	Implementation went as expected
No answers on this topic	No answers on this topic

User Ratings
	Dovetail	UserTesting
Likelihood to Recommend	7.5 (3 ratings)	8.1 (179 ratings)
Likelihood to Renew	- (0 ratings)	8.3 (8 ratings)
Usability	6.0 (2 ratings)	8.1 (157 ratings)
Availability	- (0 ratings)	9.1 (1 ratings)
Performance	- (0 ratings)	9.1 (1 ratings)
Support Rating	- (0 ratings)	8.3 (157 ratings)
Implementation Rating	- (0 ratings)	4.6 (4 ratings)
Configurability	- (0 ratings)	7.3 (1 ratings)
Product Scalability	- (0 ratings)	7.3 (1 ratings)
Vendor post-sale	- (0 ratings)	9.1 (1 ratings)
Vendor pre-sale	- (0 ratings)	9.1 (1 ratings)