Freshchat vs. Smith.ai
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Freshchat | Score8.8 out of 10 | N/A | A solution to engage customers with smarter conversations on any channel, designed so support, marketing, sales, and even bots to have conversations at scale with customers. | $0 per month free for up to 10 agents |
 Smith.ai | Score9 out of 10 | N/A | Smith.ai is a call answering platform for businesses of all sizes. The AI Receptionist from Smith.ai handles call scenarios, such as qualifying leads, answering questions, and scheduling appointments 24/7. Smith.ai Virtual Receptionists aim to maximize meaningful interactions, with the goal of moving a business forward with a professional human touch. With its integration ecosystem of over 7,000 platforms — like HouseCall Pro, ServiceTitan, MyCase, and HubSpot— call data flows directly into a… | $95 per month |
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| Editions & Modules |
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| Offerings |
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| Entry-level Setup Fee | Optional | No setup fee | ||||||||||||||
| Additional Details | — | All plans include: - Lead screening - Lead qualification - Appointment booking - Intake - Call transfers & routing - Live agents on standby 24/7 - Instant call summaries - Bilingual English/Spanish call handling - Comprehensive dashboard with rich business insights - Dedicated phone number - Phone and e-mail support Additional features available: - Integration with CRM software - including ServiceTitan, HubSpot, and Clio), Zapier, Slack and others | ||||||||||||||
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| Chat Analytics and Reports |
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| Freshchat | Smith.ai | |
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| Likelihood to Recommend | 8.1 | 9.1 |
| Likelihood to Renew | 8.2 | - |
| Usability | 7.1 | 8.6 |
| Availability | 7.3 | - |
| Performance | 7.3 | - |
| Support Rating | 6.3 | 9.0 |
| Implementation Rating | 7.3 | - |
| Configurability | 4.5 | - |
| Contract Terms and Pricing Model | 4.5 | - |
| Ease of integration | 7.3 | - |
| Product Scalability | 4.5 | - |
| Professional Services | 4.5 | - |
| Vendor post-sale | 8.2 | - |
| Vendor pre-sale | 8.2 | - |