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Freshdesk Omni vs. HappyFox Help Desk

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Freshdesk Omni

9 Reviews and Ratings

HappyFox Help Desk

14 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Freshdesk Omni

    Score9.5 out of 10
    		N/AFreshdesk Omni is an AI-powered, comprehensive solution for offering customers seamless experiences today and in the future.

    $35

    per month per agent

    HappyFox Help Desk

    Score8.3 out of 10
    		N/AHappyFox is a web-based customer support ticketing system hosted in the cloud. It helps track and manage all customer support requests across multiple channels like email, chats, social media and phone in a centralized ticket support system.

    $29

    per month per user

    Pricing
    Freshdesk OmniHappyFox Help Desk
    Editions & Modules
    Growth
    $29
    per month (billed annually) per agent
    Pro
    $69
    per month (billed annually) per agent
    Enterprise
    $109
    per month (billed annually) per agent
    Basic
    $29
    per month per agent
    Team
    $69
    per month per agent
    Enterprise Plus
    $89
    per user/per month
    Pro
    $119
    per month per agent
    Growth - Unlimited Agents
    $23988
    per year 20,000 Tickets / year
    Scale- Unlimited Agents
    $47988
    per year 150,000 Tickets / year
    Scale Plus - Unlimited Agents
    $71988
    per year 1,000,000 Tickets / year
    Enterprise Pro
    Contact Sales
    Offerings
    Pricing Offerings
    Freshdesk OmniHappyFox Help Desk
    Free Trial
    YesYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details—Discounts are offered for annual and biannuall billing on per agent plans.
    More Pricing Information
    Features
    Freshdesk OmniHappyFox Help Desk
    Incident and problem management
    Comparison of Incident and problem management features of Freshdesk Omni and HappyFox Help Desk
    Feature
    Freshdesk Omni
    8.5
    1 Ratings
    HappyFox Help Desk
    9.6
    5 Ratings
    Organize and prioritize service tickets9.11 Ratings10.05 Ratings
    Expert directory9.11 Ratings9.03 Ratings
    Subscription-based notifications7.31 Ratings10.04 Ratings
    Ticket creation and submission8.21 Ratings10.05 Ratings
    Ticket response9.11 Ratings9.55 Ratings
    ITSM collaboration and documentation00 Ratings9.14 Ratings
    Self Help Community
    Comparison of Self Help Community features of Freshdesk Omni and HappyFox Help Desk
    Feature
    Freshdesk Omni
    9.1
    1 Ratings
    HappyFox Help Desk
    9.1
    5 Ratings
    External knowledge base9.11 Ratings9.24 Ratings
    Internal knowledge base9.11 Ratings9.04 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of Freshdesk Omni and HappyFox Help Desk
    Feature
    Freshdesk Omni
    7.3
    1 Ratings
    HappyFox Help Desk
    9.1
    3 Ratings
    Customer portal9.11 Ratings9.43 Ratings
    IVR7.31 Ratings8.42 Ratings
    Social integration4.51 Ratings9.43 Ratings
    Email support7.31 Ratings9.03 Ratings
    Help Desk CRM integration8.21 Ratings9.43 Ratings
    User Ratings
    Freshdesk OmniHappyFox Help Desk
    Likelihood to Recommend
    7.3
    (1 ratings)
    9.4
    (6 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    10.0
    (1 ratings)
    Usability
    8.2
    (1 ratings)
    -
    (0 ratings)