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Freshsales vs. Microsoft Dynamics 365

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Freshsales

130 Reviews and Ratings

Microsoft Dynamics 365

954 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Freshsales

    Score8.8 out of 10
    		N/AFreshsales is a sales force automation solution for sales teams. It provides features that help salespeople to attract quality leads, engage in contextual conversations, drive deals with AI-powered insights, and nurture customer relationships. With built-in email, phone, chat, and telephony, Freshsales gives sales teams more time for selling by automating the sales process. It includes Freddy AI, salespeople can get insights into the best deals to go after and what actions to take and predict…

    $11

    per month per user

    Microsoft Dynamics 365

    Score7.4 out of 10
    		N/AMicrosoft Dynamics 365 is a CRM providing sales, marketing, and service functionality. It is offered as SaaS and on-premise. Dynamics 365 is part of the larger Dynamics suite of business intelligence and ERP products.

    $44

    per month

    Pricing
    FreshsalesMicrosoft Dynamics 365
    Editions & Modules
    Growth
    $11
    per month per user
    Pro
    $47
    per month per user
    Enterprise
    $71
    per month per user
    No answers on this topic
    Offerings
    Pricing Offerings
    FreshsalesMicrosoft Dynamics 365
    Free Trial
    YesYes
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    YesYes
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsA discount is offered for annual billing.—
    More Pricing Information
    Community Pulse
    FreshsalesMicrosoft Dynamics 365
    Considered Both Products
    Freshworks Inc
    Verified User
    Chose Freshsales
    There is a bit of learning curve required for SugarCRM and Microsoft Dynamics.
    Also, admin activities are not easy to navigate and understood, wherein it is very simplified, easy to learn in the case of Freshsales.
    Incentivized
    Verified User
    Chose Freshsales
    It's Was Quite easy to implement accross the organization which was not the Case with Microsoft dynamics.
    It is used Much efficiently with the Mobile and Transparency among the different departments was Clear.
    Incentivized
    Verified User
    Chose Freshsales
    For what we needed, Microsoft's product wasn't even close. Terribly expensive, difficult to set up and maintain.
    Incentivized
    Renan Otero
    Sales Engineer | Co-Fouder in Corporate at Clara Cloud Services (Computer Software, 11-50 employees)
    Chose Freshsales
    Price, special offers
    Support in our local place via partners
    Simplicity of use
    Incentivized
    Verified User
    Chose Freshsales
    Pipeline is a crude program in comparison to Freshsales.
    Incentivized
    Microsoft
    FARHAAN SHAIKH
    Management Trainee in Marketing at Kent RO Systems Ltd. (Marketing & Advertising, 501-1000 employees)
    Chose Microsoft Dynamics 365
    It is Less Costly Compared to the other CRM.
    For call Centre Management this Works best when we used The dialer.
    Using Dialer and CRM side by Side gives the best Result.
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    FreshsalesMicrosoft Dynamics 365
    Sales Force Automation
    Comparison of Sales Force Automation features of Freshsales and Microsoft Dynamics 365
    Feature
    Freshsales
    10.0
    53 Ratings
    Microsoft Dynamics 365
    6.9
    70 Ratings
    Customer data management / contact management10.053 Ratings8.069 Ratings
    Workflow management10.051 Ratings8.067 Ratings
    Territory management10.041 Ratings6.051 Ratings
    Opportunity management10.045 Ratings7.063 Ratings
    Integration with email client (e.g., Outlook or Gmail)10.052 Ratings7.066 Ratings
    Quote & order management10.01 Ratings6.048 Ratings
    Interaction tracking10.052 Ratings7.060 Ratings
    Channel / partner relationship management10.039 Ratings6.051 Ratings
    Contract management00 Ratings7.052 Ratings
    Marketing Automation
    Comparison of Marketing Automation features of Freshsales and Microsoft Dynamics 365
    Feature
    Freshsales
    10.0
    50 Ratings
    Microsoft Dynamics 365
    7.5
    67 Ratings
    Lead management10.048 Ratings8.061 Ratings
    Email marketing10.049 Ratings7.062 Ratings
    CRM Project Management
    Comparison of CRM Project Management features of Freshsales and Microsoft Dynamics 365
    Feature
    Freshsales
    10.0
    51 Ratings
    Microsoft Dynamics 365
    8.3
    64 Ratings
    Task management10.048 Ratings8.059 Ratings
    Reporting10.050 Ratings9.053 Ratings
    Billing and invoicing management00 Ratings8.044 Ratings
    CRM Reporting & Analytics
    Comparison of CRM Reporting & Analytics features of Freshsales and Microsoft Dynamics 365
    Feature
    Freshsales
    10.0
    52 Ratings
    Microsoft Dynamics 365
    7.0
    65 Ratings
    Forecasting10.044 Ratings7.055 Ratings
    Pipeline visualization10.052 Ratings5.061 Ratings
    Customizable reports10.046 Ratings9.064 Ratings
    Customization
    Comparison of Customization features of Freshsales and Microsoft Dynamics 365
    Feature
    Freshsales
    7.0
    50 Ratings
    Microsoft Dynamics 365
    7.8
    67 Ratings
    Custom fields6.050 Ratings8.165 Ratings
    Custom objects5.040 Ratings8.060 Ratings
    API for custom integration10.038 Ratings8.052 Ratings
    Scripting environment00 Ratings7.048 Ratings
    Security
    Comparison of Security features of Freshsales and Microsoft Dynamics 365
    Feature
    Freshsales
    10.0
    46 Ratings
    Microsoft Dynamics 365
    6.5
    62 Ratings
    Single sign-on capability10.040 Ratings7.056 Ratings
    Role-based user permissions10.046 Ratings6.057 Ratings
    Platform
    Comparison of Platform features of Freshsales and Microsoft Dynamics 365
    Feature
    Freshsales
    9.0
    47 Ratings
    Microsoft Dynamics 365
    7.0
    48 Ratings
    Mobile access9.047 Ratings7.048 Ratings
    Customer Service & Support
    Comparison of Customer Service & Support features of Freshsales and Microsoft Dynamics 365
    Feature
    Freshsales
    -
    Ratings
    Microsoft Dynamics 365
    6.7
    55 Ratings
    Case management00 Ratings6.051 Ratings
    Call center management00 Ratings7.045 Ratings
    Help desk management00 Ratings7.049 Ratings
    Social CRM
    Comparison of Social CRM features of Freshsales and Microsoft Dynamics 365
    Feature
    Freshsales
    -
    Ratings
    Microsoft Dynamics 365
    7.5
    37 Ratings
    Social data00 Ratings8.036 Ratings
    Social engagement00 Ratings7.037 Ratings
    Integrations with 3rd-party Software
    Comparison of Integrations with 3rd-party Software features of Freshsales and Microsoft Dynamics 365
    Feature
    Freshsales
    -
    Ratings
    Microsoft Dynamics 365
    6.5
    56 Ratings
    Marketing automation00 Ratings7.056 Ratings
    Compensation management00 Ratings6.029 Ratings
    User Ratings
    FreshsalesMicrosoft Dynamics 365
    Likelihood to Recommend
    10.0
    (53 ratings)
    6.5
    (90 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    8.0
    (20 ratings)
    Usability
    10.0
    (8 ratings)
    6.5
    (20 ratings)
    Support Rating
    7.0
    (6 ratings)
    8.0
    (11 ratings)
    Online Training
    -
    (0 ratings)
    7.5
    (2 ratings)
    Implementation Rating
    -
    (0 ratings)
    9.2
    (4 ratings)
    Contract Terms and Pricing Model
    -
    (0 ratings)
    3.8
    (3 ratings)
    Professional Services
    -
    (0 ratings)
    9.0
    (1 ratings)