Freshsales vs. Salesforce Sales Cloud

Freshsales

130 Reviews and Ratings

Salesforce Sales Cloud

3,281 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Freshsales	Score8.7 out of 10	N/A	Freshsales is a sales force automation solution for sales teams. It provides features that help salespeople to attract quality leads, engage in contextual conversations, drive deals with AI-powered insights, and nurture customer relationships. With built-in email, phone, chat, and telephony, Freshsales gives sales teams more time for selling by automating the sales process. It includes Freddy AI, salespeople can get insights into the best deals to go after and what actions to take and predict…	$11 per month per user
Salesforce Sales Cloud	Score8.7 out of 10	N/A	Salesforce Sales Cloud is a platform for sales with a community of Sellers, Sales Leaders, and Sales Operations, who use the solution to grow sales and increase productivity. The AI CRM for Sales features data built right in, so that companies can sell faster, sell smarter and sell efficiently. Salesforce Sales Cloud is used for, and supports: Buyer Engagement Sales Engagement Enablement Sales AI Sales Analytics Team…	$25 per month

Pricing

Freshsales

Salesforce Sales Cloud

Growth: $11
per month per user
Pro: $47
per month per user
Enterprise: $71
per month per user

Starter: $25.00
per month per user
Professional: $80.00
per month per user
Enterprise: $165.00
per month per user
Unlimited: $330.00
per month per user
Agentforce 1 Sales: $550
per month per user

Pricing Offerings
Freshsales	Salesforce Sales Cloud
Free Trial
Yes	Yes
Free/Freemium Version
Yes	No
Premium Consulting/Integration Services
Yes	No

No setup fee

Optional

A discount is offered for annual billing.

—

Community Pulse
Key User Insights
	Freshsales	Salesforce Sales Cloud
Considered Both Products	Freshworks Inc Verified User Chose Freshsales We are a smaller company and simply were not seeing the value in what we were paying Salesforce. We needed a robust opportunity and lead management system that was affordable and [Freshworks CRM (formerly Freshsales)] has provided us with that. We are now able to track leads, … Incentivized Helpful? Brandon Howard Owner in Sales at All My Web Needs (Marketing & Advertising, 1-10 employees) Chose Freshsales I haven't used HubSpot or Salesforce myself, but I compared the pricing and as you scale up both of those other services are overpriced compared to Freshsales. Once you get started with a CRM it's very difficult to switch, so I recommend starting with Freshsales so you can … Incentivized Helpful? Ravikant Tiwari Co-Founder and Managing Partner in Sales at Operisoft Solutions LLP (Information Technology & Services, 11-50 employees) Chose Freshsales Zoho CRM: very very slow and cumbersome to use Salesforce: It is a giant with a lot of features, but very complicated for an SMB HubSpot: Lacks lots of advanced features that Freshsales has Incentivized Helpful? Jose Adan Ortiz Sales Engineer in Sales at Mainsoft S.A. (Information Technology and Services, 51-200 employees) Chose Freshsales Definitely, with Salesforce, you can obtain a lot more integrations, reports, customizations, but Freshsales can assure the control of your sales targets perfectly for one-third of the Salesforce price. Incentivized Helpful? Ellie Wilkinson Senior Internet Marketing Manager in Marketing at Pro Landscaper (Media Production, 11-50 employees) Chose Freshsales Freshsales is more cost-effective and easier to navigate than Salesforce. It also doesn’t punish you for growing from a startup to SME (Salesforce prices quadruple when you go into the next bracket of users). On top of this, the support from Freshsales is brilliant, and you can … Incentivized Helpful? Josh Musson ISR in Sales at Setschedule (Real Estate, 51-200 employees) Chose Freshsales I think there isn't really a comparison. Freshsales was the clear winner when it came to choosing our CRM. From a cost to benefit ratio, it just wasn't an option to go with anything else. It is the most used application within our company. We do a Freshsales clean up every … Incentivized Helpful? Verified User Chose Freshsales It's definitely a good platform for companies with a manageable sales team size. Incentivized Helpful? Lavanya Chandrasekharan Customer Success Manager \| Product Growth in Quality Assurance at Testsigma Inc (Information Technology and Services, 11-50 employees) Chose Freshsales In simple words, Freshsales makes it a lot easier and effective but flexible. All of them are good but some have too many options while some miss out on some very important features and remains the same. Freshsales is not complicated, has a good support team who are dynamic and … Incentivized Helpful? Jamie Wilkinson Director in Sales at Eljays44 (Media Production, 11-50 employees) Chose Freshsales We used to use Salesforce which is triple the price and more complicated use. There are also no feature we miss from Salesforce. Incentivized Helpful? Verified User Chose Freshsales Salesforce is over-priced, over-complicated and customer service was dire. Incentivized Helpful? Verified User Chose Freshsales Freshsales is much much more user-friendly from a daily usage POV, and makes our lives MUCH easier. The automation really helped us switch over from Salesforce to Freshsales. Incentivized Helpful? Michael Brennan Founder in Marketing at Noradane (Marketing and Advertising, 11-50 employees) Chose Freshsales We tried to implement Salesforce for its modularity and advanced features, but we quickly realized that it would be an overkill for our need in the early stage. There were substantial costs required for the implementation in addition to the lengthy process of setting the system … Incentivized Helpful? Verified User Chose Freshsales We selected FreshSales because we needed something cheaper and more user-friendly than Salesforce, but we're now in the process of switching to HubSpot because it gives you the best of both worlds - ease of use + scale and reliability. Incentivized Helpful? Verified User Chose Freshsales I used Salesforce.com previously for a couple years, and my experience with Freshsales has been so much better. I am coming from a small business perspective, but it has been a far superior experience for me compared to SFDC. Incentivized Helpful? Luciana Montivero Sales Developer in Engineering at Omnia Salud (Hospital & Health Care, 1-10 employees) Chose Freshsales The best part of Freshsales CRM it's that is an all-in-one CRM for prospecting and sales teams. It has lead scoring, task, and pending messages management, bulk emails, sales campaigns, workflow for automatization of different things, just to name a few. In many of the CRMs, … Incentivized Helpful? Rudy Veve Buiness Development Manager in Sales at Z-Axon Inc (Real Estate, 1-10 employees) Chose Freshsales I think that the overall comparison of FS and SF is a debatable one as FS is still so much in its infancy and I would be excited to see where the upcoming generation releases of FS take this great start to what seems to be a product that is going to around for a very long time! Incentivized Helpful?	Salesforce Verified User Chose Salesforce Sales Cloud Salesforce Sales Cloud is a truly enterprise tool and is appropriately extensible to allow for future growth so we can scale seamlessly. Incentivized Helpful? Verified User Chose Salesforce Sales Cloud HubSpot, Zoho, and Freshworks are options that we have considered in the past over Salesforce. The reason we haven't pulled the trigger on another CRM is due to the time investment to really know how a different system could work for us and because of how much information and … Incentivized Helpful? Daniel Cooper Digital Marketing Specialist in Marketing at Sysco (Food & Beverages, 10,001+ employees) Chose Salesforce Sales Cloud The Visual Workflow is the best feature of [Salesforce.com] that I like most due to how fast I can drag-and-drop business processes such as deals, expenses and discounts. Salesforce supports communication between myself and my team and faster sharing of files for better … Incentivized Helpful? Verified User Chose Salesforce Sales Cloud I used another service called Freshsales.com recently at a smaller company. I really liked it and it has a lot of flexibility. But some things are non-standard and unique to that platform. I might use that as a stepping stone, then migrate to Salesforce as a company grows and … Incentivized Helpful?
	Would buy again
	No answers on this topic	No answers on this topic
	Delivers good value for the price
	No answers on this topic	No answers on this topic
	Happy with the feature set
	No answers on this topic	No answers on this topic
	Lived up to sales and marketing promises
	No answers on this topic	No answers on this topic
	Implementation went as expected
No answers on this topic	No answers on this topic

Features

Freshsales

Salesforce Sales Cloud

Comparison of Sales Force Automation features of Freshsales and Salesforce Sales Cloud
Feature	Freshsales 10.0 53 Ratings	Salesforce Sales Cloud 8.4 261 Ratings
Customer data management / contact management	10.053 Ratings	9.3261 Ratings
Workflow management	10.051 Ratings	8.3252 Ratings
Territory management	10.041 Ratings	7.7204 Ratings
Opportunity management	10.045 Ratings	8.7253 Ratings
Integration with email client (e.g., Outlook or Gmail)	10.052 Ratings	8.7238 Ratings
Quote & order management	10.01 Ratings	7.7192 Ratings
Interaction tracking	10.052 Ratings	8.8223 Ratings
Channel / partner relationship management	10.039 Ratings	8.1184 Ratings
Contract management	00 Ratings	7.9209 Ratings

Comparison of Marketing Automation features of Freshsales and Salesforce Sales Cloud
Feature	Freshsales 10.0 50 Ratings	Salesforce Sales Cloud 8.4 239 Ratings
Lead management	10.048 Ratings	8.5234 Ratings
Email marketing	10.049 Ratings	8.2201 Ratings

Comparison of CRM Project Management features of Freshsales and Salesforce Sales Cloud
Feature	Freshsales 10.0 51 Ratings	Salesforce Sales Cloud 8.4 242 Ratings
Task management	10.048 Ratings	8.9231 Ratings
Reporting	10.050 Ratings	8.6195 Ratings
Billing and invoicing management	00 Ratings	7.774 Ratings

Comparison of CRM Reporting & Analytics features of Freshsales and Salesforce Sales Cloud
Feature	Freshsales 10.0 52 Ratings	Salesforce Sales Cloud 8.3 255 Ratings
Forecasting	10.044 Ratings	8.1223 Ratings
Pipeline visualization	10.052 Ratings	8.1242 Ratings
Customizable reports	10.046 Ratings	8.8252 Ratings

Comparison of Customization features of Freshsales and Salesforce Sales Cloud
Feature	Freshsales 7.0 50 Ratings	Salesforce Sales Cloud 8.7 246 Ratings
Custom fields	6.050 Ratings	9.0244 Ratings
Custom objects	5.040 Ratings	9.0233 Ratings
API for custom integration	10.038 Ratings	8.6203 Ratings
Scripting environment	00 Ratings	8.2173 Ratings

Comparison of Security features of Freshsales and Salesforce Sales Cloud
Feature	Freshsales 10.0 46 Ratings	Salesforce Sales Cloud 8.9 247 Ratings
Single sign-on capability	10.040 Ratings	8.9215 Ratings
Role-based user permissions	10.046 Ratings	8.8219 Ratings

Comparison of Platform features of Freshsales and Salesforce Sales Cloud
Feature	Freshsales 9.0 47 Ratings	Salesforce Sales Cloud 7.9 227 Ratings
Mobile access	9.047 Ratings	7.9227 Ratings

Comparison of Customer Service & Support features of Freshsales and Salesforce Sales Cloud
Feature	Freshsales - Ratings	Salesforce Sales Cloud 7.9 99 Ratings
Case management	00 Ratings	8.397 Ratings
Call center management	00 Ratings	7.878 Ratings
Help desk management	00 Ratings	7.482 Ratings

Comparison of Social CRM features of Freshsales and Salesforce Sales Cloud
Feature	Freshsales - Ratings	Salesforce Sales Cloud 8.8 156 Ratings
Social data	00 Ratings	8.9154 Ratings
Social engagement	00 Ratings	8.7152 Ratings

Comparison of Integrations with 3rd-party Software features of Freshsales and Salesforce Sales Cloud
Feature	Freshsales - Ratings	Salesforce Sales Cloud 8.2 212 Ratings
Marketing automation	00 Ratings	8.4208 Ratings
Compensation management	00 Ratings	8.0142 Ratings

User Ratings
	Freshsales	Salesforce Sales Cloud
Likelihood to Recommend	10.0 (53 ratings)	8.7 (392 ratings)
Likelihood to Renew	- (0 ratings)	10.0 (58 ratings)
Usability	10.0 (8 ratings)	9.4 (121 ratings)
Availability	- (0 ratings)	9.8 (27 ratings)
Performance	- (0 ratings)	9.0 (18 ratings)
Support Rating	7.0 (6 ratings)	9.0 (92 ratings)
In-Person Training	- (0 ratings)	7.9 (11 ratings)
Online Training	- (0 ratings)	9.1 (15 ratings)
Implementation Rating	- (0 ratings)	2.4 (18 ratings)
Configurability	- (0 ratings)	10.0 (2 ratings)
Contract Terms and Pricing Model	- (0 ratings)	8.8 (9 ratings)
Data Sharing and Collaboration	- (0 ratings)	8.2 (5 ratings)
Data Sources	- (0 ratings)	8.2 (5 ratings)
Product Scalability	- (0 ratings)	8.7 (52 ratings)
Professional Services	- (0 ratings)	9.3 (8 ratings)