Comparison of Incident and problem management features of BMC Helix ITSM and Freshservice| Feature | | |
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| Organize and prioritize service tickets | 9.191 Ratings | 9.1142 Ratings |
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| Expert directory | 8.662 Ratings | 8.3100 Ratings |
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| Service restoration | 8.774 Ratings | 8.485 Ratings |
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| Self-service tools | 8.783 Ratings | 8.1126 Ratings |
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| Subscription-based notifications | 8.165 Ratings | 7.9103 Ratings |
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| ITSM collaboration and documentation | 8.281 Ratings | 7.6117 Ratings |
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| ITSM reports and dashboards | 8.382 Ratings | 8.1122 Ratings |
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Comparison of ITSM asset management features of BMC Helix ITSM and Freshservice| Feature | | |
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| Configuration mangement | 8.777 Ratings | 7.4106 Ratings |
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| Asset management dashboard | 8.473 Ratings | 7.5111 Ratings |
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| Policy and contract enforcement | 7.957 Ratings | 8.278 Ratings |
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Comparison of Change management features of BMC Helix ITSM and Freshservice| Feature | | |
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| Change requests repository | 8.883 Ratings | 7.7103 Ratings |
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| Change calendar | 8.379 Ratings | 7.887 Ratings |
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| Service-level management | 8.479 Ratings | 8.4102 Ratings |
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