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Front vs. HappyFox Help Desk

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Front

112 Reviews and Ratings

HappyFox Help Desk

14 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Front

    Score7.1 out of 10
    		N/AFront is a communication hub that helps businesses keep the human touch in every interaction.

    $29

    per month per user

    HappyFox Help Desk

    Score8.3 out of 10
    		N/AHappyFox is a web-based customer support ticketing system hosted in the cloud. It helps track and manage all customer support requests across multiple channels like email, chats, social media and phone in a centralized ticket support system.

    $29

    per month per user

    Pricing
    FrontHappyFox Help Desk
    Editions & Modules
    Starter
    $29
    per month per user
    Growth
    $79
    per month per user
    Scale
    $99
    per month (billed annually) per user
    Premier
    $229
    per month (billed annually) per seat (50 seat minimum)
    Basic
    $29
    per month per agent
    Team
    $69
    per month per agent
    Enterprise Plus
    $89
    per user/per month
    Pro
    $119
    per month per agent
    Growth - Unlimited Agents
    $23988
    per year 20,000 Tickets / year
    Scale- Unlimited Agents
    $47988
    per year 150,000 Tickets / year
    Scale Plus - Unlimited Agents
    $71988
    per year 1,000,000 Tickets / year
    Enterprise Pro
    Contact Sales
    Offerings
    Pricing Offerings
    FrontHappyFox Help Desk
    Free Trial
    YesYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsDiscount for annual pricing on Starter and Growth plans. Scale and Premier plans are annual price only.Discounts are offered for annual and biannuall billing on per agent plans.
    More Pricing Information
    Community Pulse
    FrontHappyFox Help Desk
    Considered Both Products
    Front
    Verified User
    Chose Front
    Zendesk is by far the market leader here and offers a tremendous solution. It is, of course, very expensive -- especially if you require multi-brand support. Many of the other solutions (except Groove) offer some flavor of multi-brand support but they are not as good as Zendesk.…
    Incentivized
    Tenmiles Corporation
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    FrontHappyFox Help Desk
    Incident and problem management
    Comparison of Incident and problem management features of Front and HappyFox Help Desk
    Feature
    Front
    -
    Ratings
    HappyFox Help Desk
    9.6
    5 Ratings
    Organize and prioritize service tickets00 Ratings10.05 Ratings
    Expert directory00 Ratings9.03 Ratings
    Subscription-based notifications00 Ratings10.04 Ratings
    ITSM collaboration and documentation00 Ratings9.14 Ratings
    Ticket creation and submission00 Ratings10.05 Ratings
    Ticket response00 Ratings9.55 Ratings
    Self Help Community
    Comparison of Self Help Community features of Front and HappyFox Help Desk
    Feature
    Front
    -
    Ratings
    HappyFox Help Desk
    9.1
    5 Ratings
    External knowledge base00 Ratings9.24 Ratings
    Internal knowledge base00 Ratings9.04 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of Front and HappyFox Help Desk
    Feature
    Front
    -
    Ratings
    HappyFox Help Desk
    9.1
    3 Ratings
    Customer portal00 Ratings9.43 Ratings
    IVR00 Ratings8.42 Ratings
    Social integration00 Ratings9.43 Ratings
    Email support00 Ratings9.03 Ratings
    Help Desk CRM integration00 Ratings9.43 Ratings
    User Ratings
    FrontHappyFox Help Desk
    Likelihood to Recommend
    6.5
    (28 ratings)
    9.4
    (6 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    10.0
    (1 ratings)
    Usability
    9.0
    (1 ratings)
    -
    (0 ratings)
    Support Rating
    9.8
    (5 ratings)
    -
    (0 ratings)