Front vs. SolarWinds Web Help Desk (WHD)
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Front | Score7.1 out of 10 | N/A | Front is a communication hub that helps businesses keep the human touch in every interaction. | $29 per month per user |
 SolarWinds Web Help Desk (WHD) | Score8 out of 10 | N/A | SolarWinds Web Help Desk is ticketing and IT asset management software. It is designed to simplify help desk management. This solution includes built-in ticketing management, asset management, change management, and knowledge base capabilities. | $533 per year per user |
| Front | SolarWinds Web Help Desk (WHD) | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Editions & Modules |
| No answers on this topic | ||||||||||||||
| Offerings |
| |||||||||||||||
| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
| Additional Details | Discount for annual pricing on Starter and Growth plans. Scale and Premier plans are annual price only. | SolarWinds also offers Perpetual licensing starting at $1129 per technician. | ||||||||||||||
| More Pricing Information | ||||||||||||||||
| Front | SolarWinds Web Help Desk (WHD) | ||||||||||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Incident and problem management |
| ||||||||||||||||||||||
| Self Help Community |
| ||||||||||||||||||||||
| Multi-Channel Help |
| ||||||||||||||||||||||
| Front | SolarWinds Web Help Desk (WHD) | |
|---|---|---|
| Likelihood to Recommend | 6.5 | 8.5 |
| Likelihood to Renew | - | 10.0 |
| Usability | 9.0 | 10.0 |
| Support Rating | 9.8 | 10.0 |
| Implementation Rating | - | 10.0 |
| Configurability | - | 10.0 |
| Ease of integration | - | 9.0 |
| Vendor post-sale | - | 9.0 |
| Vendor pre-sale | - | 8.0 |