TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Fullstory

    Score9.1 out of 10
    N/AFullstory’s behavioral data platform helps technology leaders make better, more informed decisions by injecting digital behavioral data into their analytics stack. The technology's behavioral data transforms digital visit into actionable insights.N/A

    Gainsight PX

    Score7.9 out of 10
    N/AFor SaaS products, Gainsight's product experience software enables companies to track every step of their user's journey and fully understand how they're interacting with a product over time.

    $0

    100 or less MAUs (Monthly Active Users)

    Pricing
    FullstoryGainsight PX
    Editions & Modules
    Business
    Contact Sales
    Enterprise
    Contact Sales
    Starter (Free)
    $0
    100 or less MAUs (Monthly Active Users)
    Starter
    Starting at $400/M
    500+ MAUs (Monthly Active Users)
    Growth
    Custom
    Per MAUs (Monthly Active Users) and more
    Offerings
    Pricing Offerings
    FullstoryGainsight PX
    Free Trial
    YesYes
    Free/Freemium Version
    YesYes
    Premium Consulting/Integration Services
    YesYes
    Entry-level Setup FeeOptionalNo setup fee
    Additional Details
    More Pricing Information
    Community Pulse
    FullstoryGainsight PX
    Considered Both Products
    Fullstory
    No answer on this topic
    Gainsight
    Chose Gainsight PX
    It's been a couple years since I've used Pendo and admittedly we were not set up in the best way for Pendo to work like we have PX. Specifically I am referring to how our elements were tagged.

    That being said, here is what I recall as main differences:
    Incentivized
    Chose Gainsight PX
    I did not select Gainsight and we recently switched some of our products to other software which give us better targeting options but are more difficult to implement.
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    FullstoryGainsight PX
    Mobile Capabilities
    Comparison of Mobile Capabilities features of Fullstory and Gainsight PX
    Feature
    Fullstory
    6.2
    19 Ratings
    Gainsight PX
    -
    Ratings
    Responsive Design for Web Access7.917 Ratings00 Ratings
    Mobile Application7.910 Ratings00 Ratings
    Dashboard / Report / Visualization Interactivity on Mobile7.913 Ratings00 Ratings
    Mobile App Analytics6.412 Ratings00 Ratings
    Results and Analysis
    Comparison of Results and Analysis features of Fullstory and Gainsight PX
    Feature
    Fullstory
    9.2
    49 Ratings
    Gainsight PX
    -
    Ratings
    Heatmap tool9.937 Ratings00 Ratings
    Click analytics9.044 Ratings00 Ratings
    Scroll maps9.033 Ratings00 Ratings
    Form fill analysis9.026 Ratings00 Ratings
    Conversion tracking9.928 Ratings00 Ratings
    Goal tracking7.923 Ratings00 Ratings
    Funnel Analysis8.034 Ratings00 Ratings
    Session Recording and Replay10.048 Ratings00 Ratings
    User Segmentation10.043 Ratings00 Ratings
    User Ratings
    FullstoryGainsight PX
    Likelihood to Recommend
    10.0
    (72 ratings)
    8.0
    (27 ratings)
    Likelihood to Renew
    9.7
    (9 ratings)
    8.2
    (1 ratings)
    Usability
    10.0
    (1 ratings)
    8.0
    (1 ratings)
    Availability
    9.0
    (1 ratings)
    -
    (0 ratings)
    Performance
    8.0
    (1 ratings)
    -
    (0 ratings)
    Support Rating
    8.3
    (61 ratings)
    7.3
    (23 ratings)
    Implementation Rating
    7.5
    (56 ratings)
    -
    (0 ratings)
    Configurability
    7.0
    (1 ratings)
    -
    (0 ratings)
    Ease of integration
    9.0
    (1 ratings)
    7.7
    (14 ratings)
    Product Scalability
    8.0
    (1 ratings)
    -
    (0 ratings)
    Vendor post-sale
    8.0
    (1 ratings)
    -
    (0 ratings)
    Vendor pre-sale
    8.0
    (1 ratings)
    -
    (0 ratings)