| Product | Rating | Most Used By | Product Summary | Starting Price |
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 Fullstory | Score9.1 out of 10 | N/A | Fullstory’s behavioral data platform helps technology leaders make better, more informed decisions by injecting digital behavioral data into their analytics stack. The technology's behavioral data transforms digital visit into actionable insights. | N/A |
 Heap | Score7.9 out of 10 | Small Businesses (1-50 employees) | Heap is a web analytics platform captures every user interaction on web iOS with no extra code. The tool allows you to track events and set up funnels to understand user flow and dropoff. It also provides visualization tools to track trends over time. | $0 per month |
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| Entry-level Setup Fee | Optional | Optional | ||||||||||||||
| Additional Details | — | Heap pricing is based on session volume. A session is a period of activity from a single user on your app or website. It can include many pageviews or events. | ||||||||||||||
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| Considered Both Products | Chose Fullstory FullStory takes the best parts of session recording tools and analytics services. While it may not go as deep in the analytics area, it nonetheless provides a good suite of tools to work with. If all you need are the session recording capabilities, then there are few tools that … Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info | Chose Heap all of them may have their own strong suits but Heap is backed by best in class ML and AI algorithms. not only that all this powerful and robust backends are well handles also from the frontend. no matter how good your software is, if it is somewhat hard to navigate or to get … Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Heap Heap's implementation is by far the easiest across the different analytics products I've used. The only downside is that the analysis part is a bit more confusing to set up, and sometimes the confidence of the auto track is a bit shaky, although, these issues can usually be … Invited by TrustRadius (TR) on Vendor's Behalf A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Heap Heap is very similar to other tools out there including the ones I listed above. They all have a similar assortment of graphs, cohort analyses, and live views. Where Heap really stands apart is in its easy-to-use event visualizer, which lets you quickly create all the events … Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info |
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| Lived up to sales and marketing promises | ||
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| Implementation went as expected | ||
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| Fullstory | Heap | |
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| Likelihood to Recommend | 10.0 | 8.1 |
| Likelihood to Renew | 9.7 | 9.3 |
| Usability | 10.0 | 8.9 |
| Availability | 9.0 | 9.1 |
| Performance | 8.0 | 8.4 |
| Support Rating | 8.3 | 9.0 |
| Implementation Rating | 7.5 | 9.0 |
| Configurability | 7.0 | 9.1 |
| Ease of integration | 9.0 | 9.1 |
| Product Scalability | 8.0 | 7.3 |
| Vendor post-sale | 8.0 | 8.2 |
| Vendor pre-sale | 8.0 | 8.2 |
