Fullstory vs. Smartlook

Fullstory

150 Reviews and Ratings

Smartlook

301 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Fullstory	Score9.1 out of 10	N/A	Fullstory’s behavioral data platform helps technology leaders make better, more informed decisions by injecting digital behavioral data into their analytics stack. The technology's behavioral data transforms digital visit into actionable insights.	N/A
Smartlook	Score8.2 out of 10	Small Businesses (1-50 employees)	Smartlook is an analytics solution tool for websites, iOS/Android apps, and various app frameworks, that answers the "whys" behind users' actions. It helps users understand precisely how customers interact with website and app — watch recordings, create heatmaps, use automatic tracked events, and build conversion funnels. Data is seen on one central dashboard, which enables sharing and collaborating with colleagues. This is to support clear, data-driven decision-making for product managers,…	$55 per month 5000 sessions

Pricing

Fullstory

Smartlook

Business: Contact Sales
Enterprise: Contact Sales

Pro: $55
per month 5000 sessions
Free: Free forever
per month 3000 sessions
Enterprise: Custom pricing

Pricing Offerings
Fullstory	Smartlook
Free Trial
Yes	Yes
Free/Freemium Version
Yes	Yes
Premium Consulting/Integration Services
Yes	Yes

Optional

Optional

—

All Smartlook packages support both web and mobile app platforms.

Community Pulse
Key User Insights
	Fullstory	Smartlook
Considered Both Products	Fullstory Verified User Chose Fullstory We evaluated several tools when it came to selecting Session Replay and it came down to FullStory and Smartlook. Overall, we found the interface on FullStory to be cleaner and more intuitive and we received input from engineering and support teams that the sessions were easier … Incentivized Helpful?	Smartlook Verified User Chose Smartlook FullStory is more complex, detailed, better-looking and way more expensive. Therefore I think it makes sense to start with Smartlook at least. FullStory also has yearly plans which is really annoying. Hotjar doesn't have browser error logging which is a huge disadvantage for … Incentivized Helpful? Eric Kowallis Product Manager in Product Management at WorkMax (Computer Software, 11-50 employees) Chose Smartlook Like I mentioned, Smartlook is younger than FullStory and it seems like they're trying to improve. The dashboards are lacking. I wish I had more control over what I see there instead of the standard. We use the API to determine customer name and company and I'd like to see some … Incentivized Helpful? Verified User Chose Smartlook Smartlook gave us better data with faster set-up, smaller learning curve, and for far less expensive compared to FullStory and other tools we evaluated. Because we manage several sites but are a small shop, it is really important to us that our analytics tools are easy to set … Incentivized Helpful? Francesco Fraioli Design Director in Research & Development at Odeko (Computer Software, 11-50 employees) Chose Smartlook I used FullStory for the past 4 years and I loved it, but I never really used all the functionalities it offers because the price is insane high for the type of company I worked for. With Smartlook I feel I have access to more functionalities with a much better deal. Incentivized Helpful? Penta Mauqa Growth Manager in Product Management at Mauqa Online (Consumer Services, 11-50 employees) Chose Smartlook None of the other session recording apps offer support for native Android or iOS apps. Incentivized Helpful?
	Would buy again
	No answers on this topic	No answers on this topic
	Delivers good value for the price
	No answers on this topic	No answers on this topic
	Happy with the feature set
	No answers on this topic	No answers on this topic
	Lived up to sales and marketing promises
	No answers on this topic	No answers on this topic
	Implementation went as expected
No answers on this topic	No answers on this topic

Features

Fullstory

Smartlook

Comparison of Mobile Capabilities features of Fullstory and Smartlook
Feature	Fullstory 6.2 19 Ratings	Smartlook - Ratings
Responsive Design for Web Access	7.917 Ratings	00 Ratings
Mobile Application	7.910 Ratings	00 Ratings
Dashboard / Report / Visualization Interactivity on Mobile	7.913 Ratings	00 Ratings
Mobile App Analytics	6.412 Ratings	00 Ratings

Comparison of Results and Analysis features of Fullstory and Smartlook
Feature	Fullstory 9.2 49 Ratings	Smartlook - Ratings
Heatmap tool	9.937 Ratings	00 Ratings
Click analytics	9.044 Ratings	00 Ratings
Scroll maps	9.033 Ratings	00 Ratings
Form fill analysis	9.026 Ratings	00 Ratings
Conversion tracking	9.928 Ratings	00 Ratings
Goal tracking	7.923 Ratings	00 Ratings
Funnel Analysis	8.034 Ratings	00 Ratings
Session Recording and Replay	10.048 Ratings	00 Ratings
User Segmentation	10.043 Ratings	00 Ratings

User Ratings
	Fullstory	Smartlook
Likelihood to Recommend	10.0 (72 ratings)	9.0 (141 ratings)
Likelihood to Renew	9.7 (9 ratings)	8.9 (4 ratings)
Usability	10.0 (1 ratings)	10.0 (75 ratings)
Availability	9.0 (1 ratings)	9.1 (1 ratings)
Performance	8.0 (1 ratings)	8.2 (1 ratings)
Support Rating	8.3 (61 ratings)	10.0 (107 ratings)
Implementation Rating	7.5 (56 ratings)	7.3 (1 ratings)
Configurability	7.0 (1 ratings)	8.2 (2 ratings)
Ease of integration	9.0 (1 ratings)	9.1 (1 ratings)
Product Scalability	8.0 (1 ratings)	8.2 (1 ratings)
Vendor post-sale	8.0 (1 ratings)	9.1 (1 ratings)
Vendor pre-sale	8.0 (1 ratings)	9.1 (1 ratings)