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Fuze vs. Microsoft Teams

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Fuze

199 Reviews and Ratings

Microsoft Teams

6,736 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Fuze

    Score5.8 out of 10
    Enterprise companies (1,001+ employees)
    		Fuze is a cloud-based unified communications platform that includes IP PBX voice service, video conferencing, and collaboration tools such as content sharing and instant messaging capabilities. It also integrates with a wide range of popular CTI, CRM, and click-to-call solutions.

    $15

    per month

    Microsoft Teams

    Score7.9 out of 10
    		N/AMicrosoft Teams combines video conferencing software with team collaboration tools. The communications platform allows MS Office users to conduct conference calls and share files via SharePoint, and join or initiate a group chat.

    $4.80

    per month per user

    Pricing
    FuzeMicrosoft Teams
    Editions & Modules
    US Outbound
    $0.02
    Per Minute
    Fuze Meetings
    $15
    Per User/Per Month
    Microsoft Teams Essentials
    $4.80
    per month per user
    Microsoft Teams Enterprise
    $5.25
    per month (paid yearly) per user
    Microsoft Teams Enterprise
    $5.25
    per month per user
    Microsoft 365 Business Basic
    $7.20
    per month per user
    Microsoft 365 Business Standard
    $15
    per month per user
    Offerings
    Pricing Offerings
    FuzeMicrosoft Teams
    Free Trial
    NoYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeRequiredNo setup fee
    Additional Details—Discounts are available for non profit organizations.
    More Pricing Information
    Community Pulse
    FuzeMicrosoft Teams
    Considered Both Products
    Fuze
    Brandon Patton
    Manager, Information Technology in Information Technology at Engineering Innovation (Industrial Automation, 51-200 employees)
    Chose Fuze
    Fuze is vastly improved over Jive Hosted VoIP and Microsoft Teams, as it effectively combined the features of each of those products into one system. Instead of needing to train employees in Jive, Teams, and GoToMeeting, we can now focus efforts on a single platform for …
    Incentivized
    Souvik Giri
    Graduate Engineer Trainee in Product Management at Royal Enfield (Automotive, 1001-5000 employees)
    Chose Fuze
    Fuze was basically selected as our priority because of its seamless calling feature as compared to its competitors and the edge of simplifying the contextual features it is offering
    Incentivized
    Dominic Yu (He/Him), CISSP, PMP
    VP of IT and Business Systems in Information Technology at Rand Worldwide (Computer Software, 201-500 employees)
    Chose Fuze
    Fuze proved to be a great solution and quite the improvement from our XO phone platform we moved away from. Fuze as a cloud solution allowed us to transition to a remote work environment very easily. Fuze reporting provided valuable insight into the call activity of sales …
    Incentivized
    Ralph Nomorosa
    IT Helpdek Analyst in Information Technology at Absolute Software (Computer Software, 501-1000 employees)
    Chose Fuze
    They all have different usages, Fuze makes it feel like we are using a phone even if we use it from our laptops. We also wanted to have one centralized VOIP system, for example, we have Webex as our meeting system and Slack as our instant messaging system. Definitely much …
    Incentivized
    Verified User
    Chose Fuze
    It's only the fact that we ported our phone numbers to Fuze that made us adopt the solution, for a question of price and support. Meetings, Chat and the mobile application have great potential for improvement.
    Incentivized
    Verified User
    Chose Fuze
    We looked at RingCentral as well. They are a big name out there right now. It was actually a tough choice between the two. We had demos of all the software and understood how things worked. In the end, Fuze just made more sense for us. It has solved our problems and fits our …
    Incentivized
    David Martin
    Customer Support Manager in Customer Service at ArbiterSports (Sports, 51-200 employees)
    Chose Fuze
    Incontact is expensive but seems to be the only option we have out right now that meets our needs. I would like to switch but our talks with Fuze didn't go very far because we have so much built with Incontact that it was hard to duplicate between fuze and Incontact.
    Incentivized
    Katie Stevens
    Director, Business Operations in Corporate at C3 Research Associates (Biotechnology, 11-50 employees)
    Chose Fuze
    We liked Fuze the best for its ease of use, but now are looking to move to Teams
    Incentivized
    Verified User
    Chose Fuze
    I listed Skype because Skype has very similar uses like Fuze, copies calling, inter-office chat, video chat, etc. I personally liked Fuze a lot better than Skype. Skype is a bit clunky, I am constantly having audio issues, and when it has been used for video-conferencing …
    Incentivized
    Verified User
    Chose Fuze
    Teams and Slack where our predecessors to Fuze. Fuze is miles beyond both because the others lack the BPX integration to make them fully-featured. Teams did have a cleaner interface, and Slack did have a better team chat with replies and grouping. Overall, I think the loss of …
    Incentivized
    Verified User
    Chose Fuze
    Technology leadership, availability, and price.
    Incentivized
    Verified User
    Chose Fuze
    Post deployment we're currently reviewing the other unified communications solutions as Fuze is expensive per user when compared to other options available. Fuze has an advantage due to its PBX capabilities however licensing for non-PBX users is considerably higher then other …
    Incentivized
    Verified User
    Chose Fuze
    We wanted to replace the legacy PBX systems across all US regions & we found Fuze is really interesting because of the cloud-based subscription-based model solution. We wanted to bring some change to our user to upgrade it to the next level & we found Fuze is very innovative …
    Incentivized
    Microsoft
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    FuzeMicrosoft Teams
    Cloud PBX
    Comparison of Cloud PBX features of Fuze and Microsoft Teams
    Feature
    Fuze
    5.5
    111 Ratings
    Microsoft Teams
    -
    Ratings
    Hosted PBX5.178 Ratings00 Ratings
    Multi-level Interactive Voice Response (IVR)6.073 Ratings00 Ratings
    User templates5.060 Ratings00 Ratings
    Call reports6.192 Ratings00 Ratings
    Directory of employee names5.1107 Ratings00 Ratings
    Call Management
    Comparison of Call Management features of Fuze and Microsoft Teams
    Feature
    Fuze
    6.5
    107 Ratings
    Microsoft Teams
    -
    Ratings
    Answering rules7.099 Ratings00 Ratings
    Call recording6.089 Ratings00 Ratings
    Call park7.073 Ratings00 Ratings
    Message alerts6.193 Ratings00 Ratings
    VoIP system collaboration
    Comparison of VoIP system collaboration features of Fuze and Microsoft Teams
    Feature
    Fuze
    7.1
    91 Ratings
    Microsoft Teams
    -
    Ratings
    Video conferencing7.077 Ratings00 Ratings
    Audio conferencing7.190 Ratings00 Ratings
    Mobile apps
    Comparison of Mobile apps features of Fuze and Microsoft Teams
    Feature
    Fuze
    8.0
    103 Ratings
    Microsoft Teams
    -
    Ratings
    Mobile app for iOS8.094 Ratings00 Ratings
    Mobile app for Android8.077 Ratings00 Ratings
    Project Management
    Comparison of Project Management features of Fuze and Microsoft Teams
    Feature
    Fuze
    -
    Ratings
    Microsoft Teams
    6.9
    191 Ratings
    Task Management00 Ratings7.5146 Ratings
    Gantt Charts00 Ratings5.975 Ratings
    Scheduling00 Ratings6.1161 Ratings
    Workflow Automation00 Ratings7.1100 Ratings
    Mobile Access00 Ratings8.1183 Ratings
    Search00 Ratings6.7168 Ratings
    Visual planning tools00 Ratings7.1117 Ratings
    Communication
    Comparison of Communication features of Fuze and Microsoft Teams
    Feature
    Fuze
    -
    Ratings
    Microsoft Teams
    7.8
    200 Ratings
    Chat00 Ratings8.7199 Ratings
    Notifications00 Ratings7.8198 Ratings
    Discussions00 Ratings8.4186 Ratings
    Surveys00 Ratings8.3111 Ratings
    Internal knowledgebase00 Ratings8.1121 Ratings
    Integrates with GoToMeeting00 Ratings6.547 Ratings
    Integrates with Gmail and Google Hangouts00 Ratings5.743 Ratings
    Integrates with Outlook00 Ratings9.1156 Ratings
    File Sharing & Management
    Comparison of File Sharing & Management features of Fuze and Microsoft Teams
    Feature
    Fuze
    -
    Ratings
    Microsoft Teams
    7.6
    185 Ratings
    Versioning00 Ratings8.2129 Ratings
    Video files00 Ratings7.1157 Ratings
    Audio files00 Ratings8.2159 Ratings
    Document collaboration00 Ratings9.2172 Ratings
    Access control00 Ratings8.7155 Ratings
    Advanced security features00 Ratings6.8116 Ratings
    Integrates with Google Drive00 Ratings5.353 Ratings
    Device sync00 Ratings7.5131 Ratings
    User Ratings
    FuzeMicrosoft Teams
    Likelihood to Recommend
    6.0
    (116 ratings)
    8.1
    (277 ratings)
    Likelihood to Renew
    7.7
    (20 ratings)
    3.7
    (9 ratings)
    Usability
    7.1
    (12 ratings)
    8.3
    (61 ratings)
    Availability
    8.9
    (3 ratings)
    9.0
    (1 ratings)
    Performance
    8.0
    (3 ratings)
    8.0
    (1 ratings)
    Support Rating
    7.4
    (88 ratings)
    8.3
    (113 ratings)
    In-Person Training
    8.0
    (2 ratings)
    -
    (0 ratings)
    Online Training
    9.0
    (2 ratings)
    -
    (0 ratings)
    Implementation Rating
    8.0
    (111 ratings)
    10.0
    (1 ratings)
    Configurability
    8.7
    (3 ratings)
    -
    (0 ratings)
    Contract Terms and Pricing Model
    -
    (0 ratings)
    6.3
    (7 ratings)
    Ease of integration
    8.0
    (3 ratings)
    -
    (0 ratings)
    Product Scalability
    7.8
    (3 ratings)
    10.0
    (1 ratings)
    Professional Services
    -
    (0 ratings)
    7.0
    (7 ratings)
    Vendor post-sale
    8.6
    (3 ratings)
    -
    (0 ratings)
    Vendor pre-sale
    8.0
    (3 ratings)
    -
    (0 ratings)