#1 most frequent
United States of America
81.7%85 installations of 104
What is GoTo Connect?
GoToConnect, from GoTo, is a cloud-based business phone system with built-in web-based video conferencing solutions. It includes features such as call analytics, call recording, softphone, fax to email, voicemail to email, and desktop integration.
Categories & Use Cases
Media
1 / 7
Screenshot of GoTo App - contact center general settings
Top Performing Features
Directory of employee names
Voice directory of all employees for self-service dialing
Category average: 8.3
Message alerts
Receive SMS and email message notifications for voice and fax messages
Category average: 8.6
Instant messaging
Users are able to communicate via chat, either one-on-one or in a group message, through an instant messaging or chat tool.
Category average: 8.9
Areas for Improvement
Call screening
Ability to block numbers or send calls directly to voicemail
Category average: 8.3
Mobile app for iOS
App for iPhone and iPad
Category average: 8
Mobile app for Android
Android app
Category average: 7.8
Who Buys & Uses GoTo Connect
#2 most frequent
Canada
8.7%9 installations of 104
#3 most frequent
United Kingdom of Great Britain and Northern Ireland
2.9%3 installations of 104
Pros
- Cost savings through software consolidation and VoIP
- Time savings due to efficient administration and reporting
- Improved customer service with combined SMS and call answering
Cons
- Meeting features can be laggy with larger video meetings
- Mixed experiences with messaging features
- Steep learning curve for some users
I Am So Thankful for This Platform
Use Cases and Deployment Scope
GoTo has been an amazing platform and made my life as admin exponentially easier. I cover 3 dispersed locations across the US and one in Canada. Overall, we have around 50 lines, auto-attendants, shop intercoms, and alert functions set up. The install was easy, service is consistently good, the admin portal is user friendly, and the apps are reliable and intuitive. I love that when we have people out of the office that I can, in less than 5 minutes, have all of the lines from one branch rerouted to another and can reverse it even faster once the office is manned again. Holiday messages have never been easier to manage with scheduled adjustments to the call plan that I can set at the beginning of the year, all planned holidays and employee events are covered and I never have to think about them again. If an unplanned event comes up, it is only a couple of minutes to update the plan and we are good to go again. I really can't say enough good things about my experience with GoTo Connect.
Pros
- Reliable service
- Great customer support
- Intuitive apps
- Fantastic online resources for using the platform better
- A great blog for troubleshooting
- Feature rich AND the features work!
Cons
- I wish I could use the speed dials from my phone on the apps
- I wish there was a regular reboot of phones during off hours to help from the inevitable glitches of VoIP phones
- It would be nice if extensions were updated without the need to reboot phones.
Return on Investment
- It takes only a fraction of the time to set up new extensions or take down old ones compared to previous providers.
- The quick moving of lines keeps customers from getting stuck on voicemails and allows the continued person-to-person contact.
- As the sole admin, I am able to continue with other projects rather than getting bogged down trying to keep our phones up.
Alternatives Considered
Broadvoice | GoContact
Other Software Used
Acumatica, N-able N-central, Microsoft 365, TeamViewer
Perfect fit for our therapy remote support team
Use Cases and Deployment Scope
We assist patients through online sessions and stay in contact with our therapy teams using GoTo Connect. It solves problems like working from different locations and handling appointments smoothly. with functions like video calls and simple call transfers. It helps us care for patients better and stay organized. We use it in all our facilities for both therapy and admin work.
Pros
- We get clear and easy calls.
- It has smart call transfer for us.
- It works on phones as well.
- Finally, everything in one location.
Cons
- Call logs need better filtering.
- Video call stability could be better.
- Mobile application notifications should be organized.
Return on Investment
- Cost Saving.
- Less admin time and more patient time.
- Improved patient reach.
- Better team cordination.
Alternatives Considered
Dialpad Connect
Other Software Used
HubSpot CRM, Webex Webinars, NetSuite ERP
Great collaboration solution
Use Cases and Deployment Scope
GoTo Connect is a fully featured voice over IP phone system similar to RingCentral or 8 x 8 and is also bundled with additional services that can be used for troubleshooting and such as remote diagnostics. It supports a variety of standard phones that can be used for voice communications, and it also includes numerous other forms of communication such instant messaging and conferencing.
Pros
- The fluffy services are standard and easy to use
- The conference is fully featured and can allow you to do things that you would normally do with Zoom or other collaborative products
Cons
- They could improve the variety of the telephones that are supported compared to others such as the full range of Cisco Phones in Cisco video phone
- They could directly integrate with Teams, but if you already have Teams and you probably don’t need this
Return on Investment
- Is definitely more cost-effective than a telephone service for centric or otherwise
- It’s definitely cheaper than Zoom for large mediums
Other Software Used
Lexis for Microsoft Office, Adobe PhotoShop, Adobe Acrobat
GoTo Connect is a no brainer
Use Cases and Deployment Scope
We operate 4 independent brands across 3 states and both our customers and staff enjoy using GoTo Connect call quality, external and internal text. The mobile app is a huge plus for on the go staff and remote users. At half the cost of our previous on premise solution. Support always eager to help with customizing configurations and call flow.
Pros
- Support Assitance
- Text Message
- Voice Mail to text in an email
- Cost effective
- Call flow advice
- Easily add new or remove users
Cons
- Expanded list of favorite contacts
- Expanded list of favorite text message contacts
- floating list of all favorite contacts and text message contacts
Return on Investment
- Softphone mobile app accessibility reducing hardware costs
- Easy to understand billing
- Simple End User onboarding process
GoTo Connect Simple and Versatile
Use Cases and Deployment Scope
We use GoTo Connect at our office for telephone and text. It works well and rarely is there an issue with the system. If we do have an issue GoTo Connect's customer service is available to help.
Pros
- Good voice quality
- Texting is easy
- Ability to transfer calls from my desktop to my cell phone is seamless.
Cons
- The contact screen when adding someone after receiving a text is slow to respond
- The ability to transfer a text to someone else would be nice.
- The ability to send a phone number to someone in the system and let them know that they missed a phone call without having to leave the GoTo Connect system.
Return on Investment
- The cost for phone service is substantially less as we don't need desk phones or any phone hardware.
- The cost for us for 4 users is $120.00 per month with unlimited text and calls.
Alternatives Considered
Comcast Business VOIP (VoiceEdge)
