| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Gainsight PX | Score7.9 out of 10 | N/A | For SaaS products, Gainsight's product experience software enables companies to track every step of their user's journey and fully understand how they're interacting with a product over time. | $0 100 or less MAUs (Monthly Active Users) |
 Kissmetrics | Score9.6 out of 10 | Mid-Size Companies (51-1,000 employees) | Kissmetrics is a customer engagement automation platform. This solution includes behavioral analytics, segmentation, and email campaign automation. | $150 per month |
| Gainsight PX | Kissmetrics | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Editions & Modules |
|
| ||||||||||||||
| Offerings |
| |||||||||||||||
| Entry-level Setup Fee | No setup fee | $1,500 per installation | ||||||||||||||
| Additional Details | — | What are Monthly Tracked People? Monthly Tracked People are unique visitors that engage in an Event on your website or with your product, that gets tracked by you in Kissmetrics. Monthly Tracked People can be anonymous or identified. | ||||||||||||||
| More Pricing Information | ||||||||||||||||
| Gainsight PX | Kissmetrics | |
|---|---|---|
| Considered Both Products | Chose Gainsight PX The main reason is that Gainsight PX offers a perfect combo - analytics and customer engagement. That allows us to make the engagement contextual, based on real-time analytics results. Invited by the Vendor A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info | No answer on this topic |
| Key User Insights | ||
| Would buy again | ||
No answers on this topic | No answers on this topic | |
| Delivers good value for the price | ||
No answers on this topic | No answers on this topic | |
| Happy with the feature set | ||
No answers on this topic | No answers on this topic | |
| Lived up to sales and marketing promises | ||
No answers on this topic | No answers on this topic | |
| Implementation went as expected | ||
No answers on this topic | No answers on this topic | |
| Gainsight PX | Kissmetrics | |
|---|---|---|
| Likelihood to Recommend | 8.0 | 8.9 |
| Likelihood to Renew | 8.2 | 7.4 |
| Usability | 8.0 | 7.1 |
| Availability | - | 8.3 |
| Performance | - | 8.5 |
| Support Rating | 7.3 | 9.0 |
| In-Person Training | - | 9.1 |
| Online Training | - | 8.6 |
| Implementation Rating | - | 7.3 |
| Ease of integration | 7.7 | - |
