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Kissmetrics

Score9.6 out of 10

96 Reviews and Ratings

What is Kissmetrics?

Kissmetrics is a customer engagement automation platform. This solution includes behavioral analytics, segmentation, and email campaign automation.

Media

Screenshot of Kissmetrics Activity Report is a part of our report suite called Analyze
Screenshot of Kissmetrics Populations allow your to track your most important segment over time
Screenshot of Kissmetrics Campaigns allow you to engage your user with automated behavior-based emails when it is most effective

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Screenshot of Kissmetrics Activity Report is a part of our report suite called Analyze

Web analytics made easy

Pros

  • Web analytics
  • Visit metrics
  • Abandon cart journey
  • Campaign statistics

Cons

  • Easy to use
  • Visitor metrics dashboard
  • Unique profile of users

Most Important Features

  • Web analytics
  • Audit
  • Journey orchestration

Return on Investment

  • Improved user journey
  • Better targeting
  • Personalized campaigns

Alternatives Considered

Google Analytics 360 (formerly Google Analytics Premium)

Other Software Used

Google Analytics 360 (formerly Google Analytics Premium), Datorama, Salesforce Marketing Cloud Email Studio

Secure web data analysis, ideal for successful decision making

Pros

  • It is easy to install; most people install the tracking code and run it in a few minutes.
  • It has excellent viewing and configuration options and can provide me with a lot of security and consistent tool management according to my needs.
  • This tool provides a lot of information and data; I can use this information and data to control better what I want to play the analyst role.
  • I can track sessions from desktop and mobile.

Cons

  • I think the speed of tool updates has slowed down a lot lately.

Most Important Features

  • They have all the information we need, and it was implemented in a simple way.

Return on Investment

  • The price is a bit expensive for small businesses, but I think you have to make an effort to invest, you will find many benefits, and the return on investment is complete.

Alternatives Considered

Google Analytics

Amazing software with deep analytic features

Pros

  • Site Search Tracking.
  • Multiple Site Management.
  • Keyword & Campaign Tracking.

Cons

  • Huge learning curve.
  • It's hard to summarize data.
  • The CRM integration is tough.

Return on Investment

  • On the positive side, it has many features. It allows us to quickly identify which marketing campaigns are working and which ones aren’t.
  • It helps accelerate revenue by giving suggestions on conversion metrics.
  • Good visualization on cohort analysis.

Alternatives Considered

Squarespace and Hotjar

Other Software Used

Hotjar, Squarespace

Need to know what your site visitors are doing today, tomorrow and next week.... Look no further than Kissmetrics!

Use Cases and Deployment Scope

I personally vetted and researched different analytics platforms two years ago. I realized that I had no idea if our blog content or social content was delivering top of the funnel leads and most importantly demos. After careful research and testing, I found that Kissmetrics is able to answer these questions and more! Currently, Kissmetrics is utilized by the marketing team, executive team and member success--with other departments researching the best way they can also use the data that Kissmetrics provides!

It would be hard to list all the ways we currently use Kissmetrics and how it has revolutionized our marketing efforts--but a small taste of what we the platform for is:
  • Tracking leads and demos from content and social media (this works perfect and has allowed us to nimbly change content strategies and social posts to hit on topics that provide the best return.
  • Tracking how event leads interact with our website after an event (this is something that I came up with and surprised even our Kissmetrics account rep).
  • Track account-based marketing leads and sees if our offline efforts get them to our website.
  • Track website popup performance.
And TONS more! We can't imagine starting any campaign without Kissmetrics now--it is what essential to our marketing efforts!

Pros

  • Track desktop and mobile sessions for a single user.
  • Provide high-level detail on how different user-defined funnels are performing.
  • Ease of install--seriously, most people can easily install the tracking code themselves and have this running in minutes.

Cons

  • Installing.... yes this is also a negative. While you can install and have the program running in minutes, if you use Unbounce, the form tracking process is quite complicated!
  • Updates... I feel like the product updates have slowed a lot lately. Thankfully, the product functionality is so amazing that it hasn't impeded the use of it. However, it is still disappointing to see less frequent software updates.
  • Occasionally clunky UI... there are a few reports that are really easy to mess up and leave you scratching your head on why it isn't showing you any data.

Return on Investment

  • We have used Kissmetrics to accurately track social campaigns, Google Ads and more. Being able to know if blog A or B brings in more leads is extremely valuable to our organization.
  • We use Kissmetrics to track how users land on a landing page, bounce off the page without a form field but then fill out a demo form on our website. (This has helped us to track Adwords spending and actual demos created from a Google Ad's campaign).

Alternatives Considered

Heap and Optimizely

Other Software Used

Moz, Ahrefs Site Explorer, Crazy Egg, BuzzStream, Sprout Social

Creative Marketing Strategist's Kissmetrics Review

Pros

  • Setup is easy
  • They show you examples of what your "pop-up" will look like as you type the content in
  • You can personalize the pop-ups to fit your brand
  • You are able to measure how effective the paths you set up are

Cons

  • I would like to be able to schedule an update to the wording so that it doesn't get stale
  • I'd like more freedom with the design/look/shape of the pop up
  • It can be difficult to manage several accounts under one username

Return on Investment

  • It has increased the number of pages views per visit
  • I'm convinced it has decreased the bounce rate, though I don't have a definitive metric

Alternatives Considered

Intercom and Drift

Other Software Used

Intercom, Facebook for Business