| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Gainsight PX | Score8 out of 10 | N/A | For SaaS products, Gainsight's product experience software enables companies to track every step of their user's journey and fully understand how they're interacting with a product over time. | $0 100 or less MAUs (Monthly Active Users) |
 Pendo.io | Score9.5 out of 10 | N/A | Pendo.io is a product engagement platform with features for in-app analytics, surveys and feedback, and guidance. | N/A |
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
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| Gainsight PX | Pendo.io | |
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| Considered Both Products | Chose Gainsight PX We leaned towards Gainsight PX because of the tight integration with Gainsight. Implementations were somewhat similar but the ease of mapping for all features and modules was superior for PX. Invited by TrustRadius (TR) on Vendor's Behalf A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Gainsight PX It's been a couple years since I've used Pendo and admittedly we were not set up in the best way for Pendo to work like we have PX. Specifically I am referring to how our elements were tagged. That being said, here is what I recall as main differences: Invited by TrustRadius (TR) on Vendor's Behalf A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Gainsight PX We chose Gainsight PX over Pendo because of the connector with Gainsight CS for the Customer Success Team. Invited by the Vendor A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Gainsight PX The main reason is that Gainsight PX offers a perfect combo - analytics and customer engagement. That allows us to make the engagement contextual, based on real-time analytics results. Invited by the Vendor A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info | Chose Pendo.io We have already been using Pendo.io for many and it is integrated into our products. Invited by TrustRadius (TR) on Vendor's Behalf A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info |
| Key User Insights | ||
| Would buy again | ||
No answers on this topic | No answers on this topic | |
| Delivers good value for the price | ||
No answers on this topic | No answers on this topic | |
| Happy with the feature set | ||
No answers on this topic | No answers on this topic | |
| Lived up to sales and marketing promises | ||
No answers on this topic | No answers on this topic | |
| Implementation went as expected | ||
No answers on this topic | No answers on this topic | |
| Gainsight PX | Pendo.io | |
|---|---|---|
| Likelihood to Recommend | 8.0 | 9.9 |
| Likelihood to Renew | 8.2 | 9.0 |
| Usability | 8.0 | 8.9 |
| Support Rating | 7.3 | 9.7 |
| Online Training | - | 9.1 |
| Implementation Rating | - | 9.0 |
| Ease of integration | 7.7 | - |
