| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Avaya IP Office | Score8.8 out of 10 | N/A | Avaya IP Office is a communications solution for small and medium-size businesses. It is available in the cloud, on premise or hybrid deployments are all supported with IP Office along with the ability to migrate from one to the other. The included Avaya Equinox experience provides a single app for voice, video, messaging, conferencing and calendar and keeps employees productive on any device, from any location. | $82 per user/per month |
 Genesys Multicloud CX (discontinued) | Score8 out of 10 | N/A | Genesys Multicloud CX (formerly Genesys Engage, or PureEngage) is the Genesys customer engagement platform for enterprises. It is designed to be flexible for enterprises, who often have multiple and multi-national locations (including outsourcing) and large peak volumes and populations. | N/A |
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
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| Avaya IP Office | Genesys Multicloud CX (discontinued) | |
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| Considered Both Products | No answer on this topic | Chose Genesys Multicloud CX (discontinued) Genesys Engage is way ahead than Avaya Aura contact center as it is a purely software-based contact center solution. Genesys Engage is highly flexible and scalable to any extent based on the client's demand. It provides a best in class routing and reporting engine. Genesys … Invited by TrustRadius (TR) on Vendor's Behalf A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Genesys Multicloud CX (discontinued) Genesys is the only software of its kind that I have worked with so extensively. I used Avaya only as an end user and cannot evaluate its effectiveness on the reporting end. Invited by TrustRadius (TR) on Vendor's Behalf A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Genesys Multicloud CX (discontinued) Our original call center routing was done through Avaya. We still use it on the back end and from what I can tell, Genesys vastly improves upon their offering. We are able to do so much more with the customization that Genesys allows. Anything you can think of, you can probably … Invited by the Vendor A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Genesys Multicloud CX (discontinued) Platform independent product, no need to use specific hardware and to be stuck with vendor locked. Easy and periodically updated. Invited by the Vendor A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Genesys Multicloud CX (discontinued) Avaya had been evaluated before choosing Genesys. But based on features Genesys Engage been chosen. I was not there in the project at that time. Invited by the Vendor A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Genesys Multicloud CX (discontinued) Genesys products are more flexible for customization. On the other hand this capability is weak since customization has to be well documented and distributed. Invited by TrustRadius (TR) on Vendor's Behalf A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Genesys Multicloud CX (discontinued) Genesys has more functionalities that can be applied in our organization. The possibilities it offers are immense. Routing strategies and subroutines can be very complex. Genesys Engage offer a lot of functionalities. Invited by TrustRadius (TR) on Vendor's Behalf A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Genesys Multicloud CX (discontinued) The flexibility of Genesys Engage was a prevalent point in the Genesys solution choice vs other vendor like Avaya. The expertise and customer service of the Genesys team teamed with interconnector was another prevalent point. Invited by the Vendor A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Genesys Multicloud CX (discontinued) Far superior in terms of being best of suite solution. Very well thought out in terms of routing, reporting, and various other product offerings. Invited by the Vendor A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Genesys Multicloud CX (discontinued) Systems like Avaya, Cisco, and Aspect are geared towards their hardware. When I was looking at those solutions, I like how the hardware and software integration worked, but I didn't like how we'd be locked to a single hardware plus software vendor. The other vendors bring a lot … Invited by TrustRadius (TR) on Vendor's Behalf A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Genesys Multicloud CX (discontinued) ININ is an all-in-one solution, however, Genesys has a modular structure. Therefore, it has a good opportunity on the technical side, such as maintenance and upgrade/downgrade. You don't need to do maintenance on all solutions, it's just the related module that needs to be … Invited by the Vendor A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Genesys Multicloud CX (discontinued) We selected Genesys Engage because of the features mentioned in Pros section. Invited by the Vendor A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Genesys Multicloud CX (discontinued) [We selected Genesys Engage because] It is robust, friendly and easy to use. Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info |
| Key User Insights | ||
| Would buy again | ||
No answers on this topic | No answers on this topic | |
| Delivers good value for the price | ||
No answers on this topic | No answers on this topic | |
| Happy with the feature set | ||
No answers on this topic | No answers on this topic | |
| Lived up to sales and marketing promises | ||
No answers on this topic | No answers on this topic | |
| Implementation went as expected | ||
No answers on this topic | No answers on this topic | |
| Avaya IP Office | Genesys Multicloud CX (discontinued) | |||||||||||||||||||||||||||||||||||||||||||
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| Cloud PBX |
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| Avaya IP Office | Genesys Multicloud CX (discontinued) | |
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| Likelihood to Recommend | 8.6 | 8.0 |
| Likelihood to Renew | 9.1 | 7.9 |
| Usability | 7.6 | 6.9 |
| Availability | - | 8.0 |
| Performance | - | 7.1 |
| Support Rating | - | 8.6 |
| In-Person Training | - | 8.1 |
| Online Training | - | 7.3 |
| Implementation Rating | 9.1 | 3.8 |
| Configurability | - | 6.5 |
| Ease of integration | - | 1.4 |
| Product Scalability | - | 7.3 |
| Vendor post-sale | - | 7.3 |
| Vendor pre-sale | - | 7.3 |
