TrustRadius: an HG Insights company

Gist vs. HappyFox Help Desk

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Gist

115 Reviews and Ratings

HappyFox Help Desk

14 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Gist

    Score9.5 out of 10
    		N/AGist is a unified marketing, sales, and support platform. It includes live chat, a help desk, knowledge base, email marketing, marketing automation, opt-in forms, and more.

    $29

    per month

    HappyFox Help Desk

    Score8.3 out of 10
    		N/AHappyFox is a web-based customer support ticketing system hosted in the cloud. It helps track and manage all customer support requests across multiple channels like email, chats, social media and phone in a centralized ticket support system.

    $29

    per month per user

    Pricing
    GistHappyFox Help Desk
    Editions & Modules
    Professional
    $29.00
    per month
    Premium
    $99.00
    per month
    Basic
    $29
    per month per agent
    Team
    $69
    per month per agent
    Enterprise Plus
    $89
    per user/per month
    Pro
    $119
    per month per agent
    Growth - Unlimited Agents
    $23988
    per year 20,000 Tickets / year
    Scale- Unlimited Agents
    $47988
    per year 150,000 Tickets / year
    Scale Plus - Unlimited Agents
    $71988
    per year 1,000,000 Tickets / year
    Enterprise Pro
    Contact Sales
    Offerings
    Pricing Offerings
    GistHappyFox Help Desk
    Free Trial
    YesYes
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details—Discounts are offered for annual and biannuall billing on per agent plans.
    More Pricing Information
    Features
    GistHappyFox Help Desk
    Chat Analytics and Reports
    Comparison of Chat Analytics and Reports features of Gist and HappyFox Help Desk
    Feature
    Gist
    8.9
    2 Ratings
    HappyFox Help Desk
    -
    Ratings
    Chat history and transcripts8.92 Ratings00 Ratings
    Chat reporting8.92 Ratings00 Ratings
    Chat and web analytics8.92 Ratings00 Ratings
    Incident and problem management
    Comparison of Incident and problem management features of Gist and HappyFox Help Desk
    Feature
    Gist
    -
    Ratings
    HappyFox Help Desk
    9.6
    5 Ratings
    Organize and prioritize service tickets00 Ratings10.05 Ratings
    Expert directory00 Ratings9.03 Ratings
    Subscription-based notifications00 Ratings10.04 Ratings
    ITSM collaboration and documentation00 Ratings9.14 Ratings
    Ticket creation and submission00 Ratings10.05 Ratings
    Ticket response00 Ratings9.55 Ratings
    Self Help Community
    Comparison of Self Help Community features of Gist and HappyFox Help Desk
    Feature
    Gist
    -
    Ratings
    HappyFox Help Desk
    9.1
    5 Ratings
    External knowledge base00 Ratings9.24 Ratings
    Internal knowledge base00 Ratings9.04 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of Gist and HappyFox Help Desk
    Feature
    Gist
    -
    Ratings
    HappyFox Help Desk
    9.1
    3 Ratings
    Customer portal00 Ratings9.43 Ratings
    IVR00 Ratings8.42 Ratings
    Social integration00 Ratings9.43 Ratings
    Email support00 Ratings9.03 Ratings
    Help Desk CRM integration00 Ratings9.43 Ratings
    User Ratings
    GistHappyFox Help Desk
    Likelihood to Recommend
    9.5
    (112 ratings)
    9.4
    (6 ratings)
    Likelihood to Renew
    8.2
    (2 ratings)
    10.0
    (1 ratings)
    Usability
    6.7
    (4 ratings)
    -
    (0 ratings)
    Support Rating
    8.6
    (9 ratings)
    -
    (0 ratings)